28
NPS
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Warehouse
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About Warehouse's Brand
Get your wardrobe inspiration and checkout our most coveted pieces from Warehouse. Among its major competitors, Warehouse is ranked in 1st place for NPS while American Airlines is 2nd, and Storage is 3rd.
Brand at a Glance
88%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Warehouse Ranking
- #1 / 4 of its competitors
Warehouse NPS
Warehouse's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Warehouse's customers would recommend using the product based on a scale of -100 to 100.
Warehouse Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Warehouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 75 | Jan 2021 | 75 |
Apr 2021 80 | Apr 2021 | 80 |
Jul 2021 83 | Jul 2021 | 83 |
Aug 2021 85 | Aug 2021 | 85 |
Oct 2021 88 | Oct 2021 | 88 |
Nov 2021 80 | Nov 2021 | 80 |
Dec 2021 63 | Dec 2021 | 63 |
Feb 2022 49 | Feb 2022 | 49 |
Sep 2022 54 | Sep 2022 | 54 |
Oct 2022 43 | Oct 2022 | 43 |
Jun 2023 31 | Jun 2023 | 31 |
Feb 2025 28 | Feb 2025 | 28 |
How Other Brands Compare
Warehouse is ranked first for NPS among its competitors. American Airlines and Storage come in second and third, with Lines coming in at #4.
Warehouse |  American Airlines |  Storage | Lines | |
| Global Ranking | #- | #138 | #- | #- |
| NPS | 28 | 14 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.95B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Warehouse NPS by Gender
Warehouse's NPS was rated 0 by Female customers on Comparably.
Female
0
Warehouse's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Warehouse's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Warehouse NPS vs. Competitors
Compared to its competitors, Warehouse's NPS is rated right above American Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| Warehouse | 28 |
| American Airlines | 14 |
| Storage | N/A |
 | Hair Safari | N/A |
Warehouse Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Warehouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Warehouse Customer Loyalty Score by Gender
Warehouse's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Warehouse.
Female
100%
Yes
Male
N/A
Yes
Warehouse Customer Loyalty vs. Competitors
Compared to its competitors, Warehouse's Customer Loyalty score is rated right above American Airlines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Warehouse | 88% |
| American Airlines | 70% |
| Storage | N/A |
| Hair Safari | N/A |
Unlock Warehouse Customer Loyalty vs. Competitors Data
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Warehouse Product Quality
4.4/5
Warehouse has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Warehouse Product Information
Warehouse’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.warehouse.co.uk
- Company Size
- 5,001-10,000 Employees
Quick Insights into Warehouse Product Quality
Warehouse's Product Quality score was rated highest by Female customers.
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Ranked Warehouse Product Quality the Highest
Warehouse Product Quality Score by Gender
Warehouse's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Warehouse Product Quality vs. Competitors
Compared to its competitors, Warehouse's Product Quality score is rated right above American Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Warehouse | 4.4/5 |
| American Airlines | 3.4/5 |
| Storage | N/A |
| Hair Safari | N/A |
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VS
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Warehouse Pricing
Warehouse ROI & Value For Money
4/5
Warehouse has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Warehouse ROI
Warehouse's ROI score was rated highest by Female customers.
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Ranked Warehouse ROI the Highest
Warehouse ROI Score by Gender
Warehouse's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Warehouse.
Female
4.1/5
Male
N/A
Warehouse Pricing vs. Competitors
Compared to its competitors, Warehouse's ROI score is rated right above American Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| Warehouse | 4/5 |
| American Airlines | 3.4/5 |
| Storage | N/A |
| Hair Safari | N/A |
Unlock Warehouse ROI vs. Competitors Data
VS
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Warehouse Customer Satisfaction (CSAT)
Warehouse Customer Satisfaction (CSAT) Score
100 / 100
Warehouse has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
89%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Warehouse Customer Satisfaction
Warehouse's Customer Satisfaction score was rated highest by Female customers.
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Ranked Warehouse Customer Satisfaction the Highest
Warehouse Customer Satisfaction Score by Gender
Warehouse's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Warehouse.
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Warehouse Customer Satisfaction vs. Competitors
Compared to its competitors, Warehouse's Customer Satisfaction score is rated right above American Airlines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Warehouse | 100% |
| American Airlines | 65% |
| Storage | 0% |
| Hair Safari | 0% |
Unlock Warehouse Customer Satisfaction vs. Competitors Data
VS
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Warehouse Customer Service
4.2/5
Warehouse has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Warehouse's Customer Service
Website
http://www.warehouse.co.uk
Quick Insights into Warehouse Customer Service
Warehouse's Customer Service score was rated highest by Female customers.
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Ranked Warehouse Customer Service the Highest
Warehouse Customer Service Score by Gender
Warehouse's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Warehouse.
Female
4.5/5
Male
N/A
Warehouse Customer Service vs. Competitors
Compared to its competitors, Warehouse's Customer Service score is rated right above American Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Warehouse | 4.2/5 |
| American Airlines | 3.4/5 |
| Storage | N/A |
| Hair Safari | N/A |
Unlock Warehouse Customer Service vs. Competitors Data
VS
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Warehouse as an Employer
3.9/5
Warehouse has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Warehouse scored a 28 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Warehouse would recommend the brand to a friend. ENPS measures how likely Warehouse employees would recommend working at Warehouse to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
