-100
NPS
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Transfix
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About Transfix's Brand
Transfix is a market-leading, next-generation freight platform transforming the traditional and digital freight sector while bringing transparency, trust, and sustainability to the transportation ecosystem. The company combines deep industry expertise and a best-in-class carrier network with cutting edge technology. The result? Competitive pricing, superior service and reliability, and unmatched intelligence for optimizing the supply chain from start to finish. Today, the world's most recognized brands rely on Transfix's trusted carrier network, including six of the top ten retailers and five of the ten largest food and beverage brands in America. Transfix was named one of Forbes' "Next Billion-Dollar Startups" and is headquartered in the heart of New York City.
Brand at a Glance
83%
Customer Loyalty
2.5/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Transfix NPS
Transfix's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Transfix's customers would recommend using the product based on a scale of -100 to 100.
Transfix Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Transfix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transfix Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Transfix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transfix Product Quality
2.5/5
Transfix has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Transfix Product Information
Transfix’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://transfix.io/
- Company Size
- 201-500 Employees
Industry
Logistics and Supply Chain
Transfix Pricing
Transfix ROI & Value For Money
2.9/5
Transfix has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Transfix Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transfix Customer Service
2.7/5
Transfix has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Transfix's Customer Service
Address
11 Park Pl, 18th Floor, New York City, NY 10007
Website
http://transfix.io/
Phone Number
(646) 844-2200
Transfix's Social Links
Consumer vs. Employees
Transfix scored a -100 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Transfix would recommend the brand to a friend. ENPS measures how likely Transfix employees would recommend working at Transfix to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 75% | Promoters |
|---|---|
| 15% | Passive |
| 10% | Detractors |
