0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Walker & Company Brands
Marketing or Exec? Claim Your Free Account
About Walker & Company Brands' Brand
We make health and beauty simple for people of color. Among its major competitors, Walker & Company Brands is ranked in 2nd place for NPS while Amway Corporation is 1st, and Memebox is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Walker & Company Brands Ranking
- #2 / 4 of its competitors
Walker & Company Brands NPS
Walker & Company Brands's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Walker & Company Brands's customers would recommend using the product based on a scale of -100 to 100.
Walker & Company Brands Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Walker & Company Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
How Other Brands Compare
Walker & Company Brands is ranked second for NPS among its competitors. Amway Corporation and Memebox come in first and third, with EO Products coming in at #4.
Walker & Company Brands |  Amway Corporation |  Memebox |  EO Products | |
| Global Ranking | #- | #828 | #- | #- |
| NPS | 0 | 56 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $600.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walker & Company Brands NPS vs. Competitors
Compared to its competitors, Walker & Company Brands's NPS is rated right above Memebox, and is preceded by Amway Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Amway Corporation | 56 |
| Walker & Company Brands | 0 |
| Memebox | N/A |
Walker & Company Brands Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Walker & Company Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Walker & Company Brands Customer Loyalty vs. Competitors
Compared to its competitors, Walker & Company Brands's Customer Loyalty score is rated right above Memebox, and is preceded by Amway Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amway Corporation | 87% |
| Walker & Company Brands | 10% |
| Memebox | N/A |
Unlock Walker & Company Brands Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Walker & Company Brands Customer Loyalty vs. Competitors data and gain insights into your customers today.
Walker & Company Brands Product Quality
4/5
Walker & Company Brands has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker & Company Brands' overall Product Quality score rated by its users and customers.
Walker & Company Brands Product Information
Walker & Company Brands’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://walkerandcompany.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Consumer Services
Healthcare
Walker & Company Brands Product Quality vs. Competitors
Compared to its competitors, Walker & Company Brands's Product Quality score is rated right above Memebox, and is preceded by Amway Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amway Corporation | 4.5/5 |
| Walker & Company Brands | 4/5 |
| Memebox | N/A |
Unlock Walker & Company Brands Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Walker & Company Brands Product Quality vs. Competitors data and gain insights into your customers today.
Walker & Company Brands Pricing
Walker & Company Brands ROI & Value For Money
3/5
Walker & Company Brands has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker & Company Brands' overall ROI score rated by its users and customers.
Walker & Company Brands Pricing vs. Competitors
Compared to its competitors, Walker & Company Brands's ROI score is rated right above Memebox, and is preceded by Amway Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Amway Corporation | 4.3/5 |
| Walker & Company Brands | 3/5 |
| Memebox | N/A |
Unlock Walker & Company Brands ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Walker & Company Brands ROI vs. Competitors data and gain insights into your customers today.
Walker & Company Brands Customer Satisfaction (CSAT)
Walker & Company Brands Customer Satisfaction (CSAT) Score
100 / 100
Walker & Company Brands has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Walker & Company Brands Customer Satisfaction vs. Competitors
Compared to its competitors, Walker & Company Brands's Customer Satisfaction score is rated right above Amway Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Walker & Company Brands | 100% |
| Amway Corporation | 83% |
| Memebox | 0% |
Unlock Walker & Company Brands Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Walker & Company Brands Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Walker & Company Brands Customer Service
3.5/5
Walker & Company Brands has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walker & Company Brands' overall Customer Service score rated by its users and customers.
About Walker & Company Brands's Customer Service
Address
Palo Alto, CA 94301
Website
http://walkerandcompany.com
Phone Number
317-236-1313
Walker & Company Brands Customer Service vs. Competitors
Compared to its competitors, Walker & Company Brands's Customer Service score is rated right above Memebox, and is preceded by Amway Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amway Corporation | 4.4/5 |
| Walker & Company Brands | 3.5/5 |
| Memebox | N/A |
Unlock Walker & Company Brands Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Walker & Company Brands Customer Service vs. Competitors data and gain insights into your customers today.
Walker & Company Brands as an Employer
2.5/5
Walker & Company Brands has a 2.5/5 stars for its overall company culture rated by their employees
top
35%
CEO of Walker & Company Brands
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Walker & Company Brands scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Walker & Company Brands would recommend the brand to a friend. ENPS measures how likely Walker & Company Brands employees would recommend working at Walker & Company Brands to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
