What do you wish you knew before starting at 1901 Group?

That it's nearly impossible to get off the service desk. If you happen to be a young attractive female, then your odds go up substantially, as it's good for the company image. Other then that, sure hope you're really really good at playing internal politics because you'll be waiting for a loooonnnggggggg time. People really need to do their homework before taking a position with 1901 Group unless they are desperate for a job. Don't take my word for it, I don't expect that anyway.... RESEARCH!! Ask around Blacksburg.... Question why the turn over is so High... What amazes me is that the local media and the "Roanoke / Blacksburg Technology Counsel" totally turns a blind eye to the reality in the name of feel good politics. Just listen to the CEO "An innovative factory approach to Information Technology." Uhhh...hellooo.... a factory approach? Does that sound like a good work environment to you?

Going to disagree with the previous commenter. A significant number of promotions into operations and development teams have come from the service desk... if I recall correctly, they were giving a statistic of 30-some percent of promotions were folks moving from the service desk. The individuals I personally know who have come from the service desk have been great at their jobs and showed strong motivation to improve and grow into new roles. Nope, not everyone will get promoted up. Those who distinguish themselves absolutely get noticed and have the opportunities their hard work earned them.

What it's really like to work there on the 1901 Group wack a mole service desk

How bad it is working for them and what its like on their service desk