50
NPS
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Brand Page
U.S. Department of Health & Human Services
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About U.S. Department of Health & Human Services' Brand
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
U.S. Department of Health & Human Services NPS
U.S. Department of Health & Human Services's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether U.S. Department of Health & Human Services's customers would recommend using the product based on a scale of -100 to 100.
U.S. Department of Health & Human Services Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
U.S. Department of Health & Human Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 33 | May 2024 | 33 |
May 2025 50 | May 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
U.S. Department of Health & Human Services Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of U.S. Department of Health & Human Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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U.S. Department of Health & Human Services Product Quality
2.7/5
U.S. Department of Health & Human Services has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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U.S. Department of Health & Human Services Product Information
U.S. Department of Health & Human Services’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.hhs.gov/
- Company Size
- 10,000+ Employees
U.S. Department of Health & Human Services Pricing
U.S. Department of Health & Human Services ROI & Value For Money
2.7/5
U.S. Department of Health & Human Services has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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U.S. Department of Health & Human Services Customer Satisfaction (CSAT)
U.S. Department of Health & Human Services Customer Satisfaction (CSAT) Score
25 / 100
U.S. Department of Health & Human Services has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
U.S. Department of Health & Human Services Customer Service
2.7/5
U.S. Department of Health & Human Services has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About U.S. Department of Health & Human Services's Customer Service
Website
https://www.hhs.gov/
U.S. Department of Health & Human Services as an Employer
Consumer vs. Employees
U.S. Department of Health & Human Services scored a 50 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of U.S. Department of Health & Human Services would recommend the brand to a friend. ENPS measures how likely U.S. Department of Health & Human Services employees would recommend working at U.S. Department of Health & Human Services to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 25% | Promoters |
|---|---|
| 42% | Passive |
| 33% | Detractors |
