-34
NPS
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Veyo
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About Veyo's Brand
Access to healthcare is a critical factor for outcomes and costs. Veyo is using next-gen transportation to revolutionize patient logistics. Among its major competitors, Veyo is ranked in 2nd place for NPS while Uber is 1st, and Lyft is 3rd.
Brand at a Glance
88%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Veyo Ranking
- #2 / 3 of its competitors
Veyo NPS
Veyo's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Veyo's customers would recommend using the product based on a scale of -100 to 100.
Veyo Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Veyo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -11 | Mar 2022 | -11 |
Apr 2022 -9 | Apr 2022 | -9 |
May 2022 -17 | May 2022 | -17 |
Jul 2022 -23 | Jul 2022 | -23 |
Sep 2022 -20 | Sep 2022 | -20 |
Nov 2022 -29 | Nov 2022 | -29 |
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2023 -27 | Feb 2023 | -27 |
Jun 2023 -30 | Jun 2023 | -30 |
Jul 2023 -23 | Jul 2023 | -23 |
Mar 2024 -31 | Mar 2024 | -31 |
Apr 2024 -33 | Apr 2024 | -33 |
How Other Brands Compare
Veyo is ranked second for NPS among its competitors. Uber and Lyft come in first and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veyo NPS by Gender
Male customers rated Veyo's NPS 30 points higher than Female customers.
Male
-20
Veyo's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-50
Veyo's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Veyo NPS by Ethnicity
Veyo's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Veyo NPS by Age
Veyo's NPS was rated -34 points by customers ages 56-60 on Comparably.
Veyo NPS by Usage
Veyo's NPS was rated the highest by customers who have used Veyo's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
Veyo Customer Reviews
Out of the 3 Veyo customer reviews 0 were positive and 3 were constructive. Veyo customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Veyo Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Veyo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Veyo Customer Loyalty Score by Gender
Female customers rated Veyo's Customer Loyalty score 7% higher than Male customers.
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Male
82%
Yes
Female
89%
Yes
Veyo Customer Loyalty Score by Ethnicity
Veyo's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
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74
out of 100
Caucasian
Veyo Customer Loyalty Score by Age
Veyo's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Veyo Customer Loyalty Score by Usage
Veyo's Customer Loyalty score was rated the highest by customers who have used Veyo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Veyo Customer Loyalty Score by Industry
Veyo's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
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Veyo Customer Loyalty vs. Competitors
Compared to its competitors, Veyo's Customer Loyalty score is rated right above Uber.
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Veyo Product Quality
2.5/5
Veyo has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Veyo Product Information
Veyo’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Veyo's product the highest.
- Website
- https://www.veyo.com/
- Company Size
- 201-500 Employees
Quick Insights into Veyo Product Quality
Veyo's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Veyo Product Quality the Highest
Ranked Veyo Product Quality the Lowest
Veyo Product Quality Score by Gender
Female customers rated Veyo's Product Quality score 1.4 stars higher than Male customers.
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Male
1.6/5
Female
3/5
Veyo Product Quality Score by Ethnicity
Veyo's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Veyo Product Quality Score by Age
Veyo's Product Quality score was rated 2 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
Veyo Product Quality Score by Usage
Veyo's Product Quality score was rated the highest by customers who have used Veyo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Veyo Product Quality Score by Industry
Veyo's Product Quality score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Veyo Product Quality vs. Competitors
Compared to its competitors, Veyo's Product Quality score is rated right above Lyft, and is preceded by Uber.
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Veyo Pricing
Veyo ROI & Value For Money
2.3/5
Veyo has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Veyo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Veyo ROI
Veyo's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Veyo ROI the Highest
Ranked Veyo ROI the Lowest
Veyo ROI Score by Gender
Female customers rated Veyo's ROI score 1.5 stars higher than Male customers.
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Male
1.5/5
Female
3/5
Veyo ROI Score by Ethnicity
Veyo's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Veyo ROI Score by Age
Veyo's ROI score was rated 2 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
Veyo ROI Score by Usage
Veyo's ROI score was rated the highest by customers who have used Veyo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Veyo ROI Score by Industry
Veyo's ROI score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Veyo Pricing vs. Competitors
Compared to its competitors, Veyo's ROI score is rated right above Lyft, and is preceded by Uber.
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Veyo Customer Satisfaction (CSAT)
Veyo Customer Satisfaction (CSAT) Score
25 / 100
Veyo has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veyo Customer Satisfaction
Veyo's Customer Satisfaction score was rated highest by customers who have used Veyo's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Veyo Customer Satisfaction the Highest
Ranked Veyo Customer Satisfaction the Lowest
Veyo Customer Satisfaction Score by Gender
Female customers rated Veyo's Customer Satisfaction score 9 points higher than Male customers.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
29 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 71% |
Veyo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Veyo's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
72%
Veyo Customer Satisfaction Score by Age
Veyo's Customer Satisfaction score was rated 33 points by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% |
Veyo Customer Satisfaction Score by Usage
Veyo's Customer Satisfaction score was rated the highest by customers who have used Veyo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Veyo Customer Satisfaction Score by Industry
Veyo's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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"scoreClassName": "max",
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}Veyo Customer Satisfaction vs. Competitors
Compared to its competitors, Veyo's Customer Satisfaction score is rated right below Lyft.
Unlock Veyo Customer Satisfaction vs. Competitors Data
VS
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Veyo Customer Service
2.5/5
Veyo has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Veyo's Customer Service
Address
225 Broadway, Suite 450, San Diego, CA 92101
Website
https://www.veyo.com/
Phone Number
(858) 395-9394
Quick Insights into Veyo Customer Service
Veyo's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Veyo Customer Service the Highest
Ranked Veyo Customer Service the Lowest
Veyo Customer Service Score by Gender
Female customers rated Veyo's Customer Service score 0.9 stars higher than Male customers.
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Male
1.8/5
Female
2.7/5
Veyo Customer Service Score by Ethnicity
Veyo's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Veyo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Veyo Customer Service Score by Age
Veyo's Customer Service score was rated 2.1 stars by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2.1 | 56-60 | 2.1 |
Veyo Customer Service Score by Usage
Veyo's Customer Service score was rated the highest by customers who have used Veyo's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Veyo Customer Service Score by Industry
Veyo's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Veyo Customer Service vs. Competitors
Compared to its competitors, Veyo's Customer Service score is rated right above Lyft, and is preceded by Uber.
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Veyo as an Employer
Consumer vs. Employees
Veyo scored a -34 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Veyo would recommend the brand to a friend. ENPS measures how likely Veyo employees would recommend working at Veyo to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 43% | Promoters |
|---|---|
| 16% | Passive |
| 41% | Detractors |
