100
NPS
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Brand Page
Walker Advertising
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About Walker Advertising's Brand
Walker Advertising was founded in 1984 to bridge the gap between a law firm's need to grow and an under-served community's need for legal services. Since then, we've grown to a national network of over 100 law firms. We've built household legal brands for over 35 years, produce market-reach-backed creative annually, and spend millions on TV, radio, and digital formats every month. Our Los Defensores brand is the #1 legal brand in the Hispanic community and has connected millions of consumers to experienced attorneys.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Walker Advertising NPS
Walker Advertising's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Walker Advertising's customers would recommend using the product based on a scale of -100 to 100.
Walker Advertising Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Walker Advertising NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walker Advertising Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Walker Advertising users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Walker Advertising Product Quality
2.5/5
Walker Advertising has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Advertising's overall Product Quality score rated by its users and customers.
Walker Advertising Product Information
Walker Advertising’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Walker Advertising Pricing
Walker Advertising ROI & Value For Money
5/5
Walker Advertising has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Advertising's overall ROI score rated by its users and customers.
Walker Advertising Customer Satisfaction (CSAT)
Walker Advertising Customer Satisfaction (CSAT) Score
100 / 100
Walker Advertising has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Walker Advertising Customer Service
4.5/5
Walker Advertising has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker Advertising's overall Customer Service score rated by its users and customers.
About Walker Advertising's Customer Service
Address
20101 Hamilton Ave, Torrance, CA 90502
Website
http://www.walkeradvertising.com/
Phone Number
1-800-492-5537
Walker Advertising as an Employer
4.5/5
Walker Advertising has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Walker Advertising scored a 100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Walker Advertising would recommend the brand to a friend. ENPS measures how likely Walker Advertising employees would recommend working at Walker Advertising to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 81% | Promoters |
|---|---|
| 13% | Passive |
| 6% | Detractors |
