7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
WestJet
Marketing or Exec? Claim Your Free Account
About WestJet's Brand
WestJet is an airline company that helps users book flights and trips around the world. Among its major competitors, WestJet is ranked in 3rd place for NPS while Delta Air Lines is 1st, and Air Canada is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
WestJet Ranking
- #3 / 4 of its competitors
WestJet NPS
WestJet's Net Promoter Score (NPS) is a 7 with 43% Promoters, 21% Passives, and 36% Detractors. Net Promoter Score tracks whether WestJet's customers would recommend using the product based on a scale of -100 to 100.
WestJet Overall NPS
| 43% | Promoters |
|---|---|
| 21% | Passives |
| 36% | Detractors |
WestJet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 8 | Feb 2025 | 8 |
Mar 2025 8 | Mar 2025 | 8 |
Apr 2025 8 | Apr 2025 | 8 |
May 2025 6 | May 2025 | 6 |
Jul 2025 6 | Jul 2025 | 6 |
Aug 2025 6 | Aug 2025 | 6 |
Sep 2025 6 | Sep 2025 | 6 |
Oct 2025 8 | Oct 2025 | 8 |
Nov 2025 8 | Nov 2025 | 8 |
Dec 2025 7 | Dec 2025 | 7 |
Jan 2026 7 | Jan 2026 | 7 |
How Other Brands Compare
WestJet is ranked third for NPS among its competitors. Delta Air Lines and Air Canada come in first and second, with United Airlines coming in at #4.
WestJet |  Delta Air Lines |  United Airlines |  Air Canada | |
| Global Ranking | #- | #21 | #144 | #- |
| NPS | 7 | 43 | 4 | 8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $31.16B | $18.71B | $116.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WestJet NPS by Gender
Female customers rated WestJet's NPS 57 points higher than Male customers.
Male
-43
WestJet's NPS was rated -43 by Male customers on Comparably.
15%
Promoters
27%
Passives
58%
Detractors
Female
14
WestJet's NPS was rated 14 by Female customers on Comparably.
46%
Promoters
22%
Passives
32%
Detractors
WestJet NPS by Ethnicity
WestJet's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
African American/Black 23 | African American/Black | 23 |
Asian or Pacific Islander 13 | Asian or Pacific Islander | 13 |
Other -19 | Other | -19 |
WestJet NPS by Age
WestJet's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
WestJet NPS by Usage
WestJet's NPS was rated the highest by customers who have used WestJet's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 8 | 1 to 2 Years | 8 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 19 | 5 to 10 Years | 19 |
Over 10 Years -37 | Over 10 Years | -37 |
WestJet NPS vs. Competitors
Compared to its competitors, WestJet's NPS is rated right above United Airlines, and is preceded by Air Canada.
| COMPANY | NPS Score | |
|---|---|---|
| Delta Air Lines | 43 |
| Air Canada | 8 |
| WestJet | 7 |
| United Airlines | 4 |
 | Porter Airlines | -1 |
WestJet Customer Reviews
Out of the 27 WestJet customer reviews 18 were positive and 9 were constructive. WestJet customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
WestJet Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of WestJet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WestJet Customer Loyalty Score by Gender
Female customers rated WestJet's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WestJet.
Male
66%
Yes
Female
76%
Yes
WestJet Customer Loyalty Score by Ethnicity
WestJet's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WestJet.
74
out of 100
Caucasian
85
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
67
out of 100
Other
WestJet Customer Loyalty Score by Age
WestJet's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WestJet.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 75% | 18-25 | 75% |
26-30 65% | 26-30 | 65% |
31-35 82% | 31-35 | 82% |
36-40 75% | 36-40 | 75% |
41-45 55% | 41-45 | 55% |
46-50 82% | 46-50 | 82% |
51-55 87% | 51-55 | 87% |
56-60 66% | 56-60 | 66% |
61-65 87% | 61-65 | 87% |
66+ 43% | 66+ | 43% |
WestJet Customer Loyalty Score by Usage
WestJet's Customer Loyalty score was rated the highest by customers who have used WestJet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WestJet Customer Loyalty Score by Industry
WestJet's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
WestJet Customer Loyalty vs. Competitors
Compared to its competitors, WestJet's Customer Loyalty score is rated right above United Airlines, and is preceded by Delta Air Lines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delta Air Lines | 83% |
| WestJet | 72% |
| United Airlines | 72% |
| Porter Airlines | 68% |
| Air Canada | 65% |
Unlock WestJet Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WestJet Customer Loyalty vs. Competitors data and gain insights into your customers today.
WestJet Product Quality
3.4/5
WestJet has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock WestJet's overall Product Quality score rated by its users and customers.
WestJet Product Information
WestJet’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated WestJet's product the highest. Reviewers from the Business and Consumer Services industry rated WestJet the lowest at 2.5.
- Website
- http://www.westjet.com
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into WestJet Product Quality
WestJet's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked WestJet's Product Quality.
Ranked WestJet Product Quality the Highest
Ranked WestJet Product Quality the Lowest
WestJet Product Quality Score by Gender
Female customers rated WestJet's Product Quality score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WestJet.
Male
2.7/5
Female
3.6/5
WestJet Product Quality Score by Ethnicity
WestJet's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WestJet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.2 | Other | 3.2 |
WestJet Product Quality Score by Age
WestJet's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WestJet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.2 | 41-45 | 3.2 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2 | 66+ | 2 |
WestJet Product Quality Score by Usage
WestJet's Product Quality score was rated the highest by customers who have used WestJet's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WestJet Product Quality Score by Industry
WestJet's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
WestJet Product Quality vs. Competitors
Compared to its competitors, WestJet's Product Quality score is rated right above Air Canada, and is preceded by Porter Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Delta Air Lines | 4.1/5 |
| Porter Airlines | 3.7/5 |
| WestJet | 3.4/5 |
| Air Canada | 3.3/5 |
| United Airlines | 3.2/5 |
Unlock WestJet Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WestJet Product Quality vs. Competitors data and gain insights into your customers today.
WestJet Pricing
WestJet ROI & Value For Money
3.2/5
WestJet has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock WestJet's overall ROI score rated by its users and customers.
WestJet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Legal industry think that they had the lowest ROI from WestJet.
Quick Insights into WestJet ROI
WestJet's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked WestJet's ROI score.
Ranked WestJet ROI the Highest
Ranked WestJet ROI the Lowest
WestJet ROI Score by Gender
Female customers rated WestJet's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WestJet.
Male
2.5/5
Female
3.3/5
WestJet ROI Score by Ethnicity
WestJet's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WestJet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3.2 | Other | 3.2 |
WestJet ROI Score by Age
WestJet's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WestJet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.4 | 41-45 | 2.4 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.5 | 56-60 | 2.5 |
61-65 3 | 61-65 | 3 |
66+ 1.9 | 66+ | 1.9 |
WestJet ROI Score by Usage
WestJet's ROI score was rated the highest by customers who have used WestJet's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WestJet ROI Score by Industry
WestJet's ROI score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
WestJet Pricing vs. Competitors
Compared to its competitors, WestJet's ROI score is rated right above Porter Airlines, and is preceded by Air Canada.
| COMPANY | Pricing Score | |
|---|---|---|
| Delta Air Lines | 3.9/5 |
| Air Canada | 3.4/5 |
| WestJet | 3.2/5 |
| Porter Airlines | 3.2/5 |
| United Airlines | 3.1/5 |
Unlock WestJet ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WestJet ROI vs. Competitors data and gain insights into your customers today.
WestJet Customer Satisfaction (CSAT)
WestJet Customer Satisfaction (CSAT) Score
65 / 100
WestJet has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
30%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WestJet Customer Satisfaction
WestJet's Customer Satisfaction score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked WestJet's Customer Satisfaction.
Ranked WestJet Customer Satisfaction the Highest
Ranked WestJet Customer Satisfaction the Lowest
WestJet Customer Satisfaction Score by Gender
Female customers rated WestJet's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WestJet.
51 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 15% | |
Very Dissatisfied | 28% |
67 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 9% | |
Very Dissatisfied | 13% |
WestJet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WestJet's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WestJet.
51 / 100
Very Satisfied
29%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
15%
Very Dissatisfied
23%
CSAT according to African American/Black
WestJet's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WestJet.
83 / 100
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
8%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
WestJet's Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WestJet.
79 / 100
Very Satisfied
29%
Satisfied
50%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Other
WestJet's Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WestJet.
72 / 100
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
WestJet Customer Satisfaction Score by Age
WestJet's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WestJet.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 77% | |||||||||||||||
| 31-35 | 66% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 34% | |||||||||||||||
| 56-60 | 44% | |||||||||||||||
| 61-65 | 57% | |||||||||||||||
| 66+ | 30% |
WestJet Customer Satisfaction Score by Usage
WestJet's Customer Satisfaction score was rated the highest by customers who have used WestJet's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WestJet Customer Satisfaction Score by Industry
WestJet's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "WestJet Customer Satisfaction Score by Industry",
"text": "WestJet's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 54,
"stars": 0,
"csatScore": 54,
"text": "WestJet's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 54
},
{
"label": "Accounting",
"groupId": 495,
"score": 69,
"stars": 0,
"csatScore": 69,
"text": "WestJet's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 69
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "WestJet's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "WestJet's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Education",
"groupId": 515,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "WestJet's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "WestJet's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "WestJet's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Legal",
"groupId": 529,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "WestJet's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "WestJet's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "WestJet's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}WestJet Customer Satisfaction vs. Competitors
Compared to its competitors, WestJet's Customer Satisfaction score is rated right above Air Canada, and is preceded by Delta Air Lines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Porter Airlines | 83% |
| Delta Air Lines | 79% |
| WestJet | 65% |
| Air Canada | 59% |
| United Airlines | 59% |
Unlock WestJet Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WestJet Customer Satisfaction vs. Competitors data and gain insights into your customers today.
WestJet Customer Service
3.2/5
WestJet has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock WestJet's overall Customer Service score rated by its users and customers.
About WestJet's Customer Service
Address
Calvary, GA United States of America
Website
http://www.westjet.com
Phone Number
14035397283
Quick Insights into WestJet Customer Service
WestJet's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked WestJet's Customer Service score.
Ranked WestJet Customer Service the Highest
Ranked WestJet Customer Service the Lowest
WestJet Customer Service Score by Gender
Female customers rated WestJet's Customer Service score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WestJet.
Male
2.4/5
Female
3.5/5
WestJet Customer Service Score by Ethnicity
WestJet's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WestJet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.8 | Other | 2.8 |
WestJet Customer Service Score by Age
WestJet's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WestJet.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.3 | 41-45 | 2.3 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.7 | 66+ | 1.7 |
WestJet Customer Service Score by Usage
WestJet's Customer Service score was rated the highest by customers who have used WestJet's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WestJet Customer Service Score by Industry
WestJet's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
WestJet Customer Service vs. Competitors
Compared to its competitors, WestJet's Customer Service score is rated right above United Airlines, and is preceded by Air Canada.
| COMPANY | Customer Service Score | |
|---|---|---|
| Delta Air Lines | 4/5 |
| Air Canada | 3.5/5 |
| WestJet | 3.2/5 |
| United Airlines | 3.1/5 |
| Porter Airlines | 3.1/5 |
Unlock WestJet Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full WestJet Customer Service vs. Competitors data and gain insights into your customers today.
WestJet as an Employer
3.9/5
WestJet has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
WestJet scored a 7 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of WestJet would recommend the brand to a friend. ENPS measures how likely WestJet employees would recommend working at WestJet to a friend.
Net Promoter Score
7
NPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 41% | Promoters |
|---|---|
| 23% | Passive |
| 36% | Detractors |
