1901 Group Employee Reviews
Out of 22 1901 Group employee reviews, 47% were positive. The remaining 53% were constructive reviews with the goal of helping 1901 Group improve their work culture.
Briefly describe your overall experience at your company
What does the leadership team need to get better at?
Pre Contract Preparation and actually providing relevant training to support their customer base versus just tossing out theoretical knowledge base articles (which are often incorrect)
Actually providing good instruction to the team? Procedures that actually work? A more realistic work volume? How long of a list am I allowed to enter here.
This is an absolutety terrible place to work. The local media has no idea what it's like to work at (and couldn't care less) in this IT call center sweatshop. Little room for advancement, terrible lack of training, and constant stressful work environment are the norm here. Time the truth came out
What is the best part about your compensation package?
Competitive salary that is at the market rate
Why do you feel undervalued and what would make you feel better about your compensation?
1901 does not pay or even attempt to pay at the average salary level for the positions it fills. The company solicits business from Federal agencies by convincing them to eliminate their internal IT staff , as 1901 can do it cheaper. (Not as effective... cheaper....)
What are some of the best things about your team?
Driven, smart, top performers in the industry
What do your coworkers need to improve and how could you work together better?
There needs to be a UNION at 1901 Group. Primarily seeking effective management and training to better support the customer. Also the over the top call volume and being spread too thin needs to be addressed.
The company is in bad need of a UNION. You either burnout and quit or eventually get fired at 1901 for questioning the large number of 'KnowledgeBase articles' thst are poorly written, don't work, or make allowances for abnormal scenarios
What is most positive about the culture and environment at your company?
Driven to support the customer and provide them the best value add
Getting to go home at the end of the day
What needs to change to make the company culture better?
Everything is already good no need for a change
What did you like most about the interview process?
It was clear and concise. Very much to the point and transparent.
What would you improve about your company's interview process?
More worried about the atmosphere in 1901 then the interview process
What's going wrong and how can it be improved?
Quite a long list. How about actually appreciating your staff? How about opportunity to advance in the company? How about less favoritism? How about guidance on how to perform difficult procedures?
What do you like best about your company?
Room to grow and supportive in advancing my career
What would you most like to see improved at your company?
integrating remote workers into the overall culture