Jack's Family Restaurants Employee Reviews
Out of 412 Jack's Family Restaurants employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping Jack's Family Restaurants improve their work culture. The Sales team, with 82% positive reviews, reports the best experience at Jack's Family Restaurants compared to all other departments at the company. The Operations team offered the most constructive feedback, with 47% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
We stick together we work together
They are behind us all the way
well when I was there before my pay was 12 dollars an hour and rehired in making 10.50 an hour but I'm well experienced but my manager told me she could not pay me 12 so started me at 10.50 been back for 3 months and know there is to know
Good attitudes and nice to work with
Awesome we all work together team work is the dream work for sure
What does the leadership team need to get better at?
Supervising leading teaching communicating control
Everything as a whole as a store
They need to get better at doing their job in general and not hanging around on their phones
Communication and safe work enviroments
Everything because they need help
What is the best part about your compensation package?
I need a email to hr to change my direct deposit
Haven't received mine yet but I haven't been there that long
Everything is great there no other place like it
The medical and the health
Free food when im hungry.
Why do you feel undervalued and what would make you feel better about your compensation?
More appreciation and gratitude shown.
yes I'm a great manger and went thru something but did not believe me at all
I am owed 3 paychecks
Another of mangers don't need the position they are in because they don't know how to treat the team and the staff they have leading to high turn over rates.
More money and better leadership
What are some of the best things about your team?
The workers that Stand for what is right and try to make Jack's The Best Ser've Quality Food and Stand up to Jack's standards !!The team members that do not let the negativity of others that should be leaders tare them down n Still Hold Up to great service and hard work ethics !
We are just what it is a team
Them sometimes coming to work doing their job
Most of our team works together really well
We all work together as a team it's a great work environment
What do your coworkers need to improve and how could you work together better?
They need to actually do their job and stop having someone else do it for them say they can chat with manager and play on their phones
Teaching the trainees correctly and helping more
Coworkers are fine to be honest
Stop the horse playing so much
Talk to people better than they do
What is most positive about the culture and environment at your company?
Staff and everyone that makes it a team
We are friendly and we make sure our customers get the best treatment
having good co workers and great customer service
Everything at jacks family restaurant is positive it's all about the south
Did you get some good old country folks we're all about the south
What needs to change to make the company culture better?
All the managers including the GM need to be replaced
Need a general manager who will work with employees
The regional director and above aren't willing to adapt with the times and demand too much of gm's
Review from Operations Dept
Everything the store manager is so rude
Being honest about pay, and scheduling night shift to actually be succesful
What did you like most about the interview process?
Thought it would Be A positive mindset with great family environment. Great management at that point but management has all changed
They make you feel comfortable and positive
being recognized and showing great manage ment
They asked me many questions I been cooking for over 17 years an most of my job was at golf course restaurants my interview was great
The GM was very nice and professional
What would you improve about your company's interview process?
It should not take 3 weeks after initial interview to be contacted for employment
Eye contact and the communication
General management should actually show up.
Don't keep people waiting for an hour plus. Don't reschedule once a candidate shows up
Review from Operations Dept
If they weren't so rude to people about interviewing we would probably have more people to start work granted they probably wouldn't stay because of all the lies and mistreatment of employees
What makes you most happy at work?
My customer do that makes my day
Showing my way to be better to my coworkers and managers
Getting to work with most of our team
helping others and great customers
Learning more so I can move up an working with awesome employees
What's going wrong and how can it be improved?
People not being trained ! Quality is going down fast!
Come to my store and you can find out
Just need to hire more people to take up the slack so one person doesn't have to do 5 things at once
The store has roaches and nasty and general manager has bad attitude with customers and employees
The wait times are horrible
What do you like best about your company?
The learning process and training that you go through so you can celebrate through the company
Review from Operations Dept
What would you most like to see improved at your company?
For more employees to work together and I understand each other and learn the goals and of operation
Review from Operations Dept