AAA The Auto Club Group Employee Reviews
Out of 198 AAA The Auto Club Group employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping AAA The Auto Club Group improve their work culture.
What does the leadership team need to get better at?
Training their team members instead of letting current workers train them incorrectly.
Actually show up in a branch and sit down with the customers. Experience the day as a common employee. The inefficiencies and inferior tools will be extremely obvious.
The executive team makes decisions, without looking over what is going on in the area. The managers are very weak and lie to agents to to see them make sales at any cost.
Being honest and treating people with respect
Review from Customer Support Dept
Communication and not passing the buck and don't expect employees to be on time if they're not
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The insurance has a high deductible. Rigidity in requesting any time off. Poor communication.
For such a large company and a large number of employees, the benefits could have been much better, including the health coverage.
The company/management sets unrealistic expections for its employees and takes no accountability for anything...particularly for any of their behaviors that directly affects our performance and mentalh health.
Review from Customer Support Dept
Over worked and under paid.
The base pay is $25,000 per year for a sales agent. Worse than at Walmart
What do your coworkers need to improve and how could you work together better?
Co-workers are a reflection of the stress they feel from the management style in place.
They need to learn how to deal with conflict
Management needs to care about something besides themselves.
Engage in making the change not just complain. Invest in the quality of your work and make integrity a priority. Realize that your negativity impacts others and brings down the morale. Just "paying" people to go away impacts the business and ultimately our positions.
Review from Customer Support Dept
What needs to change to make the company culture better?
The company still has the old mentality, they need to think about more work life balance for the employee.
Adapt to the times and actually care about training
They need to do a better job vetting front line managers. Mine is horrible and I've met others that were as well. They have a tendency to hire/promote buddies and friends, not who's the most qualified for the actual job.
Management needs to be replaced. The CEO needs to leave. Those with morals, values, and ethics need to replace them all.
Review from Customer Support Dept
Need to hire ethical and hard working Managers. Increase the base pay for starting agents to $50,000 for the amount of time they work. Change the compensation structure
What would you improve about your company's interview process?
Actually make compettive offers to candidates
Dont lie and bulk up numbers.
Focus on the canidate and not the question
What's going wrong and how can it be improved?
Lack of communication in addressing issues.
A shakeup at the top and seeing why there is such a high turnover rate .
Bring in some competent leadership, LISTEN to your employees. Stop offshoring important tech departments because that has been a complete failure
Promote from within. Train more, listen more
The negativitiy is overwhelming. The bullies run the show, management and hr cowers, and everyone else tries to stay out of the way. If you try to address a situation it gets glossed over. I feel sorry for our customers they are paying the price financially for this lack of integrity.
Review from Customer Support Dept
What would you most like to see improved at your company?
Management being held responsible for their actions
Review from Customer Support Dept