Joining Kustomer - Employee Onboarding | Comparably
Kustomer Claimed Company
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen. read more
EMPLOYEE
PARTICIPANTS
7
TOTAL
RATINGS
106
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Joining Kustomer - Employee Onboarding

Employee Sentiment

The prevailing opinion from Comparably users in Buffalo, NY about their company is that it was prepared on their first day. Buffalo, NY employees concluded that their overall onboarding experience was positive. 70% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

AnswerPercent
Yes0%
No0%
Did you have a positive onboarding experience when you were hired at your current company?
AnswerPercent
Very Prepared0%
Prepared0%
Somewhat Prepared0%
Unprepared0%
Very Unprepared0%
How prepared was your company on your first day of onboarding?
AnswerPercent
Yes0%
No0%
Was your direct manager helpful with your onboarding during your first 90 days?
1

Meet Your Managers

Your direct manager highly affects your experience at a company; overall managers at Kustomer are rated a B. At Kustomer most employees said they received feedback every week. 100% of employees also said they felt comfortable giving their managers feedback. Learn More about your managers at Kustomer.

AnswerPercent
Every week100%
Once a month0%
Once a quarter0%
Once a year0%
Never0%
How often do you get valuable feedback on how to improve at work?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
Yes100%
No0%
Do you feel comfortable giving your boss negative feedback?
2

Negotiate Salary

If you think you and your skill set should be valued higher than your offer, negotiate your salary! 51% of men and 42% of women on Comparably said they negotiated their salaries. On average, Kustomer employees earn $101,830. Kustomer ranks in the Top 15% for compensation in Buffalo, NY. Learn More about Salaries at Kustomer.

Average Salaries at Kustomer by Department
$116k*
Engineering
$124k*
Product
$86k*
Design
$148k*
Marketing
$83k*
Operations
$55k*
Admin
$95k*
Business Dev
$72k*
Finance
$59k*
Customer Support
$92k*
HR
$85k*
IT
$212k*
Sales

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

3

Get Acclimated

Now that you’ve joined Kustomer, get acclimated. Is lunch a social time or do people sit at their desks? At Kustomer the most common answer selected by employees is a 1 hour break. Understand your coworkers and why they’ve chosen to stay at Kustomer, many employees say it’s because of the co-workers.

AnswerPercent
Company Mission0%
Comp & Benefits0%
Co-Workers100%
Comfort & Familiarity0%
Career Advancement Opportunities0%
What's the main reason you stay at your current company?
AnswerPercent
>1 hour0%
1 hour100%
45 minutes0%
30 minutes0%
I eat at my desk0%
How long do you take for lunch breaks?
AnswerPercent
Multiple times a week100%
Once a week0%
Once a month0%
Once a quarter0%
Never0%
How often do you socialize with team members outside of work?
4

Professional Development

100% of employees feel as though Kustomer is beneficial to their continuous career growth, and 100% said they had a mentor at the office. Learn More about Professional Development at Kustomer.

AnswerPercent
Yes100%
No0%
Do you have a mentor at work?
AnswerPercent
Yes100%
No0%
Does your current company provide you meaningful opportunities for career advancement?
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