-62
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
WePay
Marketing or Exec? Claim Your Free Account
About WePay's Brand
Brand at a Glance
45%
Customer Loyalty
1.8/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
WePay NPS
WePay's Net Promoter Score (NPS) is a -62 with 15% Promoters, 8% Passives, and 77% Detractors. Net Promoter Score tracks whether WePay's customers would recommend using the product based on a scale of -100 to 100.
WePay Overall NPS
| 15% | Promoters |
|---|---|
| 8% | Passives |
| 77% | Detractors |
WePay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -39 | Mar 2023 | -39 |
Apr 2023 -46 | Apr 2023 | -46 |
May 2023 -50 | May 2023 | -50 |
Jun 2023 -53 | Jun 2023 | -53 |
Aug 2023 -55 | Aug 2023 | -55 |
Oct 2023 -57 | Oct 2023 | -57 |
Nov 2023 -60 | Nov 2023 | -60 |
Jan 2024 -62 | Jan 2024 | -62 |
Feb 2024 -59 | Feb 2024 | -59 |
Jun 2024 -61 | Jun 2024 | -61 |
Aug 2024 -61 | Aug 2024 | -61 |
Oct 2024 -61 | Oct 2024 | -61 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WePay NPS by Gender
Male customers rated WePay's NPS 6 points higher than Female customers.
Male
-94
WePay's NPS was rated -94 by Male customers on Comparably.
0%
Promoters
6%
Passives
94%
Detractors
Female
-100
WePay's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
WePay NPS by Ethnicity
WePay's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
African American/Black -34 | African American/Black | -34 |
Other -76 | Other | -76 |
WePay NPS by Age
WePay's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
WePay NPS by Usage
WePay's NPS was rated the highest by customers who have used WePay's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -94 | Less than 1 Year | -94 |
1 to 2 Years -56 | 1 to 2 Years | -56 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
WePay Customer Reviews
Out of the 5 WePay customer reviews 0 were positive and 5 were constructive. WePay customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
WePay Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of WePay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WePay Customer Loyalty Score by Gender
Female customers rated WePay's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WePay.
Male
33%
Yes
Female
40%
Yes
WePay Customer Loyalty Score by Ethnicity
WePay's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WePay.
42
out of 100
Caucasian
40
out of 100
African American/Black
44
out of 100
Other
WePay Customer Loyalty Score by Age
WePay's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WePay.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 21% | 36-40 | 21% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 46% | 51-55 | 46% |
56-60 40% | 56-60 | 40% |
61-65 40% | 61-65 | 40% |
66+ 40% | 66+ | 40% |
WePay Customer Loyalty Score by Usage
WePay's Customer Loyalty score was rated the highest by customers who have used WePay's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WePay Customer Loyalty Score by Industry
WePay's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
WePay Product Quality
1.8/5
WePay has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock WePay's overall Product Quality score rated by its users and customers.
WePay Product Information
WePay’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WePay's product the highest. Reviewers from the Construction industry rated WePay the lowest at 1.5.
- Website
- https://www.wepay.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Quick Insights into WePay Product Quality
WePay's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked WePay's Product Quality.
Ranked WePay Product Quality the Highest
Ranked WePay Product Quality the Lowest
WePay Product Quality Score by Gender
WePay's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WePay.
Male
1.5/5
Female
1.5/5
WePay Product Quality Score by Ethnicity
WePay's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WePay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
WePay Product Quality Score by Age
WePay's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WePay.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
WePay Product Quality Score by Usage
WePay's Product Quality score was rated 1.5 stars by customers who have used WePay's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WePay Product Quality Score by Industry
WePay's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
WePay Pricing
WePay ROI & Value For Money
1.5/5
WePay has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock WePay's overall ROI score rated by its users and customers.
WePay Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from WePay.
Quick Insights into WePay ROI
WePay's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked WePay's ROI score.
Ranked WePay ROI the Highest
Ranked WePay ROI the Lowest
WePay ROI Score by Gender
WePay's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WePay.
Male
1.5/5
Female
1.5/5
WePay ROI Score by Ethnicity
WePay's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WePay.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
WePay ROI Score by Age
WePay's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WePay.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.3 | 46-50 | 3.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
WePay ROI Score by Usage
WePay's ROI score was rated the highest by customers who have used WePay's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WePay ROI Score by Industry
WePay's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
WePay Customer Satisfaction (CSAT)
WePay Customer Satisfaction (CSAT) Score
26 / 100
WePay has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
4%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
61%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WePay Customer Satisfaction
WePay's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked WePay's Customer Satisfaction.
Ranked WePay Customer Satisfaction the Highest
Ranked WePay Customer Satisfaction the Lowest
WePay Customer Satisfaction Score by Gender
Female customers rated WePay's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WePay.
7 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 0% | |
Very Dissatisfied | 87% |
27 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 73% |
WePay Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WePay's Customer Satisfaction (CSAT) score was rated 13% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WePay.
13 / 100
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to African American/Black
WePay's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WePay.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
WePay's Customer Satisfaction (CSAT) score was rated 37% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WePay.
37 / 100
Very Satisfied
37%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
WePay Customer Satisfaction Score by Age
WePay's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WePay.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 13% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 0% |
WePay Customer Satisfaction Score by Usage
WePay's Customer Satisfaction score was rated the highest by customers who have used WePay's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WePay Customer Satisfaction Score by Industry
WePay's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "WePay Customer Satisfaction Score by Industry",
"text": "WePay's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "WePay's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "WePay's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}WePay Customer Service
1.5/5
WePay has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock WePay's overall Customer Service score rated by its users and customers.
About WePay's Customer Service
Address
350 Convention Way, Redwood City, CA 94063
Website
https://www.wepay.com
Phone Number
<<not-applicable>>
WePay's Social Links
Quick Insights into WePay Customer Service
WePay's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked WePay's Customer Service score.
Ranked WePay Customer Service the Highest
Ranked WePay Customer Service the Lowest
WePay Customer Service Score by Gender
WePay's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WePay.
Male
1.5/5
Female
1.5/5
WePay Customer Service Score by Ethnicity
WePay's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WePay.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
WePay Customer Service Score by Age
WePay's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WePay.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
WePay Customer Service Score by Usage
WePay's Customer Service score was rated 1.5 stars by customers who have used WePay's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WePay Customer Service Score by Industry
WePay's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
WePay as an Employer
4.2/5
WePay has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
WePay scored a -62 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of WePay would recommend the brand to a friend. ENPS measures how likely WePay employees would recommend working at WePay to a friend.
Net Promoter Score
-62
NPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
