33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TrueBlue
Marketing or Exec? Claim Your Free Account
About TrueBlue's Brand
TrueBlue (NYSE: TBI) is a leading provider of specialized workforce solutions. As The People Company®, we put people first—advancing our mission to connect people and work while delivering smart, scalable solutions that help businesses grow and communities thrive. Since our founding, TrueBlue has connected more than 10 million people with work and served over 3 million clients across a variety of industries. Powered by proprietary, digitally enabled platforms and decades of expertise, our brands—PeopleReady, PeopleScout, Staff Management | SMX, Centerline, SIMOS, and Healthcare Staffing Professionals—provide a full spectrum of flexible staffing, workforce management, and recruitment solutions that bring precision, speed, and scale to the changing world of work. Learn more at www.trueblue.com.
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
TrueBlue CMO
Maggie Lower
Maggie Lower serves as the Chief Marketing Officer of TrueBlue Inc.. Maggie started at TrueBlue Inc. in January of 2018. Maggie currently resides in the Greater Chicago Area.
TrueBlue NPS
TrueBlue's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether TrueBlue's customers would recommend using the product based on a scale of -100 to 100.
TrueBlue Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
TrueBlue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Jul 2021 33 | Jul 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Feb 2022 60 | Feb 2022 | 60 |
Jun 2022 43 | Jun 2022 | 43 |
Aug 2022 55 | Aug 2022 | 55 |
Nov 2022 60 | Nov 2022 | 60 |
Feb 2023 45 | Feb 2023 | 45 |
Mar 2023 38 | Mar 2023 | 38 |
May 2023 43 | May 2023 | 43 |
Mar 2024 34 | Mar 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TrueBlue NPS by Gender
Female customers rated TrueBlue's NPS 66 points higher than Male customers.
Male
34
TrueBlue's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
100
TrueBlue's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
TrueBlue NPS by Usage
TrueBlue's NPS was rated 50 points by customers who have used TrueBlue's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
TrueBlue Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of TrueBlue users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TrueBlue Customer Loyalty Score by Gender
TrueBlue's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TrueBlue.
Male
100%
Yes
Female
100%
Yes
TrueBlue Customer Loyalty Score by Usage
TrueBlue's Customer Loyalty score was rated 100% by customers who have used TrueBlue's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TrueBlue Product Quality
3.8/5
TrueBlue has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TrueBlue's overall Product Quality score rated by its users and customers.
TrueBlue Product Information
TrueBlue’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://trueblue.com
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Quick Insights into TrueBlue Product Quality
TrueBlue's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TrueBlue's Product Quality.
Ranked TrueBlue Product Quality the Highest
Ranked TrueBlue Product Quality the Lowest
TrueBlue Product Quality Score by Gender
Female customers rated TrueBlue's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TrueBlue.
Male
3.5/5
Female
4.3/5
TrueBlue Product Quality Score by Usage
TrueBlue's Product Quality score was rated 3.4 stars by customers who have used TrueBlue's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TrueBlue Pricing
TrueBlue ROI & Value For Money
3.9/5
TrueBlue has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock TrueBlue's overall ROI score rated by its users and customers.
Quick Insights into TrueBlue ROI
TrueBlue's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TrueBlue's ROI score.
Ranked TrueBlue ROI the Highest
Ranked TrueBlue ROI the Lowest
TrueBlue ROI Score by Gender
Female customers rated TrueBlue's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TrueBlue.
Male
3.3/5
Female
4.8/5
TrueBlue ROI Score by Usage
TrueBlue's ROI score was rated 3.7 stars by customers who have used TrueBlue's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TrueBlue Customer Satisfaction (CSAT)
TrueBlue Customer Satisfaction (CSAT) Score
69 / 100
TrueBlue has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TrueBlue Customer Satisfaction
TrueBlue's Customer Satisfaction score was rated highest by customers who have used TrueBlue's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked TrueBlue's Customer Satisfaction.
Ranked TrueBlue Customer Satisfaction the Highest
TrueBlue Customer Satisfaction Score by Gender
TrueBlue's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TrueBlue.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
TrueBlue Customer Satisfaction Score by Usage
TrueBlue's Customer Satisfaction score was rated 67 points by customers who have used TrueBlue's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TrueBlue Customer Service
3.5/5
TrueBlue has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TrueBlue's overall Customer Service score rated by its users and customers.
About TrueBlue's Customer Service
Address
1015 A St, Tacoma, WA 98402
Website
http://trueblue.com
Phone Number
(253) 383-9101
TrueBlue's Social Links
Quick Insights into TrueBlue Customer Service
TrueBlue's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked TrueBlue's Customer Service score.
Ranked TrueBlue Customer Service the Highest
Ranked TrueBlue Customer Service the Lowest
TrueBlue Customer Service Score by Gender
Female customers rated TrueBlue's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TrueBlue.
Male
3.5/5
Female
4/5
TrueBlue Customer Service Score by Usage
TrueBlue's Customer Service score was rated 3.1 stars by customers who have used TrueBlue's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
TrueBlue as an Employer
4.8/5
TrueBlue has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TrueBlue scored a 33 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of TrueBlue would recommend the brand to a friend. ENPS measures how likely TrueBlue employees would recommend working at TrueBlue to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 84% | Promoters |
|---|---|
| 10% | Passive |
| 6% | Detractors |
