-36
NPS
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Zywave
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About Zywave's Brand
Zywave's leading software solutions for insurance brokers are used by more than 2,600 agencies around the world to differentiate from the
Brand at a Glance
58%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
Zywave NPS
Zywave's Net Promoter Score (NPS) is a -36 with 26% Promoters, 12% Passives, and 62% Detractors. Net Promoter Score tracks whether Zywave's customers would recommend using the product based on a scale of -100 to 100.
Zywave Overall NPS
| 26% | Promoters |
|---|---|
| 12% | Passives |
| 62% | Detractors |
Zywave NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -30 | Aug 2023 | -30 |
Sep 2023 -29 | Sep 2023 | -29 |
Oct 2023 -32 | Oct 2023 | -32 |
Nov 2023 -28 | Nov 2023 | -28 |
Jan 2024 -24 | Jan 2024 | -24 |
Feb 2024 -23 | Feb 2024 | -23 |
Apr 2024 -30 | Apr 2024 | -30 |
Nov 2024 -33 | Nov 2024 | -33 |
Feb 2025 -36 | Feb 2025 | -36 |
May 2025 -38 | May 2025 | -38 |
Aug 2025 -38 | Aug 2025 | -38 |
Dec 2025 -36 | Dec 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zywave NPS by Gender
Male customers rated Zywave's NPS 37 points higher than Female customers.
Male
-50
Zywave's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-87
Zywave's NPS was rated -87 by Female customers on Comparably.
0%
Promoters
13%
Passives
87%
Detractors
Zywave NPS by Ethnicity
Zywave's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Other -60 | Other | -60 |
Zywave NPS by Age
Zywave's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Zywave NPS by Usage
Zywave's NPS was rated the highest by customers who have used Zywave's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Zywave Customer Reviews
Out of the 3 Zywave customer reviews 0 were positive and 3 were constructive. Zywave customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Zywave Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Zywave users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zywave Customer Loyalty Score by Gender
Female customers rated Zywave's Customer Loyalty score 23% higher than Male customers.
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Male
55%
Yes
Female
78%
Yes
Zywave Customer Loyalty Score by Ethnicity
Zywave's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Zywave.
67
out of 100
Caucasian
82
out of 100
Other
Zywave Customer Loyalty Score by Age
Zywave's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Zywave.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
Zywave Customer Loyalty Score by Usage
Zywave's Customer Loyalty score was rated the highest by customers who have used Zywave's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Zywave Customer Loyalty Score by Industry
Zywave's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Zywave Product Quality
2.7/5
Zywave has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Zywave Product Information
Zywave’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Zywave's product the highest. Reviewers from the Insurance industry rated Zywave the lowest at 2.2.
- Website
- http://www.zywave.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Insurance
SaaS
Quick Insights into Zywave Product Quality
Zywave's Product Quality score was rated highest by customers who have used Zywave's products/services for 5 to 10 Years, and rated lowest by customers ages 31-35.
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Ranked Zywave Product Quality the Highest
Ranked Zywave Product Quality the Lowest
Zywave Product Quality Score by Gender
Male customers rated Zywave's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Zywave.
Male
2.7/5
Female
2/5
Zywave Product Quality Score by Ethnicity
Zywave's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Zywave.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.4 | Other | 2.4 |
Zywave Product Quality Score by Age
Zywave's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Zywave.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 3.5 | 46-50 | 3.5 |
Zywave Product Quality Score by Usage
Zywave's Product Quality score was rated the highest by customers who have used Zywave's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Zywave Product Quality Score by Industry
Zywave's Product Quality score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Zywave Pricing
Zywave ROI & Value For Money
2.4/5
Zywave has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Zywave's overall ROI score rated by its users and customers.
Zywave Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Insurance industry think that they had the lowest ROI from Zywave.
Quick Insights into Zywave ROI
Zywave's ROI score was rated highest by customers who have used Zywave's products/services for 5 to 10 Years, and rated lowest by customers ages 31-35.
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Ranked Zywave ROI the Highest
Ranked Zywave ROI the Lowest
Zywave ROI Score by Gender
Male customers rated Zywave's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Zywave.
Male
2.1/5
Female
1.8/5
Zywave ROI Score by Ethnicity
Zywave's ROI score was rated 2.2 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Zywave.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2.2 | Other | 2.2 |
Zywave ROI Score by Age
Zywave's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Zywave.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.8 | 46-50 | 2.8 |
Zywave ROI Score by Usage
Zywave's ROI score was rated the highest by customers who have used Zywave's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Zywave ROI Score by Industry
Zywave's ROI score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Zywave Customer Satisfaction (CSAT)
Zywave Customer Satisfaction (CSAT) Score
36 / 100
Zywave has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
18%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
19%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Zywave Customer Satisfaction
Zywave's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Zywave Customer Satisfaction the Highest
Ranked Zywave Customer Satisfaction the Lowest
Zywave Customer Satisfaction Score by Gender
Male customers rated Zywave's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Zywave.
29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 57% | |
Very Dissatisfied | 14% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 71% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Zywave Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Zywave's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zywave.
10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
40%
Very Dissatisfied
10%
CSAT according to Other
Zywave's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Zywave.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Zywave Customer Satisfaction Score by Usage
Zywave's Customer Satisfaction score was rated 0 points by customers who have used Zywave's products/services for 2 to 5 Years.
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Zywave Customer Satisfaction Score by Industry
Zywave's Customer Satisfaction score was rated 9 points by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Zywave Customer Satisfaction Score by Industry",
"text": "Zywave's Customer Satisfaction score was rated 9 points by Insurance industry customers.",
"bars": [
{
"label": "Insurance",
"groupId": 526,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Zywave's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 9
}
]
}Zywave Customer Service
2.6/5
Zywave has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Zywave's overall Customer Service score rated by its users and customers.
About Zywave's Customer Service
Address
10700 W. Research Drive Suite 400, Milwaukee, WI
Website
http://www.zywave.com
Phone Number
414-454-6100
Quick Insights into Zywave Customer Service
Zywave's Customer Service score was rated highest by customers who have used Zywave's products/services for Less than 1 Year, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Zywave's Customer Service score.
Ranked Zywave Customer Service the Highest
Ranked Zywave Customer Service the Lowest
Zywave Customer Service Score by Gender
Female customers rated Zywave's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Zywave.
Male
2/5
Female
2.7/5
Zywave Customer Service Score by Ethnicity
Zywave's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Zywave.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.4 | Other | 2.4 |
Zywave Customer Service Score by Age
Zywave's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Zywave.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.1 | 46-50 | 2.1 |
Zywave Customer Service Score by Usage
Zywave's Customer Service score was rated the highest by customers who have used Zywave's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Zywave Customer Service Score by Industry
Zywave's Customer Service score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Zywave scored a -36 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Zywave would recommend the brand to a friend. ENPS measures how likely Zywave employees would recommend working at Zywave to a friend.
Net Promoter Score
-36
NPS Score
| 26% | Promoters |
|---|---|
| 12% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 35% | Promoters |
|---|---|
| 39% | Passive |
| 26% | Detractors |
