19
NPS
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Western Governors University
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About Western Governors University's Brand
Western Governors University is a non-profit private, online university based in SLC, Utah. The university uses an online competency-based learning model as opposed to the traditional, cohort-based class model present at most universities.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Western Governors University NPS
Western Governors University's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether Western Governors University's customers would recommend using the product based on a scale of -100 to 100.
Western Governors University Overall NPS
| 51% | Promoters |
|---|---|
| 17% | Passives |
| 32% | Detractors |
Western Governors University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 8 | May 2023 | 8 |
Jun 2023 4 | Jun 2023 | 4 |
Aug 2023 7 | Aug 2023 | 7 |
Nov 2023 10 | Nov 2023 | 10 |
Dec 2023 13 | Dec 2023 | 13 |
Jan 2024 16 | Jan 2024 | 16 |
May 2024 18 | May 2024 | 18 |
Jun 2024 19 | Jun 2024 | 19 |
Nov 2024 20 | Nov 2024 | 20 |
Jan 2025 20 | Jan 2025 | 20 |
Feb 2025 22 | Feb 2025 | 22 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Western Governors University NPS by Gender
Female customers rated Western Governors University's NPS 9 points higher than Male customers.
Male
19
Western Governors University's NPS was rated 19 by Male customers on Comparably.
55%
Promoters
9%
Passives
36%
Detractors
Female
28
Western Governors University's NPS was rated 28 by Female customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Western Governors University NPS by Ethnicity
Western Governors University's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 10 | Caucasian | 10 |
African American/Black 50 | African American/Black | 50 |
Other 67 | Other | 67 |
Western Governors University NPS by Age
Western Governors University's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Western Governors University NPS by Usage
Western Governors University's NPS was rated the highest by customers who have used Western Governors University's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 66 | 1 to 2 Years | 66 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
Western Governors University Customer Reviews
Out of the 8 Western Governors University customer reviews 6 were positive and 2 were constructive. Western Governors University customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Western Governors University Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Western Governors University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Western Governors University Customer Loyalty Score by Gender
Male customers rated Western Governors University's Customer Loyalty score 10% higher than Female customers.
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Male
84%
Yes
Female
74%
Yes
Western Governors University Customer Loyalty Score by Ethnicity
Western Governors University's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Western Governors University.
91
out of 100
Caucasian
78
out of 100
African American/Black
70
out of 100
Other
Western Governors University Customer Loyalty Score by Age
Western Governors University's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Western Governors University.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
46-50 70% | 46-50 | 70% |
Western Governors University Customer Loyalty Score by Usage
Western Governors University's Customer Loyalty score was rated the highest by customers who have used Western Governors University's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Western Governors University Customer Loyalty Score by Industry
Western Governors University's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Western Governors University Product Quality
3.6/5
Western Governors University has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Western Governors University Product Information
Western Governors University’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Western Governors University's product the highest. Reviewers from the Tech industry rated Western Governors University the lowest at 2.2.
- Website
- http://www.wgu.edu/
- Company Size
- 5,001-10,000 Employees
Industry
Education
Quick Insights into Western Governors University Product Quality
Western Governors University's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Western Governors University Product Quality the Highest
Ranked Western Governors University Product Quality the Lowest
Western Governors University Product Quality Score by Gender
Female customers rated Western Governors University's Product Quality score 1.2 stars higher than Male customers.
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Male
3.1/5
Female
4.3/5
Western Governors University Product Quality Score by Ethnicity
Western Governors University's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Western Governors University.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 4 | Other | 4 |
Western Governors University Product Quality Score by Age
Western Governors University's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Western Governors University.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 4.3 | 46-50 | 4.3 |
Western Governors University Product Quality Score by Usage
Western Governors University's Product Quality score was rated the highest by customers who have used Western Governors University's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Western Governors University Product Quality Score by Industry
Western Governors University's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Western Governors University Pricing
Western Governors University ROI & Value For Money
3.5/5
Western Governors University has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Western Governors University's overall ROI score rated by its users and customers.
Western Governors University Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Western Governors University.
Quick Insights into Western Governors University ROI
Western Governors University's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
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Ranked Western Governors University ROI the Highest
Ranked Western Governors University ROI the Lowest
Western Governors University ROI Score by Gender
Female customers rated Western Governors University's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Western Governors University.
Male
3.2/5
Female
4/5
Western Governors University ROI Score by Ethnicity
Western Governors University's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Western Governors University.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 4 | Other | 4 |
Western Governors University ROI Score by Age
Western Governors University's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Western Governors University.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
46-50 4.1 | 46-50 | 4.1 |
Western Governors University ROI Score by Usage
Western Governors University's ROI score was rated the highest by customers who have used Western Governors University's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Western Governors University ROI Score by Industry
Western Governors University's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Western Governors University Customer Satisfaction (CSAT)
Western Governors University Customer Satisfaction (CSAT) Score
73 / 100
Western Governors University has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
31%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
17%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Western Governors University Customer Satisfaction
Western Governors University's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Western Governors University's Customer Satisfaction.
Ranked Western Governors University Customer Satisfaction the Highest
Ranked Western Governors University Customer Satisfaction the Lowest
Western Governors University Customer Satisfaction Score by Gender
Female customers rated Western Governors University's Customer Satisfaction score 22 points higher than Male customers.
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64 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 18% |
86 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Western Governors University Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Western Governors University's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Western Governors University.
70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
10%
CSAT according to African American/Black
Western Governors University's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Western Governors University's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Western Governors University.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Western Governors University Customer Satisfaction Score by Age
Western Governors University's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Western Governors University.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% | |||||||||||||||
| 46-50 | 100% |
Western Governors University Customer Satisfaction Score by Usage
Western Governors University's Customer Satisfaction score was rated the highest by customers who have used Western Governors University's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Western Governors University Customer Satisfaction Score by Industry
Western Governors University's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Western Governors University Customer Satisfaction Score by Industry",
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"label": "Tech",
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"scoreClassName": "",
"scoreLabel": 34
},
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"score": 100,
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}Western Governors University Customer Service
3.4/5
Western Governors University has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Western Governors University's overall Customer Service score rated by its users and customers.
About Western Governors University's Customer Service
Address
4001 S 700, E #300, Salt Lake City, UT 84107
Website
http://www.wgu.edu/
Phone Number
385-428-7533
Quick Insights into Western Governors University Customer Service
Western Governors University's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Western Governors University's Customer Service score.
Ranked Western Governors University Customer Service the Highest
Ranked Western Governors University Customer Service the Lowest
Western Governors University Customer Service Score by Gender
Female customers rated Western Governors University's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Western Governors University.
Male
2.9/5
Female
3.8/5
Western Governors University Customer Service Score by Ethnicity
Western Governors University's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Western Governors University.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 2.9 | African American/Black | 2.9 |
Other 4.3 | Other | 4.3 |
Western Governors University Customer Service Score by Age
Western Governors University's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Western Governors University.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
46-50 4.5 | 46-50 | 4.5 |
Western Governors University Customer Service Score by Usage
Western Governors University's Customer Service score was rated the highest by customers who have used Western Governors University's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Western Governors University Customer Service Score by Industry
Western Governors University's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Western Governors University as an Employer
2.6/5
Western Governors University has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Western Governors University
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Western Governors University scored a 19 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Western Governors University would recommend the brand to a friend. ENPS measures how likely Western Governors University employees would recommend working at Western Governors University to a friend.
Net Promoter Score
19
NPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 17% | Promoters |
|---|---|
| 18% | Passive |
| 65% | Detractors |
