AAA The Auto Club Group Leadership Employee Reviews
What do you like best about the leadership team?
Their vision and path to goals are always laid out. The leadership listen to challenges we face in the field.
I like my manager dedication to making sure that everything is running smoothly and that we are all cared for
They my managers and supervisor is great to work for
The leadership team is dedicated to helping you grow and exceeded.
Cohesiveness and rapport with everyone
Down to earth - easy to approach and communicate with. A great atmosphere to work in and everyone tries to help, along with helping employees move up if they choose to.
Communication and LISTENING skills
Review from Customer Support Dept
What does the leadership team need to get better at?
Training their team members instead of letting current workers train them incorrectly.
Actually show up in a branch and sit down with the customers. Experience the day as a common employee. The inefficiencies and inferior tools will be extremely obvious.
The executive team makes decisions, without looking over what is going on in the area. The managers are very weak and lie to agents to to see them make sales at any cost.
Being honest and treating people with respect
Review from Customer Support Dept
Communication and not passing the buck and don't expect employees to be on time if they're not
Review from Customer Support Dept
Listening, seeing the big pictire, telling thr truth.
Live the values you claim to follow. Listen to employees and give them the room and the trust to do their jobs.
To much change at once. Nothing works right
Positive encouragement, understanding employees needs, not putting all piase and focus on tenured agents and leaving new agents to grasp at straws.
listening and not assuming the are right all the time. The new system they rolled out is terrible and had they involved the users in the development, it might not be the disaster it was was first rolled out
Communication can be better and a better effort as team players
Communication, listening, having a clue
Communication. This problem is getting worse, there are inexperienced people getting promoted. Plus if you are not best friends or spend your weekends with upper management you are going nowhere
Managers are remarkable. Executive "leadership" doesn't exist. They make hundreds of thousands and literally nothing would change if they were gone.
Invest in your people and the processes.
Review from Customer Support Dept
