100
NPS
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Zevia
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About Zevia's Brand
Zevia is a line of zero sugar, zero calorie, refreshing and delicious beverages.
Brand at a Glance
89%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
Zevia NPS
Zevia's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Zevia's customers would recommend using the product based on a scale of -100 to 100.
Zevia Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Zevia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jun 2020 100 | Jun 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Feb 2025 100 | Feb 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zevia Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Zevia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zevia Product Quality
4.4/5
Zevia has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zevia's overall Product Quality score rated by its users and customers.
Zevia Product Information
Zevia’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.zevia.com
- Company Size
- 51-200 Employees
Industry
Beverage, Wine and Spirits
Zevia Pricing
Zevia ROI & Value For Money
4.4/5
Zevia has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Zevia Customer Satisfaction (CSAT)
Zevia Customer Satisfaction (CSAT) Score
100 / 100
Zevia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zevia Customer Service
4.4/5
Zevia has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Zevia's Customer Service
Address
15821 Ventura Blvd, Encino, CA 91436
Website
http://www.zevia.com
Phone Number
310-202-7000
Zevia's Social Links
Zevia as an Employer
4.5/5
Zevia has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zevia scored a 100 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Zevia would recommend the brand to a friend. ENPS measures how likely Zevia employees would recommend working at Zevia to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 75% | Promoters |
|---|---|
| 21% | Passive |
| 4% | Detractors |
