-100
NPS
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Witbe
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About Witbe's Brand
Technology for Quality of Experience Testing & Monitoring.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Witbe NPS
Witbe's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Witbe's customers would recommend using the product based on a scale of -100 to 100.
Witbe Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Witbe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Witbe Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Witbe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Witbe Product Quality
1.5/5
Witbe has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Witbe's overall Product Quality score rated by its users and customers.
Witbe Product Information
Witbe’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.witbe.net
- Company Size
- 51-200 Employees
Industry
Telecommunications
Witbe Pricing
Witbe ROI & Value For Money
2.5/5
Witbe has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Witbe's overall ROI score rated by its users and customers.
Witbe Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Witbe Customer Service
3/5
Witbe has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Witbe's overall Customer Service score rated by its users and customers.
About Witbe's Customer Service
Address
7 W 18 Street, Floor 5, New York City, NY 10011
Website
http://www.witbe.net
Phone Number
(212) 229-2160
Witbe's Social Links
Witbe as an Employer
4.3/5
Witbe has a 4.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Witbe scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Witbe would recommend the brand to a friend. ENPS measures how likely Witbe employees would recommend working at Witbe to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
