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NPS
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Brand Page
YuMe
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About YuMe's Brand
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
YuMe NPS
YuMe's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether YuMe's customers would recommend using the product based on a scale of -100 to 100.
YuMe Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
YuMe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YuMe Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of YuMe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YuMe Product Quality
2.5/5
YuMe has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YuMe's overall Product Quality score rated by its users and customers.
YuMe Product Information
YuMe serves markets in the United States, Europe, Canada, United Kingdom, and Latin America. YuMe offers products for medium and large sized businesses.
YuMe’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.yume.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Marketing and Advertising
Languages Supported
English
French
Spanish
Product Type
Advertising Software
Online Video Platform Software
Media & Entertainment Software
YuMe Pricing
YuMe ROI & Value For Money
3/5
YuMe has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock YuMe's overall ROI score rated by its users and customers.
YuMe Pricing Plans
YuMe has a pricing structure that accommodates medium and large businesses.
Who Uses YuMe?
Medium Businesses
Large Enterprises
YuMe Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
YuMe Customer Service
1.5/5
YuMe has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock YuMe's overall Customer Service score rated by its users and customers.
About YuMe's Customer Service
Address
1204 Middlefield Road, San Francisco, CA 94063
Website
http://www.yume.com
Phone Number
650-591-9400
YuMe's Social Links
YuMe as an Employer
2.4/5
YuMe has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
YuMe scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of YuMe would recommend the brand to a friend. ENPS measures how likely YuMe employees would recommend working at YuMe to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
