
The other poster's answer.. that's pretty funny. It was obviously answered by management or someone in HR. Suggestion: Find someone who works on the service desk and get them to level with you. He/she will be taking a risk, but pretty much everyone on that service desk (which is the group 1901 continually hires into ) wants off it. Anyone on that desk remains solely with the dream of moving into another slot, such as the service level manager or the server maintenance team. People sit on the call center desk for YEARS hoping for that chance. Most eventually burn out and quit.
It has been a great experience
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