45
NPS
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Western Alliance Bank
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About Western Alliance Bank's Brand
Among its major competitors, Western Alliance Bank is ranked in 1st place for NPS while JPMorgan Chase & Co is 2nd, and Silicon Valley Index is 3rd.Their current market cap is $4.25B
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Western Alliance Bank Ranking
- #1 / 4 of its competitors
Western Alliance Bank NPS
Western Alliance Bank's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Western Alliance Bank's customers would recommend using the product based on a scale of -100 to 100.
Western Alliance Bank Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Western Alliance Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Oct 2023 33 | Oct 2023 | 33 |
Dec 2023 50 | Dec 2023 | 50 |
Dec 2024 44 | Dec 2024 | 44 |
How Other Brands Compare
Western Alliance Bank is ranked first for NPS among its competitors. JPMorgan Chase & Co and Silicon Valley Index come in second and third, with BRIDGE CAPITAL coming in at #4. Among those competitors, it is the second most valued company behind JPMorgan Chase & Co.
Western Alliance Bank |  JPMorgan Chase & Co |  Silicon Valley Index |  BRIDGE CAPITAL | |
| Global Ranking | #- | #72 | #- | #- |
| NPS | 45 | 31 | - | - |
| Valuation Updated every 24 hours for public companies | $4.25B | $451.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Western Alliance Bank NPS vs. Competitors
Compared to its competitors, Western Alliance Bank's NPS is rated right above JPMorgan Chase & Co.
| COMPANY | NPS Score | |
|---|---|---|
| Western Alliance Bank | 45 |
| JPMorgan Chase & Co | 31 |
 | Western Bank | N/A |
Western Alliance Bank Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Western Alliance Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Western Alliance Bank Customer Loyalty vs. Competitors
Compared to its competitors, Western Alliance Bank's Customer Loyalty score is rated right above Western Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JPMorgan Chase & Co | 83% |
| Western Alliance Bank | 72% |
| Western Bank | N/A |
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Western Alliance Bank Product Quality
3.6/5
Western Alliance Bank has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Western Alliance Bank Product Information
Western Alliance Bank’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Consumer Services
FinTech
Small Business Services
Western Alliance Bank Product Quality vs. Competitors
Compared to its competitors, Western Alliance Bank's Product Quality score is rated right above Western Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Western Alliance Bank | 3.6/5 |
| Western Bank | N/A |
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Western Alliance Bank Pricing
Western Alliance Bank ROI & Value For Money
3.6/5
Western Alliance Bank has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Western Alliance Bank Pricing vs. Competitors
Compared to its competitors, Western Alliance Bank's ROI score is rated right above Western Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Western Alliance Bank | 3.6/5 |
| Western Bank | N/A |
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Western Alliance Bank Customer Satisfaction (CSAT)
Western Alliance Bank Customer Satisfaction (CSAT) Score
76 / 100
Western Alliance Bank has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Western Alliance Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Western Alliance Bank's Customer Satisfaction score is rated right above Western Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JPMorgan Chase & Co | 77% |
| Western Alliance Bank | 74% |
| Western Bank | 0% |
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Western Alliance Bank Customer Service
3.8/5
Western Alliance Bank has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Western Alliance Bank's Customer Service
Website
http://www.westernalliancebancorp.com
Western Alliance Bank Customer Service vs. Competitors
Compared to its competitors, Western Alliance Bank's Customer Service score is rated right above Western Bank, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Western Alliance Bank | 3.8/5 |
| Western Bank | N/A |
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Western Alliance Bank as an Employer
4.2/5
Western Alliance Bank has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
CEO of Western Alliance Bank
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Western Alliance Bank scored a 45 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Western Alliance Bank would recommend the brand to a friend. ENPS measures how likely Western Alliance Bank employees would recommend working at Western Alliance Bank to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 47% | Promoters |
|---|---|
| 27% | Passive |
| 26% | Detractors |
