10
NPS
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Accela
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About Accela's Brand
Brand at a Glance
72%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Accela NPS
Accela's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Accela's customers would recommend using the product based on a scale of -100 to 100.
Accela Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Accela NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Apr 2021 33 | Apr 2021 | 33 |
Sep 2021 50 | Sep 2021 | 50 |
May 2022 60 | May 2022 | 60 |
Jul 2022 49 | Jul 2022 | 49 |
Dec 2022 29 | Dec 2022 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Oct 2023 22 | Oct 2023 | 22 |
Oct 2026 10 | Oct 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Accela NPS by Gender
Accela's NPS was rated -100 by Male customers on Comparably.
Male
-100
Accela's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Accela's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Accela NPS by Ethnicity
Accela's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Accela NPS by Usage
Accela's NPS was rated -34 points by customers who have used Accela's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Accela Customer Reviews
Out of the 2 Accela customer reviews 1 was positive and 1 was constructive. Accela customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Accela Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Accela users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Accela Customer Loyalty Score by Gender
Accela's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Accela Customer Loyalty Score by Ethnicity
Accela's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Accela.
55
out of 100
Caucasian
Accela Customer Loyalty Score by Usage
Accela's Customer Loyalty score was rated 70% by customers who have used Accela's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Accela Customer Loyalty Score by Industry
Accela's Customer Loyalty score was rated 55% by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Accela Product Quality
3.2/5
Accela has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Accela Product Information
Accela’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Accela's product the highest.
- Website
- http://www.accela.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Government & Legal
SaaS
Quick Insights into Accela Product Quality
Accela's Product Quality score was rated highest by customers who have used Accela's products/services for 5 to 10 Years.
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Ranked Accela Product Quality the Highest
Accela Product Quality Score by Gender
Accela's Product Quality score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Accela.
Male
1.8/5
Female
N/A
Accela Product Quality Score by Ethnicity
Accela's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Accela.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Accela Product Quality Score by Usage
Accela's Product Quality score was rated 3 stars by customers who have used Accela's products/services for 5 to 10 Years.
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Accela Product Quality Score by Industry
Accela's Product Quality score was rated 2.6 stars by Government and Public Policy industry customers.
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Accela Pricing
Accela ROI & Value For Money
3.2/5
Accela has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Accela Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry.
Quick Insights into Accela ROI
Accela's ROI score was rated highest by customers who have used Accela's products/services for 5 to 10 Years.
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Ranked Accela ROI the Highest
Accela ROI Score by Gender
Accela's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Accela ROI Score by Ethnicity
Accela's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Accela.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Accela ROI Score by Usage
Accela's ROI score was rated 3 stars by customers who have used Accela's products/services for 5 to 10 Years.
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Accela ROI Score by Industry
Accela's ROI score was rated 2.4 stars by Government and Public Policy industry customers.
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Accela Customer Satisfaction (CSAT)
Accela Customer Satisfaction (CSAT) Score
50 / 100
Accela has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Accela Customer Satisfaction
Accela's Customer Satisfaction score was rated highest by customers who have used Accela's products/services for 5 to 10 Years.
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Ranked Accela Customer Satisfaction the Highest
Accela Customer Satisfaction Score by Gender
Accela's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Accela.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 100% | |
Very Dissatisfied | 0% |
Accela Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Accela's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Accela.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
Accela Customer Satisfaction Score by Usage
Accela's Customer Satisfaction score was rated 33 points by customers who have used Accela's products/services for 5 to 10 Years.
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Accela Customer Satisfaction Score by Industry
Accela's Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Accela Customer Satisfaction Score by Industry",
"text": "Accela's Customer Satisfaction score was rated 0 points by Government and Public Policy industry customers.",
"bars": [
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Accela's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Accela Customer Service
2.7/5
Accela has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Accela's Customer Service
Address
2633 Camino Ramon, San Ramon, CA 94583
Website
http://www.accela.com/
Phone Number
925-659-3200
Accela's Social Links
Quick Insights into Accela Customer Service
Accela's Customer Service score was rated highest by customers who have used Accela's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Accela's Customer Service score.
Ranked Accela Customer Service the Highest
Accela Customer Service Score by Gender
Accela's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Accela.
Male
1.5/5
Female
N/A
Accela Customer Service Score by Ethnicity
Accela's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Accela.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Accela Customer Service Score by Usage
Accela's Customer Service score was rated 2 stars by customers who have used Accela's products/services for 5 to 10 Years.
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Accela Customer Service Score by Industry
Accela's Customer Service score was rated 2 stars by Government and Public Policy industry customers.
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Accela as an Employer
2.5/5
Accela has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Accela scored a 10 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Accela would recommend the brand to a friend. ENPS measures how likely Accela employees would recommend working at Accela to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 7% | Promoters |
|---|---|
| 14% | Passive |
| 79% | Detractors |
