AAA The Auto Club Group Employee Reviews

I been with the Auto Club Group for almost 18 years. I stated as a tow truck driver in ERS and worked my way up to my current position. ACG by far has been the best job I've ever had. Employees input matters. The leadership at the top is great.

A lack of vital staffing and upper-level management hide behind the front line, which is forced to defend its decisions.

It could be better. I really hope that they stop trying to show the credit card down people's throats

Well, was great for a lot of years. There was a change when the new management team arrived.

Great place to work good benefits

Their vision and path to goals are always laid out. The leadership listen to challenges we face in the field.

I like my manager dedication to making sure that everything is running smoothly and that we are all cared for

They my managers and supervisor is great to work for

The leadership team is dedicated to helping you grow and exceeded.

Cohesiveness and rapport with everyone

Training their team members instead of letting current workers train them incorrectly.

Actually show up in a branch and sit down with the customers. Experience the day as a common employee. The inefficiencies and inferior tools will be extremely obvious.

The executive team makes decisions, without looking over what is going on in the area. The managers are very weak and lie to agents to to see them make sales at any cost.

Being honest and treating people with respect

Review from Customer Support Dept

Communication and not passing the buck and don't expect employees to be on time if they're not

Review from Customer Support Dept

Pay is good compared to other remote jobs

The 401K Match and annual incentive bonus.

Insurance and 401k is great!

They pay well all things considered. The insurance is quite high though.

The insurance benefits are really good. There is potential to make a lot of extra money if you are meeting your goals.

The insurance has a high deductible. Rigidity in requesting any time off. Poor communication.

For such a large company and a large number of employees, the benefits could have been much better, including the health coverage.

The company/management sets unrealistic expections for its employees and takes no accountability for anything...particularly for any of their behaviors that directly affects our performance and mentalh health.

Review from Customer Support Dept

Over worked and under paid.

The base pay is $25,000 per year for a sales agent. Worse than at Walmart

We work together, we shall our ideas

I have wonderful co-workers. All of them are amazing

Love my team it's like a family

We work together to accomplish our goals.

We care about each other and want what's best for their future

They need to learn how to deal with conflict

Engage in making the change not just complain. Invest in the quality of your work and make integrity a priority. Realize that your negativity impacts others and brings down the morale. Just "paying" people to go away impacts the business and ultimately our positions.

Review from Customer Support Dept

Management needs to care about something besides themselves.

Co-workers are a reflection of the stress they feel from the management style in place.

Several managers attempt to make it bearable.

It's at home work environment

I think our manager is top notch.

It's positive and negative communication is a lot of times negative but the reviews are often positive so it's mixed

Review from Customer Support Dept

Probably the ability to work from home and the pay rate. Very competitive pay and benefits.

The company still has the old mentality, they need to think about more work life balance for the employee.

They need to do a better job vetting front line managers. Mine is horrible and I've met others that were as well. They have a tendency to hire/promote buddies and friends, not who's the most qualified for the actual job.

Management needs to be replaced. The CEO needs to leave. Those with morals, values, and ethics need to replace them all.

Review from Customer Support Dept

Need to hire ethical and hard working Managers. Increase the base pay for starting agents to $50,000 for the amount of time they work. Change the compensation structure

Adapt to the times and actually care about training

It was very straightforward. I just wished that I was told I wouldn't be a month without compensation

The most part I enjoyed was learning about the company and talking about my experiences

Questions are good & up to date

The interview process was quick & straight forward.

They were responsive to questions.

Actually make compettive offers to candidates

Dont lie and bulk up numbers.

Focus on the canidate and not the question

The best part about the job is leaving at the end of the day and not working on the weekends.

Actually knowing that it is the end of the day, and that I get to go home.

Review from Customer Support Dept

Customers love when we show up and help them with whatever issues they are having

When people are friendly on the road

The ability to help people with their cars

Review from Customer Support Dept

Lack of communication in addressing issues.

A shakeup at the top and seeing why there is such a high turnover rate .

Promote from within. Train more, listen more

The negativitiy is overwhelming. The bullies run the show, management and hr cowers, and everyone else tries to stay out of the way. If you try to address a situation it gets glossed over. I feel sorry for our customers they are paying the price financially for this lack of integrity.

Review from Customer Support Dept

Bring in some competent leadership, LISTEN to your employees. Stop offshoring important tech departments because that has been a complete failure

Management being held responsible for their actions

Review from Customer Support Dept