7
NPS
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Brand Page
Virgin Pulse
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About Virgin Pulse's Brand
Virgin Pulse, part of the famed Virgin Group, is passionate about inspiring and engaging employees to live better every day.
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Virgin Pulse CMO
Virgin Pulse NPS
Virgin Pulse's Net Promoter Score (NPS) is a 7 with 44% Promoters, 19% Passives, and 37% Detractors. Net Promoter Score tracks whether Virgin Pulse's customers would recommend using the product based on a scale of -100 to 100.
Virgin Pulse Overall NPS
| 44% | Promoters |
|---|---|
| 19% | Passives |
| 37% | Detractors |
Virgin Pulse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 4 | Aug 2022 | 4 |
Oct 2022 5 | Oct 2022 | 5 |
Dec 2022 2 | Dec 2022 | 2 |
Jan 2023 6 | Jan 2023 | 6 |
Feb 2023 9 | Feb 2023 | 9 |
Jun 2023 5 | Jun 2023 | 5 |
Jul 2023 2 | Jul 2023 | 2 |
Aug 2023 5 | Aug 2023 | 5 |
Dec 2023 5 | Dec 2023 | 5 |
Jan 2024 6 | Jan 2024 | 6 |
Apr 2024 4 | Apr 2024 | 4 |
Jul 2024 7 | Jul 2024 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Virgin Pulse NPS by Gender
Female customers rated Virgin Pulse's NPS 7 points higher than Male customers.
Male
50
Virgin Pulse's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
57
Virgin Pulse's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Virgin Pulse NPS by Ethnicity
Virgin Pulse's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Other 50 | Other | 50 |
Virgin Pulse NPS by Age
Virgin Pulse's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Virgin Pulse NPS by Usage
Virgin Pulse's NPS was rated the highest by customers who have used Virgin Pulse's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
Virgin Pulse Customer Reviews
Out of the 2 Virgin Pulse customer reviews 2 were positive and 0 were constructive. Virgin Pulse customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Virgin Pulse Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Virgin Pulse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Virgin Pulse Customer Loyalty Score by Gender
Female customers rated Virgin Pulse's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Virgin Pulse.
Male
78%
Yes
Female
87%
Yes
Virgin Pulse Customer Loyalty Score by Ethnicity
Virgin Pulse's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Virgin Pulse.
82
out of 100
Caucasian
100
out of 100
Other
Virgin Pulse Customer Loyalty Score by Age
Virgin Pulse's Customer Loyalty score was rated 78% by customers ages 26-30 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Virgin Pulse.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
36-40 78% | 36-40 | 78% |
Virgin Pulse Customer Loyalty Score by Usage
Virgin Pulse's Customer Loyalty score was rated the highest by customers who have used Virgin Pulse's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Virgin Pulse Customer Loyalty Score by Industry
Virgin Pulse's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Virgin Pulse Product Quality
4/5
Virgin Pulse has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Virgin Pulse Product Information
Virgin Pulse’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Virgin Pulse's product the highest.
- Website
- http://www.virginpulse.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Healthcare
SaaS
Quick Insights into Virgin Pulse Product Quality
Virgin Pulse's Product Quality score was rated highest by customers who have used Virgin Pulse's products/services for 1 to 2 Years, and rated lowest by customers who have used Virgin Pulse's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Virgin Pulse's Product Quality.
Ranked Virgin Pulse Product Quality the Highest
Ranked Virgin Pulse Product Quality the Lowest
Virgin Pulse Product Quality Score by Gender
Female customers rated Virgin Pulse's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Virgin Pulse.
Male
3.9/5
Female
4/5
Virgin Pulse Product Quality Score by Ethnicity
Virgin Pulse's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Virgin Pulse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 3.6 | Other | 3.6 |
Virgin Pulse Product Quality Score by Age
Virgin Pulse's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Virgin Pulse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
36-40 4.1 | 36-40 | 4.1 |
Virgin Pulse Product Quality Score by Usage
Virgin Pulse's Product Quality score was rated the highest by customers who have used Virgin Pulse's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Virgin Pulse Product Quality Score by Industry
Virgin Pulse's Product Quality score was rated 4.6 stars by Tech industry customers.
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Virgin Pulse Pricing
Virgin Pulse ROI & Value For Money
3.7/5
Virgin Pulse has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Virgin Pulse Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Virgin Pulse ROI
Virgin Pulse's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Virgin Pulse's products/services for 2 to 5 Years.
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Ranked Virgin Pulse ROI the Highest
Ranked Virgin Pulse ROI the Lowest
Virgin Pulse ROI Score by Gender
Male customers rated Virgin Pulse's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Virgin Pulse.
Male
4.1/5
Female
4/5
Virgin Pulse ROI Score by Ethnicity
Virgin Pulse's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Virgin Pulse.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 3.9 | Other | 3.9 |
Virgin Pulse ROI Score by Age
Virgin Pulse's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Virgin Pulse.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
36-40 4.7 | 36-40 | 4.7 |
Virgin Pulse ROI Score by Usage
Virgin Pulse's ROI score was rated the highest by customers who have used Virgin Pulse's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Virgin Pulse ROI Score by Industry
Virgin Pulse's ROI score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Virgin Pulse Customer Satisfaction (CSAT)
Virgin Pulse Customer Satisfaction (CSAT) Score
80 / 100
Virgin Pulse has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
35%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Virgin Pulse Customer Satisfaction
Virgin Pulse's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Virgin Pulse Customer Satisfaction the Highest
Ranked Virgin Pulse Customer Satisfaction the Lowest
Virgin Pulse Customer Satisfaction Score by Gender
Female customers rated Virgin Pulse's Customer Satisfaction score 13 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Virgin Pulse.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Virgin Pulse Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Virgin Pulse's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Virgin Pulse.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Virgin Pulse's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Virgin Pulse.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Virgin Pulse Customer Satisfaction Score by Age
Virgin Pulse's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Virgin Pulse.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Virgin Pulse Customer Satisfaction Score by Usage
Virgin Pulse's Customer Satisfaction score was rated 34 points by customers who have used Virgin Pulse's products/services for 2 to 5 Years.
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Virgin Pulse Customer Service
3.8/5
Virgin Pulse has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Virgin Pulse's Customer Service
Address
Providence, RI
Website
http://www.virginpulse.com
Phone Number
(508) 766-3300
Quick Insights into Virgin Pulse Customer Service
Virgin Pulse's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Virgin Pulse's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Virgin Pulse's Customer Service score.
Ranked Virgin Pulse Customer Service the Highest
Ranked Virgin Pulse Customer Service the Lowest
Virgin Pulse Customer Service Score by Gender
Male customers rated Virgin Pulse's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Virgin Pulse.
Male
4.4/5
Female
4/5
Virgin Pulse Customer Service Score by Ethnicity
Virgin Pulse's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Virgin Pulse.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 3.9 | Other | 3.9 |
Virgin Pulse Customer Service Score by Age
Virgin Pulse's Customer Service score was rated 4.4 stars by customers ages 26-30 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Virgin Pulse.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
36-40 4.4 | 36-40 | 4.4 |
Virgin Pulse Customer Service Score by Usage
Virgin Pulse's Customer Service score was rated the highest by customers who have used Virgin Pulse's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Virgin Pulse Customer Service Score by Industry
Virgin Pulse's Customer Service score was rated 5 stars by Tech industry customers.
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Virgin Pulse as an Employer
3.1/5
Virgin Pulse has a 3.1/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Virgin Pulse scored a 7 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Virgin Pulse would recommend the brand to a friend. ENPS measures how likely Virgin Pulse employees would recommend working at Virgin Pulse to a friend.
Net Promoter Score
7
NPS Score
| 44% | Promoters |
|---|---|
| 19% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
