Toll Brothers FAQs

Gaps in trim and moldings are not common but can occasionally happen due to normal wood shrinkage and from variations in atmospheric conditions.

To minimize the likelihood of gaps occurring, avoid excessive temperature and humidity changes in your home. If you are leaving your home for an extended period of time, adjust the thermostat to a setting no lower than 55 to 60 degreesFahrenheit in the winter and no more than 80 to 85 degreesFahrenheit in the summer.

If you are within the warrantable period (1 year) and have a gap in your trim or molding that exceeds the tolerances in the Standards of Performance, please contact us.

When a light keeps turning off on its own, it’s typically a sign that you are using the wrong bulb(s). Always start by checking compatibility of bulb(s) in your light fixture.

Bulb Type

Some fixtures will only work with certain types of bulbs (i.e., compact fluorescent, halogen, LED).

Bulb Size/Wattage

Flush mounted and recessed ceiling light fixturescommonly contain overheating protection circuitry. You may have too large a bulb in the fixture and it is heating up. Reduce your bulb wattage to a level at or below the rating listed on the fixture. An LED bulb may be a good option, but you need to check fixture compatibility.

Chandeliers with multiple bulbs will turn themselves off if the total wattage of all the bulbs added together exceeds the maximum rating of the fixture. Reduce the total bulb wattage to a level at or below the rating listed on the fixture.

If changing the bulb(s) doesn’t resolve your issue, you should contact a professional. If you are within the warrantable period (1 year), please contact us.

Hot water needs to travel from your water heater to your faucet. When you're waiting for hot water to come out of your faucet, all the room temperature/cool water that has been sitting in the pipes will need to clear first, before the heated water can get to the faucet.

If you are in a room that is far away from the water heater, it can take a considerable amount of time before the residual water has pushed out of the pipes. If it is cold outside, the water sitting in the pipes is cold, making the effect especially pronounced.

If you have a recirculating pump installed and it’s still taking excessively long to get hot water, the pump may need service.

If you experience resistance when opening or closing a door (or the door won't stay shut) here are some things to check:

Hinge lubrication. A telltale sign of the need to lubricate is when you hear a slight noise or squeak when the door swings open or closed. Hinge lubrication is recommended on a yearly basis.

Door alignment. Interior doors expand and contract with the seasons and may bind, requiring a simple adjustment. For new homeowners with a stubborn door, it’s usually best to wait for the seasons to change before attempting adjustment.

Home temperature and humidity.To minimize the likelihood of binding occurring, avoid excessive temperature and humidity changes inside your home. When leaving your home for an extended period of time, adjust the thermostat to a setting no lower than 55-60 degrees Fahrenheit in the winter and no more than 80-85 degrees Fahrenheitin the summer.

Outdoor irrigation.In areas with expansive soil, ensure irrigation systems and watering methods are applied correctly. This helps minimize impacts on the foundation, which can shift and alter the alignment of framing members and door systems throughout the home.

If you've checked these items and are within the warranty period (1 year), please contact us.

If your garbage disposal has stopped working, it’s most likely jammed or overheated.

IMPORTANT: Before you start any troubleshooting, turn off the switch and turn off circuit breakers to the unit.

Jammed Disposal

A telltale sign of a jammed garbage disposal is when it makes a humming sound but isn’t working. It’s very important to resist any temptation to put your hand in the drain to clean the jam. To clear the jam, use the hex key/Allen wrench that is attached to the unit.

Overheated Disposal

When a disposal overheats, a protective feature kicks in that turns off the disposal to prevent damage. A good indicator of an overheated disposal is when you try to turn it on and nothing happens. The breaker, a red button, on the bottom of the garbage disposal may need to be reset.

For troubleshooting steps to get your garbage disposal working again, click here: How to Free a Jammed Garbage Disposal.

Here are things to check if your water isn’t getting hot:

Power Source -Check the breaker and/or pilot light for your water heater and confirm the power is on.

Temperature Setting -If you have power, adjust the temperature (make sure you follow the manufacturer’s recommended guidelines).

Mineral Buildup -For tankless water heaters, mineral build up may have accumulated on the walls inside the tank's heating chamber. This will most likely require professional assistance. This guide from Rinnai, one of our manufacturing partners, provides more information.

If it’s not one of these issues, you may need service. If you are within the warrantable period (2 years), please contact us Additionally, your water heater is a consumer product so there is warranty coverage from the manufacturer. See guidance below.

Manufacturer Guidance

Rinnai

Rheem

Bradford White

Here are the steps you should follow to reset a circuit breaker:

Locate your electrical panel/sub-panel.

Look for the circuit breaker with the switch in the CENTERposition (or one that may look slightly out of place). You should flip the switch to OFF, and then flip it back to ONto restore power.

If this does not restore power, turn off all the switches on the circuit, unplug everything on the circuit, and try the steps above again.

Important

You should never force or hold a circuit breaker in its operating position as it may result in damage to the circuit, to the appliances involved, or even fire. If you circuit breaker trips repeatedly, you should unplug all the appliances on the circuit to reset. If that doesn’t resolve the issue, contact an electrician.

If the light switch isn’t working, first make sure the bulb in the fixture is working by testing it in another switch/fixture combination that you know is working.

If you are certain the bulb is good, and the switch is still not working, there may be no power to the circuit.

Go to the appropriate electrical panel/sub panel and make sure the breaker is in the ONposition. If the switch still doesn’t work after resetting the breaker, you will need to contact a professional for help. If you are within the warranty period (1 year), you may contact us.

The maintenance and repair of community sidewalks and streets falls outside the scope of your new home warranty.

Depending on your community, sidewalk and street maintenance can be the responsibility of the homeowner, homeowner’s association, community association, or the municipality. Refer to your Codes, Covenants, and Restrictions (CCRs) for specific responsibilities.

If you experience a water leak, you should first stop the leak and then do what you can to minimize the damage.

This will help speed repairs and limit any inconveniences.

If you are unable to locate and stop the leak, you should call for emergency plumbing service.

The steps below provide more information on what to do based on the source of the leak:

Leak from a Faucet, Fixture, or Toilet

Stop the leak. Locate the water supply valve and turn it off.

Toilet. The supply valve is located on the wall behind the toilet.

Sink. The supply valve is underneath in the cabinet or behind the pedestal.

Minimize the damage. Dry up as much water as possible. This helps minimize damage and the extent of repairs you will need. For example, by drying up the water you can prevent it from seeping into the ceiling/walls on the floors below.

Mark off the area. Use painters tape to create a visual reminder not to use the toilet or sink until repairs are made.

Arrange for repairs. If your item is covered by warranty, you can submit a request online. If your repair falls outside the scope of the warranty, contact a plumber.

Leak from Within the Wall or Ceiling (Suspected Pipe Burst)

Note: this is for active water leaks from within the wall or ceiling due to a suspected pipe burst, not for a minor stain or a water that originated from a faucet or fixture.

Stop the leak. Locate your home's main water supply valve and shut off the water. Typically, the valve is located in the garage directly behind an outdoor faucet, in the basement, or outdoors below an outdoor faucet.

Minimize the damage. Use a container to collect the water and stop it from spreading. Dry up as much of the affected area as possible

Prepare the area for repair. If you are comfortable doing so, move any furniture.

Arrange for repairs. If the situation is covered by warranty, contact us. If you are outside the warranty period, contact a plumber.

Your air conditioner is one of the most important components in your new home. To ensure you receive the most comprehensive warranty coverage available, register your equipment with the manufacturer as soon as possible after closing. By registering with the manufacturer, you may extend your warranty coverage period on select components.

What You Need

Serial number, model number, and installation date for each of your system components:

Condenser and compressor

Evaporator coil

Furnace/air handler

What to Do

Visit the online registration for the manufacturer of your air conditioner and complete the form.

Carrier Air Conditioners. Complete the online registration form on the Carrier website.

Bryant Air Conditioners. Complete the online registration form on the Bryant website.

Tips and Recommendations

Take a picture. Use the camera on your mobile device to capture the serial numbers and model numbers.

Installation date. You can list the closing date of your home.

Air conditioning system components. See this guide from Carrier on How an Air Conditioner Works for clarification on the different components you’ll need to register.

Establishing your new lawn, whether seeded or sodded, takes thought, attention, and the right amount of water, especially during the busy days when you are moving in. This guide provides best practice guidance on establishing a healthy law that can flourish for years.

Watering

Set your sprinklers. To measure watering, place an empty short can in the middle of the watering area. When there is about a half of an inch of water in the can, the watering is complete and the amount of time it took to fill the fill ” of water can be programmed into your sprinkler timer.

First week. Water once a day the first week in the early morning or at night.

Second week. For the second week, water every other day.

After the lawn establishes, or the sod knits to the ground.Water as needed. Deep, occasional watering is more important than light watering every day. Doing so will promote deep root growth that will result in healthier grass.

Mowing

Mowing can begin when the grass reaches 2-1/2 to 3 inches

Set you mower to a cutting height of 1-1/2 to 2 inches

A good rule to follow is to never remove more than 1/3 of the blade

Tips and Recommendations

Keep leaves, people, pets and toys off the lawn for the first 2-3 weeks

Grass should be fertilized at least twice a year in accordance with the fertilizer manufacturers guidelines.

Do not use crabgrass pre-emergent or weed control products within 6 weeks of seeding.

Yes, minor variations in grout color are normal and not considered a defect.

After grout is installed, you may notice normal color shading variations due to uneven drying and the fact that grout contains natural products that cannot be mixed with absolute consistency controlled during installation.

Grout is porous and, over time, it changes color due to items that come into contact with it: dirt, grease, cleaning products, and other items.

To minimize color variations:

Keep your grout clean.Don’t let liquids or other items sit on the grout for extended periods of time. All-purpose cleaners that are excellent for keeping grout and tile clean are available at most stores. Do not use abrasive or oily cleaners.

Consider sealing your grout. Consult a professional first. Sealing your grout can reduce color variations but may make the grout look darker. And your installer can make sure your grout has had its required cure time before a sealant is applied.

If you need help with your Alarm.com system, you should contact your low voltage/audio visual company for help. A list of current providers is available here: TBI Smart Home Solutions Providers.

The contact information is also part of your new home documentation.

If you are unable to contact your provider and need help, contact us.

Warranty requests should be submitted using the online form on the Toll Brothers Home Care site.

Only registered Toll Brothers homeowners can submit warranty service requests. To submit a request, you will need a Home Care account and you must be logged onto the site.

After logging in, click the SubmitaRequest button at the top or bottom of your screen, and fill out theform. For most issues, filling out the form should take less than 2 minutes.

If you make a request in person, over the phone, or using social media, we cannot guarantee that the request will be processed in a timely manner. Please use the online form.

Part of routine home care is periodically testing your ground fault circuit interrupter (GFCI) outlets. Unlike other outlets, GFCI outlets have moving parts that could wear out over time. Routine testing will make sure your GFCI outlets perform as intended. Here is what to do:

Find the TEST and RESET buttons. Look at the face of a GFCI outlet. There are two rectangular buttons in the center. One is labeled TEST and the other is labeled RESET.

Press the TEST button. You will hear a snap sound that trips the outlet and cuts off the power. You will notice the RESET button pop out.

Press the RESET button back in. Thiswill restore power to the outlet.

contact us

If you’re unable to test or reset, you should contact a professional for assistance. If you are within the warrantable period (1 year), .

If you need to turn off water to your toilet, here is what to do:

Locate the shut-off valve that is located behind your toilet. The valve will be connected to a hose or pipe coming out of the toilet tank and going into the wall or floor.

Turn the valve clockwise until it is tight. You should not need to use a wrench or other tool which can result in over-tightening the valve.

Tips and Recommendations

Create a visual reminder not to use the toilet by taping a sign to the toilet or placing tape across the seat.

Once the water is turned off, you probably have one flush left. If you find yourself in a situation where you need to flush the toilet and there isn’t enough water in the tank, you can pour a bucket of water in the basin.

Nail pops and blisters on interior walls and ceilings are not an uncommon occurrence in gypsum wallboard construction (drywall) and are usually associated with normal wood and material shrinkage.

To minimize the likelihood of nail pops, avoid excessive temperature and humidity changes in your home. If you are leaving your home for an extended period of time, adjust the thermostat to a setting no lower than 55 to 60 degreesFahrenheit in the winter and no more than 80 to 85 degreesFahrenheit in the summer.

Warranty Guidance

Standards of Performance

When you are moving into your new home, routine home care and maintenance may seem like a ways off, but there are a few things you should do early on to set yourself up for success in the long term. We spoke to some of our most experienced Customer Care team membershere are their suggestions:

Protect surfaces (such as entryways and doors) that could be damaged while moving in.

Know the location of utility shutoff valves and controls:

Main water shutoff

Electrical panels and sub panels

Main gas shutoff

Keep emergency contact information somewhere that it is quick and easy to access. For example, put the numbers into your phone and/or take a picture of the Emergency Contact List.

Have a basic plan of what to do if you need to shelter-in-place or evacuate, including an emergency kit containing essentials like water.

If you have a sump pump, know how the backup power source works.

Register your air conditioner. This can extend your warranty coverage beyond the initial period.

Register your kitchen and laundry appliances.

Put owner’s operations manuals in a safe place.

Put together a simple home maintenance kit.

Become familiar with routine home maintenance tasks. Make sure you have a backup filter for your air conditioner and/or furnace.

Thank you for your interest in the Toll Brothers Home Care Site.

Read this user agreement carefully. By signing up for an account or using this site, you agree to these terms.

If you have any questions about this agreement, you may contact us using the online form or by email at [email protected]. The user agreement was most recently updated on August 15, 2019.

User Agreement

By accessing or using this Toll Bros, Inc. (“Toll Bros.”) web site (the “Site”), you hereby accept and agree to comply with the terms and conditions set forth in this User Agreement. This User Agreement is a binding agreement between you and Toll Bros., and governs your access and use of the Site, which includes any text, graphics, user interfaces, visual interfaces, information, data, tools, products, services and other content (together, “Content”) and the design, structure, selection, coordination, expression and arrangement of the Content on or through the Site.

BY CONSENTING TO THIS AGREEMENT YOU ARE AGREEING THAT YOU HAVE READ, UNDERSTAND AND ACCEPT THE TERMS AND CONDITIONS CONTAINED HEREIN, WILL ABIDE BY THIS USER AGREEMENT AND ARE LEGALLY BOUND BY THIS USER AGREEMENT. YOU FURTHER ACKNOWLEDGE THAT TOLL BROS. MAY AMEND THIS USER AGREEMENT FROM TIME TO TIME WITHOUT NOTICE TO YOU AND THAT YOU WILL BE LEGALLY BOUND BY THE VERSION OF THIS USER AGREEMENT THAT IS IN EFFECT AT THE TIME THAT YOU USE THE SITE.

1. Right to use the Site. Toll Bros. grants you a limited right to use the Site in connection with the home purchased from Toll Bros. or its affiliates (the “Home”) and the Toll Brothers Limited Warranty (the “Warranty”) issued for such home, if applicable. Your right to use the Site is subject to your agreement to abide by this User Agreement in its entirety. At any time and for any reason, Toll Bros. may revoke your right to use all or any portion of the Site. You agree to not violate or attempt to violate the security of the Site.

2. Intellectual Property Rights. The Site is owned by Toll Bros., its affiliates, and/or third parties. The Site is protected by one or more copyrights, patents, database rights, trademarks, service marks, and/or other intellectual property and proprietary rights that are owned by Toll Bros., its affiliates, and/or third parties. You may not decompose, decompile, reverse engineer, disassemble or otherwise deconstruct all or any portion of the Site. You may not publish, broadcast, retransmit, reproduce, repackage, frame, commercially exploit, create any derivative of or otherwise redistribute all or any portion of the Site except as explicitly permitted in this User Agreement. You may not remove any copyright, trademark or other proprietary notice or legend contained on (or printed from) the Site.

3. Representations and Warranties. You represent and warrant that (a) you have full authority and all rights necessary to enter into and fully perform all of your obligations pursuant to this User Agreement; (b) you have not entered into, and you will not enter into, any agreement or perform any act which might contravene the purposes and/or effects of this User Agreement; (c) you will not delete any Content; and (d) you will comply with all applicable laws, rules, regulations in connection with your use of the Site and the Content.

4. Content. Toll Bros. makes reasonable efforts to provide accurate Content, but at times Toll Bros. may not promptly update or correct the Site even if Toll Bros. is aware that it is inaccurate, outdated or otherwise inappropriate. Toll Bros. may change all or any portion of the Site at any time without notice to you.

5. Your Account. Your account is for your personal, non-commercial use only. You must keep all Content and your password confidential. You may not disclose any Content to any third party. You are solely responsible for the confidentiality and security of your password. You accept full responsibility for any use of your password. You must notify Toll Bros. immediately of any actual or suspected loss, theft or unauthorized use of your password or any unauthorized use of your account. Toll Bros. is not obligated to inquire as to the authority or propriety of any use of or action taken under your password. Toll Bros. will not be responsible for any loss to you that arises from such use or action or from your failure to comply with these provisions.

6. Your Submissions. You represent, warrant, and covenant that all information and other materials you input, submit, upload, post, or otherwise transmit via the Site is correct and complete and that you will update such information and other materials as necessary to ensure that it is correct and complete. You are solely responsible for all information and other materials that you input, submit, upload, post, or otherwise transmit via the Site. You acknowledge that Toll Bros. does not actively monitor or “pre-screen” any such information or other materials, but that Toll Bros. has the right to remove any information or other materials at any time for any reason.

You agree not to use the Site to:

input, submit, upload, post, or otherwise transmit information or other material that is unlawful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially or ethnically objectionable;

impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

forge headers or otherwise manipulate identifiers in order to disguise the origin of any information or other materials you input, submit, upload, post, or otherwise transmit via the Site;

input, submit, upload, post, or otherwise transmit information or materials via the Site that you do not have a right to make available or that infringes or otherwise violates any intellectual property, privacy, or other rights of any party;

input, submit, upload, post, or otherwise transmit information or materials via the Site that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or

interfere with or disrupt the Site or servers or networks connected to the Site.

7. Functionality of the Site. Toll Bros. is not liable for any technological problems regarding the Site. All or any portion of the Site may not be available and may not function properly at any time. Toll Bros. makes reasonable efforts to avoid technological problems, but at any time the Site may have and may cause technological problems such as viruses and other damaging computer programming routines or engines. Toll Bros. makes reasonable efforts to ensure that the Site is secure but Toll Bros. does not guarantee the security of the Site. Toll Bros. is not liable for any damage or injury caused by the performance or failure of performance of all or any portion of the Site. Toll Bros. is not liable for any defects, delays or errors in or resulting from your use of the Site. Toll Bros. may monitor and record activity on the Site for any reason or for no reason.

8. Links to Other Web Sites. The Site may provide links to other web sites. Toll Bros. is not responsible for information on any third-party web site that is referred in, or accessible or connected by hyperlink to, the Site. If you access any third party web site through the Site or otherwise, you do so at your own risk. Links to or from the Site do not constitute third party endorsement of, sponsorship by or affiliation with Toll Bros. Toll Bros. has no control over such sites. You acknowledge and agree that Toll Bros. and its representatives are not responsible for the availability of such sites and is not responsible or liable for any content or other materials on or available from such sites.

9. Privacy Policy. Your use of the Site is subject to our Privacy Policy.

10. DISCLAIMERS. THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, TOLL BROS. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY AND PROPRIETARY RIGHTS. WITHOUT LIMITING OUR GENERAL DISCLAIMER, TOLL BROS. DOES NOT WARRANT THE AVAILABILITY, ACCURACY, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, SEQUENCING OR SPEED OF DELIVERY OF THE SITE OR ANY PART OF THE CONTENT.

11. LIMITATION OF LIABILITY. IN NO EVENT WILL TOLL BROS. OR ANY OF ITS AFFILIATES, AGENTS OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, ARISING OUT OF THIS USER AGREEMENT, THE SITE, OR THE INABILITY TO USE THE SITE, EVEN IF TOLL BROS. HAS BEEN ADVISED OF THE POSSIBILITY OF THE DAMAGES THAT YOU SUFFER OR IF ANY REMEDY YOU HAVE FAILS OF ITS ESSENTIAL PURPOSE. UNDER ALL CIRCUMSTANCES, THE MAXIMUM LIABILITY OF TOLL BROS., ITS AGENTS AND EMPLOYEES TO ANY USER OF THE SITE WITH RESPECT TO THE SITE IS $100. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ONE OR MORE OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU.

12. Indemnification. You are responsible for any liability to Toll Bros. that arises out of your breach of this User Agreement or your use of the Site. You agree to indemnify, defend and hold harmless Toll Bros. and its affiliates, agents, employees and third party sources from and against any and all suits, losses, claims, demands, liabilities, damages, costs and expenses (including reasonable attorneys' fees) that arise from or relate to your use of the Site, your breach of this User Agreement or any representation, warranty or covenant made by you in this User Agreement, your violation of any applicable law, statute, ordinance, regulation or of any third party's rights, or claims asserted by third parties which, if proven, would place you in breach of representations, warranties, covenants or other provisions contained in this User Agreement.

13. Governing Law. The law of the state where the Home is located shall govern this User Agreement.

14. Arbitration. You acknowledge and agree that any dispute between you and Toll Bros. regarding any and all claims, controversies, or disputes that you have against each other arising out of or related to your the use of this Site, the Home, your purchase of the Home, the Warranty, any repair or replacement performed or payment made pursuant to the Warranty, and any other agreements, communications, or dealings between you and Toll Bros. is subject to Mandatory Mediation and Mandatory, Binding Arbitration as more particularly described in such Warranty. If the preceding sentence is unenforceable, you and Toll Bros. agree to submit your claims to binding arbitration pursuant to the following provisions. Accordingly, you (on your own behalf and on behalf of all of your heirs, executors, administrators, successors, and assigns, and all residents of the Home, including minor children) and Toll Bros. (on its own behalf and on behalf of its parent company or their respective partners, subsidiaries and affiliates) agree that any and all claims, controversies, or disputes that you have against each other arising out of or related to your the use of this Site, the Home, your purchase of the Home, the Warranty, any repair or replacement performed or payment made pursuant to the Warranty, and any other agreements, communications, or dealings between you and Toll Bros. including, but not limited to, disputes concerning breach of contract, express or implied warranties, personal injuries and/or illness, representations or omissions by Toll Bros., on-site and off-site conditions, the purchase and sale of your Home, whether a claim is covered under the Warranty, whether a claim or issue should be submitted to arbitration, and all other tort and statutory causes of action shall be resolved by binding arbitration. Toll Bros. may, at its sole election, include its contractors, subcontractors, vendors, suppliers, product manufacturers, insurance carriers and design professionals as parties to the arbitration for purposes of pursuing claims for contribution, indemnity, or any other contractual or common law form of relief. The provisions of this Section 14 shall be governed by the Federal Arbitration Act, 9 U.S.C. 1, et seq. If a party must resort to litigation to enforce this agreement to arbitrate disputes, then the court will award such party its court costs and reasonable attorneys’ fees incurred to enforce this agreement to arbitrate.

For the purposes of this Section 14, “Toll Bros.” includes the entity that sold the Home to the original purchaser of the Home, Toll Brothers, Inc., Toll Bros., Inc., and their respective officers, directors, agents, employees, representatives, and parent, subsidiary, affiliate and successor entities.

Binding arbitration means that, instead of suing in court, the parties agree to resolve disputes only by arbitration. You and Toll Brothers are waiving the right to a proceeding in a court of law and the right to a trial by jury. The arbitrator’s decision is final and binding, and review of the arbitrator’s decision is limited.

Claims shall be submitted to the American Arbitration Association (“AAA”) (www.ADR.org) pursuant to its Expedited Procedures of the Commercial Arbitration Rules in effect on the date that the arbitration demand is filed. Arbitration shall be commenced by either party by filing a demand for arbitration with AAA and serving a copy of the demand on the other party. If there are no Commercial Arbitration Rules in effect on the date that the arbitration demand is filed, then the applicable and appropriate arbitration rules in effect at AAA on the date that the arbitration demand is filed shall govern. No AAA rule shall apply if it is inconsistent with the provisions of the Warranty. If AAA is unable or unwilling to administer the arbitration, the parties will agree to an alternative arbitrator or arbitration service or, if the parties cannot agree, have a court appoint an alternative arbitrator or arbitration service, whose experience is similar to that of a AAA arbitrator. For claims relating to Toll Bros.’ performance under the Warranty, the arbitrator shall consider only whether Toll Bros. is responsible for repairing an allegedly warranted item. In the event the arbitrator determines that Toll Bros. is obligated under the Warranty to remedy a deviation from the Standards of Performance, the arbitrator shall give Toll Bros. the option of satisfying an arbitration award either by making the required repair or making payment of a sum certain representing Toll Bros.’ cost of such repair. The arbitrator may award actual, reasonable shelter expenses during the term of the repair only if the arbitrator makes the specific finding that repair activity renders the Home uninhabitable while repairs are being performed.

Location of Arbitration: The arbitration hearing shall take place in the county in which the Home is located.

Filing Fees and Costs of Arbitration: The party who files the arbitration demand must pay the filing fee to initiate the arbitration, subject to a credit in the amount of half of the filing fee that will be charged to the other party as its share of the arbitration costs. You and Toll Bros. agree to share any additional arbitration fees (including but not limited to the fees of the arbitrator) equally. You and Toll Bros. shall bear your own costs and expenses, including attorneys’ fees, for any arbitration.

Power of Arbitrator: The arbitrator shall have the power to hear and dispose of motions, including motions to dismiss and motions for summary judgment, in the same manner as a trial court judge. The arbitrator shall have the power to summarily decide issues of fact or law, including the availability of remedies, even if the issue decided could dispose of an entire cause of action or defense.

No Representative, Collective, or Class Action Proceedings: Any arbitration that is brought may not allow for the consolidation of more than your claims. The arbitrator may not preside over any form of representative, collective or class action proceeding, all of which are hereby expressly waived and precluded.

15. Miscellaneous.Toll Bros. may amend this User Agreement at any time with or without notice to you. You will be bound by revised versions of this User Agreement that Toll Bros. posts on the Site. Modifications will be effective immediately upon posting unless Toll Bros. indicates otherwise. Your use of the Site indicates your full acceptance of this User Agreement in its then-current form each time you use the Site. Toll Bros. may assign this User Agreement in whole or in part at any time without your consent. You may not assign this User Agreement or delegate any of your obligations under this User Agreement. Any purported assignment of this User Agreement in violation of its terms is void. If any provision of this User Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible and the remaining provisions of this User Agreement shall remain in full force and effect. This User Agreement constitutes the entire understanding, and supersedes all other understandings, between you and Toll Bros. concerning the subject matter hereof. You hereby waive the right to bring any claim against Toll Bros. arising out of or in any way relating to the Site or the Content or this User Agreement more than one year after the date such claim arose.

16. ATTENTION.PLEASE NOTE THAT THIS USER AGREEMENT CONTAINS AN ARBITRATION AGREEMENT, WHICH IS SET FORTH IN SECTION 14 ABOVE. THE ABOVE DISCLOSURES SHOULD BE CAREFULLY READ, UNDERSTOOD AND ACCEPTED BY YOU BEFORE YOU USE THIS SITE, ACCESS THIS SITE, OR REQUEST AN ACCOUNT TO USE THE SITE. REQUESTING AN ACCOUNT OR REGISTERING FOR AN ACCOUNT IS THE EQUIVALENT OF YOU MANUALLY SIGNING THIS USER AGREEMENT.

This guide explains how to protect against problems associated with ice damming, which occurs when a ridge of ice develops on the roof and prevents melt from draining. This article applies to homeowners in regions that experience heavy snowfalls and other weather that is conducive to ice damming. It contains the following sections:

Causes of Ice Damming

Preventive Measures

Tips and Recommendations

Causes of Ice Damming

Ice damming happens when indoor heat warms parts of your roof surface and melts accumulated snow. As the snow melt runs down the roof, it re-freezes near the edge of the roof (which is still cold) creating an “ice dam.” This cycle of melting and re-freezing snow repeats itself, and the ice dam grows. Eventually, water can work its way under shingles and into your home leading to potential damage or intrusion.

Preventative Measures

Take steps throughout the fall and winter to protect yourself from ice damming.

Early fall.Locate and engage a roofing or snow removal contractor capable of providing rooftop snow removal or “roof raking” services. The contractor should be appropriate for this task, possessing adequate experience, insurance, personnel, and equipment. When talking to them, ask about alternate methods of protection such as heat tapes.

Late fall. After trees are fully defoliated, facilitate inspection and cleaning of all gutters, downspouts, and connections. Leaves, sticks and debris will restrict the flow of water and compound ice damming problems.

Snow events of 6 inches or less.Visually inspect all roof lines for excessive snow build-up, paying special attention to critical areas (such as sidewalls, lower areas of valleys, low pitched roofs, skylights, etc.) Snow build-up should be removed before it hardens, regardless of location on roof.

Snow events of 618 inches. A contractor should remove all snow build-up within 6 feet of all roof edges, around skylights, sidewalls, and other critical areas. Ventilation devices such as ridge vents should be cleared to mitigate excessive heat. Snow touching windows, window trim, or soffits should be removed immediately.

Snow events of 18” or more:. A contractor should remove all snow from rooftops if:

Roof raking has not caused snow on roof to start melting

Freezing conditions and/or additional snow are forecast

Tips and Recommendations

If you contract with someone to provide roof raking services, make sure they are up to the task and possess adequate experience, insurance, personnel, and equipment.

Salt or thawing chemicals should not be used on roofs or in gutters.

Do not use metal shovels or metal raking equipment on roofs as it could cause damage.

Snow removed from rooftops should be cleared from any basement window wells, hatchways, outside air conditioning units, heat pumps, etc.

Snow should also be cleared away to well below the bottom of windows, and away from siding, (especially on decks and patios).

Certain roof areas may be more prone to ice damming based on their configuration, or their orientation / exposure to the sun. These areas should be identified to most effectively manage the roof raking process.

Air balancing involves testing and adjusting your HVAC system to optimize distribution of air to each room of your home. Air balancing can improve air circulation in your home and the overall performance of your heating and air conditioning system. Balancing also helps even out temperature variations between rooms and is often necessary after you have moved into your new home and established your living routines.

Air balancing can be done by a licensed professional or on your own as part of your regular home care and maintenance, and may need to be revisited with a change of the seasons. This guide walks you through the process.

What You Need

Access to your registers. Make sure you can access your registers. You may need to move some furniture. If the registers are high on the wall or in the ceiling, you may need a step stool.

Thermometer. You’ll need to check the temperatures in each room. A portable thermometer should be sufficient. There are also many thermometer apps available.

Time. Air balancing requires periods of time for each adjustment, so be sure to allow yourself to dedicate some time to your balancing effort.

What to Do

Adjust your registers. Adjust all your registers by opening and closing the dampers (valve or plate that regulates how much air gets through), adjusting the air flow at each point.

If you are balancing your system for the first time, we suggest opening your registers all the way to start.

If you are fine tuning your system (using winter as an example), adjust the registers based on how the room feels. In rooms that are cold, open the supply registers all the way. In rooms that are too hot or where warm air is coming out in great force, close the supply registers partially (never all the way).

Turn your system on. Turn on your system and allow it to run during the balancing process. Set a temperature setting that will keep the system in either full heat or cooling mode whichever is appropriate for the season.

Wait.Give the system at least 1 hour to work.

Check room temperatures. Using thermometers in each zone or room, determine what adjustments need to be made to each register. Based on sun exposure, window coverings and overall orientation, it is normal to have a 3-5-degree variation between rooms.

Adjust registers and repeat. Based on your temperature readings or overall room comfort, adjust your registers open or closed and repeat your readings in an hour or so. Continue to adjust your registers in small increments until each room reaches your desired comfort level.

Tips and Recommendations

Supply duct dampers. If your supply ducts have a damper, they must be adjusted as well.

Clean filter. Make sure your filter is clean and serviceable. Dirty filters will cause improper system operation and make the balancing procedure ineffective.

Clear vents. Make sure that air can flow through your registers and vents, and move any furniture that could be restricting air flows.

Patience. When balancing the system, allow plenty of time to pass between adjustments.

Registers near thermostats. Registers close to a thermostat require special attention. If the register is putting out cold air directly on the thermostat, it will read the temperature as lower than it will feel in the rest of the room. The same is true when the heat is on. It will read a higher temperature with warm air blowing on it. To combat this, when the heat is on, close a register that is near the thermostat to lower the temperature near the thermostat and, in effect, increase the temperature in other rooms. When the air conditioning is on, close a register near the thermostat to raise the temperature near the thermostat and, in effect, lower the temperature in other rooms.

Air temperature vs. home temperature. While air temperature changes quickly, it can take some time to warm or cool your homethe temperatures of the floors, walls and your home’s contents change slowly, and those materials have a big impact on how the room feels. If your home has gotten uncomfortably hot or cold, give it a day or so for the temperature to stabilize before doing the balancing procedure.

Part of routine homeowner maintenance is lubricating windows. Windows need to be lubricated periodically to keep them in good working order. This guide walks you through the process.

What You Need

Something to clean the tracks with. Window manufacturers suggest a combination of a vacuum, a can of compressed air, and a damp cloth.

Dry silicone spray lubricant.

Cloth/rag(s). Have a handful of dry cloths available if you are lubricating more than one window.

Step stool. Depending on the height of your windows, you may need a step stool.

What to Do

Clean and remove debris.

Clean the window tracks, glides, and seals first. Use a vacuum, compressed air and/or a damp cloth to remove any dust, dirt or debris.

Apply lubricant.

Spray a silicone-based lubricant onto a dry cloth, and apply evenly along tracks, jamb liner, and weather stripping.

Open and close.

Move the window open and closed several times to distribute the lubricant evenly through the entire window assembly.

Wipe clean.

Remove excessive lubricant using a dry cloth.

Tips and Recommendations

Read and follow your manufacturer’s guidelines when lubricating your windows. There may be slight modifications to the procedures listed above from your specific window manufacturer.

Avoid using petroleum-based lubricants which can gum up the tracks. Read the label of the lubricant carefully.

Make window lubrication part of seasonal home care in the spring and fall. It’s much more pleasant to do when temperatures are mild!

Manufacturer’s Guidance

Andersen Windows

AMSCO Windows

MI Windows

Paramount/Cascade Windows

PGT Windows

Plygem Windows

Silverline Windows

United Windows

You should consult your manufacturer’s guidelines, but typically a dry-silicone lubricant spray is the best all-around product for lubricating your garage door and opener. The sprays are available at most hardware/home improvement stores.

Lubricating your garage door is part of routine home maintenance and is key to keeping your system in good operating condition. All moving parts should be inspected and lubricated every 3-6 months. As a rule of thumb, lubricate everything that moves:

Track

Hinges

Roller

Trolley

Chain Drive (if applicable)

Important: If you have a belt drive, never lubricate the belt. See manufacturer’s guidelines (below) for more information.

Manufacturer's Guidelines

Lift Master

Dalton

Cracks on gypsum board (drywall) walls and ceilings are associated with normal wood and material movement. This movement is caused by a number of factors such as shrinkage, foundation settling, and temperature/moisture variation. Cracks tend to be more prevalent during the home’s first year.

To minimize the likelihood of drywall cracks, avoid excessive temperature and humidity changes in your home. If you are leaving your home for an extended period of time, adjust the thermostat to a setting no lower than 55 to 60 degreesFahrenheit in the winter and no more than 80 to 85 degreesFahrenheit in the summer.

If you experience a drywall crack that exceeds the specifications in the Standards of Performance, yourNew Home Warranty covers a one-time repair during the first year. If possible, we recommend deferring the repair until your home has been through three seasons of temperature/climate changes.

Plantings and trees along the street fall outside the scope of your new home warranty. Depending on your community, the plantings and trees along the street can be the responsibility of the homeowner, the homeowner’s association, or the municipality. Refer to your Codes, Covenants, and Restrictions (CCRs) for specific responsibilities.

Even when properly installed, ceiling fans can have a slight wobble, especially at their highest setting. This is due to the difficulty of maintaining a perfectly balanced system during normal, everyday operation. Dust accumulation, small changes in blade alignment, and loosening of screws all impact system balance, and the impact of a small imbalance becomes more pronounced at high speeds.

If your ceiling fan wobble seems excessive, it may require professional help. If you are within the warrantable period (1 year), contact us.

Minor cracks in concrete flatwork (i.e., driveways and walkways) are expected and considered normal. The inherent characteristics of concrete make cracks impossible to prevent. This happens for a number of reasons, including:

Concrete shrinks as it dries, causing shrinkage that shows up as cracks

Temperature changes cause expansion and contraction, that shows up as cracks

Moisture under concrete can cause it to lift or sink, which causes cracks

If you are considering sealing or repairing a concrete crack, you should consult a professional to make sure the treatment is done correctly.

Maintenance of concrete joints and cracks varies depending on region and climate. In some regions, it may be advisable to apply a sealant. When joints are left unsealed, moisture may migrate into the joint, which could damage the underlying concrete.

If you are considering sealing a concrete joint crack, you should consult a professional to make sure the treatment is done correctly.

If a roof tile has cracked or broken, it should be replaced.

You should always consult a professional to do the work. The professional will make sure the work is done correctly on the broken tile, and take care of any work needed to the surrounding tiles and the roofing membrane underneath.

Roof louvers and vents allow proper air circulation in the attic. During severe weather, wind-driven rain or blowing snow may enter the attic through these openings. This is a known characteristic of roof vents and not considered a defect.

If moisture enters your home through a roof vent, it may show up as a spot on the ceiling. Monitor the spot during normal rainfalls/precipitation events to confirm that there is not a leak. If you suspect the spot is more than normal moisture from the vents and there may be a leak, contact us.

Natural stone countertops may have irregular markings, lines, or veins that appear to be cracks but are not. Also referred to as "fissures," these markings are a normal occurrence and an inherent characteristic of the stone.

Most attics are not designed for storage. Attic access is provided to allow maintenance of equipment that is installed in the attic space.

Storing items inside the attic could result in damage to the ceiling below and may damage your personal belongings in storage from exposure to extreme temperature changes.

Your contact for a warranty emergency depends on the situation:

Electrical Emergencies

Call the electrician listed in your emergency phone list or the electric utility company. The electrician’s 24-hour emergency service number should also be located inside the circuit breaker panel.

Water and Plumbing Emergencies

Call the plumber listed on your emergency phone list. The 24-hour emergency number for the plumber who installed the plumbing in your home should also be affixed to the hot water heater

Heating and Cooling Emergencies

Call the HVAC contractor listed on the emergency phone list. The 24-hour emergency service number should also be located on the heating or cooling unit(s) and/or the circuit breaker panel.

There are several reasons why a window might stick or become difficult to open. Here are some things to know and try if it takes both hands or excessive force to open your window(s).

Routine maintenance and lubrication. Many windows can be unstuck by cleaning out and lubricating the tracks. To clean the tracks, use a vacuum and/or a can of compressed air. Lubrication should be performed regularly and in accordance with your manufacturer’s recommendations.

Window weight. Some windows used in new construction are heavier than older windows. The heavier windows may need more effort than you expect to operate.

Window size and shape. If you have tall, narrow windows, you may need to change your window-opening technique. We recommend the following approach:

Place one hand at comfortable shoulder level and place your second hand at a higher level.

When opening the window, use the second, higher hand to gently apply force and guide the window when the window slides.

If you feel your window still requires excessive force after following the steps above, you will most likely need to get additional help. If you are within the warrantable period (1 year), contact us.

Use of harsh chemicals or salt on driveways or walkways is not recommended. Doing so can cause chipping/pitting and may damage the surface. Take special care with new concrete and asphalt, which are especially susceptible to damage from salts and chemicals (as are new plantings and landscaping).

There are “Ice-Melt” products available that can be less damaging to concrete and asphalt surfaces. Read the labels carefully if you are considering using them.

No. Driveways and walkways are not a structural component of the home. They are covered by the 1-year “materials and workmanship” portion of the warranty.

Yes, you should always remove snow and ice from concrete surfaces.

Snow and ice can create safety hazards and can contribute to concrete chipping (or spalling/scaling). When snow and ice melts, it is absorbed by the concrete. Repeated water absorption, combined with temperature changes, causes the concrete to deteriorate and chip.

No, you should not walk on concrete roof tiles. Concrete roof tiles are very durable against the elements, but they are not designed to be walked on. Walking on concrete roof tiles can be slippery and dangerous and the tiles are almost certain to break if you walk on them.

If you need a close-up view of something on your roof, use a set of binoculars or aerial photography. If you need to clean or inspect your roof tiles, contact a roofing professional.

During cold spells, it is not uncommon for ice to build up in gutters and downspouts, but with proper maintenance, you can limit the severity. Excessive ice buildup can lead to leaks caused by ice damming, which is not warrantable.

To prevent ice accumulation, keep guttersand downspouts clean and unobstructed by tree limbs, leaves, balls, trash, etc.If you encounter ice damming, consult a professional for help.

More information is available here: Preventive Maintenance Plan for Ice Damming.

Under certain conditions, ice and snow may accumulate on your roof. If you notice ice and/or snow forming on your roof, you should monitor it closely and, possibly, consult a professional for help. Ice and snow can cause problems if left unattended.

One condition to watch for is called “ice damming.” Ice damming happens when indoor heat warms parts of the roof surface and melts accumulated snow. As snow melt runs down the roof, it re-freezes near the cool edge of the roof creating an “ice dam.” The cycle of melting and re-freezing snow repeats itself, and the ice dam grows.

Ice dams can cause significant damage if water works its way under shingles and into your home. Your roof is constructed to meet or exceed industry codes. Your New Home Warranty does not provide any coverage against ice dams or for any damage associated with ice dams.

If you live in an area that is prone to ice damming, you should have a preventative plan in place to help avoid problems associated with ice damming. More information is here: Preventive Maintenance Plan for Ice Damming.

Here are the most common reasons your dishes may not be getting dry:

Type of dishes. Some materials dry better than others. Water and moisture tends to stay on items made of plastic.

Dishwasher settings. Check the cycle settings of your dishwasher and select "Heated Dry." This setting will consume more energy, but it typically improves drying performance.

Rinse aid. A rinse aid is a liquid you can add to your wash cycle that helps the water roll off of your dishes. If your dishwasher is low on rinse aid, it could lead to excess water spots and accumulation. Your dishwasher should have a rinse aid dispenser near the detergent receptacle where you can refill the rinse aid. The refill should last 1-2 months.

Door closed. Keeping the dishwasher closed after the cycle is done can cause water to accumulate on the dishes. Try opening the door, which can help the drying process by allowing water droplets to escape and evaporate.

Your manufacturer’s guidelines (below) may contain additional troubleshooting steps. If you’ve tried these steps and your dishes are still not getting dry, consult a professional. Warranty coverage for dishwashers is provided by the manufacturer. If you are within the manufacturer's warranty period, contact them directly for assistance.

Manufacturer Guidelines

Jenn Air

Whirlpool

Kitchen Aid

Subzero/Wolf

General Electric

Your crawl space liner is designed to prevent moisture from coming into your crawl space. It is not abnormal to see water droplets or moisture on the underside of the sheeting and soil underneath. It is simply a sign that the liner is doing its job.

Most crawl spaces are not designed for storage. Crawl space access is provided to allow maintenance of equipment that runs through the area.

Storing items inside the crawl space could damage the crawl space sheeting/vapor barrier and lead to problems with water intrusion.

The plastic liner (or sheeting) in your crawl space means you live in an area where you need a vapor diffusion barrier. The plastic liner helps prevent moisture and condensation from collecting on your walls, pipes, and insulation.

If you need to access the crawl space, take special care not to displace or damage the liner as this could lead to problems associated with water intrusion.

If your crawl space smells musty, it could be a sign there is excess moisture in the crawl space.

Check the area around the perimeter of your home to make sure your vents and louvers are clear and free of blockages. Look for potential sources of water such as defective sprinkler heads or leaky hoses.

If you cannot correct the musty smell with the steps above, you should consult a professional. If you are within the warrantable period (1 year), contact us.

If you need help with your Control4 system, you should contact your low voltage/audio visual company for help. A list of current providers is available here: TBI Smart Home Solutions Providers.

The contact information is also part of your new home documentation.

If you are unable to contact your provider and need help, contact us.

While a leaking roof is an extremely frustrating experience, it sometimes happens. A few simple steps can help minimize the inconvenience:

Contain/catch the water. Use trash cans, buckets, and/or other containers. If needed, be creative: a kiddie pool can be a great water collector if circumstances dictate. Depending on the extent of the leak, you may need to empty the container periodically.

Protect nearby furniture, electronics, and valuables. Movethem away from the water and/or cover them with plastic sheeting. If you are unable to move your items, try to elevate them above the wet floor using blocks or shims.

Arrange for repairs. Repair service can be provided after the rain/storm has stopped and the roof is safe for people to access it. When there is an active rainstorm, it is not possible to conduct repairs. If your roof is covered by warranty, submit a request online. If your repair is outside the scope of the warranty, contact a qualified service representative.

Home insurance claim. If the leaky roof has caused damage to your personal property, consider contacting your home insurance provider.

If you smell gas, know the source, and can safely shut it off, do so.

If you do not know the source of a gas leak or cannot safely shut it off, take steps to leave the home safely:

Do not operate any switches or electronics

If convenient, open a window or door to ventilate the house

Evacuate all occupants and pets

Depending on severity, call the gas company or 911, and let your neighbors know

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