60
NPS
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Zift Solutions
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About Zift Solutions' Brand
Zift Solutions offers a channel marketing automation platform that provides turnkey marketing to indirect sales organizations.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
Zift Solutions NPS
Zift Solutions's Net Promoter Score (NPS) is a 60 with 72% Promoters, 16% Passives, and 12% Detractors. Net Promoter Score tracks whether Zift Solutions's customers would recommend using the product based on a scale of -100 to 100.
Zift Solutions Overall NPS
| 72% | Promoters |
|---|---|
| 16% | Passives |
| 12% | Detractors |
Zift Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
Jun 2022 60 | Jun 2022 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zift Solutions NPS by Usage
Zift Solutions's NPS was rated 80 points by customers who have used Zift Solutions's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 80 | 1 to 2 Years | 80 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Zift Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Zift Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zift Solutions Product Quality
4.4/5
Zift Solutions has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zift Solutions' overall Product Quality score rated by its users and customers.
Zift Solutions Product Information
Zift Solutions serves markets in the United States. Zift Solutions supports Web devices and offers products for small, medium, and large sized businesses.
Zift Solutions’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.ziftsolutions.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Channel Management Software
Zift Solutions Pricing
Zift Solutions ROI & Value For Money
4.5/5
Zift Solutions has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zift Solutions' overall ROI score rated by its users and customers.
Zift Solutions Pricing Plans
Zift Solutions has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Zift Solutions?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Zift Solutions ROI
Zift Solutions's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Zift Solutions' ROI score.
Ranked Zift Solutions ROI the Highest
Zift Solutions ROI Score by Industry
Zift Solutions's ROI score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Zift Solutions Customer Satisfaction (CSAT)
Zift Solutions Customer Satisfaction (CSAT) Score
100 / 100
Zift Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zift Solutions Customer Service
4.7/5
Zift Solutions has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Zift Solutions' overall Customer Service score rated by its users and customers.
About Zift Solutions's Customer Service
Address
6501 Weston Pkwy, Cary, NC 27513
Website
http://www.ziftsolutions.com
Zift Solutions's Social Links
Zift Solutions as an Employer
4.5/5
Zift Solutions has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Zift Solutions scored a 60 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Zift Solutions would recommend the brand to a friend. ENPS measures how likely Zift Solutions employees would recommend working at Zift Solutions to a friend.
Net Promoter Score
60
NPS Score
| 72% | Promoters |
|---|---|
| 16% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 65% | Promoters |
|---|---|
| 26% | Passive |
| 9% | Detractors |
