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NPS
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Xtep International
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About Xtep International's Brand
Provider of sports apparel. The company designs, manufactures, and sells sportswear, including footwear, apparel and accessories. Among its major competitors, Xtep International is ranked in 2nd place for NPS while Under Armour is 1st, and Li Ning is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Xtep International Ranking
- #2 / 3 of its competitors
Xtep International NPS
Xtep International's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Xtep International's customers would recommend using the product based on a scale of -100 to 100.
Xtep International Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Xtep International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Apr 2023 0 | Apr 2023 | 0 |
How Other Brands Compare
Xtep International is ranked second for NPS among its competitors. Under Armour and Li Ning come in first and third.
Xtep International |  Under Armour |  Li Ning | |
| Global Ranking | #- | #231 | #- |
| NPS | 0 | 32 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xtep International NPS vs. Competitors
Compared to its competitors, Xtep International's NPS is rated right below Under Armour.
| COMPANY | NPS Score | |
|---|---|---|
| Under Armour | 32 |
| Xtep International | 0 |
Xtep International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Xtep International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xtep International Customer Loyalty vs. Competitors
Compared to its competitors, Xtep International's Customer Loyalty score is rated right above Under Armour.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Xtep International | 100% |
| Under Armour | 78% |
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Xtep International Product Quality
5/5
Xtep International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Xtep International Product Information
Xtep International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.xtep.com.hk
- Company Size
- 5,001-10,000 Employees
Xtep International Product Quality vs. Competitors
Compared to its competitors, Xtep International's Product Quality score is rated right above Under Armour.
| COMPANY | Product Quality Score | |
|---|---|---|
| Xtep International | 5/5 |
| Under Armour | 4.1/5 |
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Xtep International Pricing
Xtep International ROI & Value For Money
5/5
Xtep International has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Xtep International Pricing vs. Competitors
Compared to its competitors, Xtep International's ROI score is rated right above Under Armour.
| COMPANY | Pricing Score | |
|---|---|---|
| Xtep International | 5/5 |
| Under Armour | 3.9/5 |
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Xtep International Customer Satisfaction (CSAT)
Xtep International Customer Satisfaction (CSAT) Score
100 / 100
Xtep International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xtep International Customer Satisfaction vs. Competitors
Compared to its competitors, Xtep International's Customer Satisfaction score is rated right above Under Armour.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Xtep International | 100% |
| Under Armour | 79% |
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Xtep International Customer Service
5/5
Xtep International has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Xtep International's Customer Service
Address
Shui On Centre, Hong Kong, 362000
Website
www.xtep.com.hk
Phone Number
7
Xtep International Customer Service vs. Competitors
Compared to its competitors, Xtep International's Customer Service score is rated right above Under Armour.
| COMPANY | Customer Service Score | |
|---|---|---|
| Xtep International | 5/5 |
| Under Armour | 4/5 |
Unlock Xtep International Customer Service vs. Competitors Data
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Consumer vs. Employees
Xtep International scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Xtep International would recommend the brand to a friend. ENPS measures how likely Xtep International employees would recommend working at Xtep International to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
