-75
NPS
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Acceptance Insurance
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About Acceptance Insurance's Brand
Acceptance is both an omnichannel insurance agency (buy coverage online, on the phone, and in our stores) and insurance carrier operating in 13 states across more than 300 retail locations. We are a team of more than 1,300 people focused on developing long-term relationships with historically underserved customers, including anyone who needs flexible payment schedules or has a few bumps on their record.) We’ve got the support systems of a major insurance company, but we work hard to be a part of and make a difference in our communities. From the technology that powers our claims department to the culture in our offices, we have one mission: passionately helping hard-working people deal with life’s uncertainty.
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Acceptance Insurance NPS
Acceptance Insurance's Net Promoter Score (NPS) is a -75 with 12% Promoters, 1% Passives, and 87% Detractors. Net Promoter Score tracks whether Acceptance Insurance's customers would recommend using the product based on a scale of -100 to 100.
Acceptance Insurance Overall NPS
| 12% | Promoters |
|---|---|
| 1% | Passives |
| 87% | Detractors |
Acceptance Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -77 | Feb 2024 | -77 |
Apr 2024 -77 | Apr 2024 | -77 |
May 2024 -77 | May 2024 | -77 |
Jun 2024 -79 | Jun 2024 | -79 |
Jul 2024 -79 | Jul 2024 | -79 |
Aug 2024 -79 | Aug 2024 | -79 |
Sep 2024 -79 | Sep 2024 | -79 |
Oct 2024 -77 | Oct 2024 | -77 |
Nov 2024 -77 | Nov 2024 | -77 |
Feb 2025 -77 | Feb 2025 | -77 |
Dec 2025 -75 | Dec 2025 | -75 |
Mar 2026 -75 | Mar 2026 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acceptance Insurance NPS by Gender
Male customers rated Acceptance Insurance's NPS 24 points higher than Female customers.
Male
-70
Acceptance Insurance's NPS was rated -70 by Male customers on Comparably.
15%
Promoters
0%
Passives
85%
Detractors
Female
-94
Acceptance Insurance's NPS was rated -94 by Female customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Acceptance Insurance NPS by Ethnicity
Acceptance Insurance's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -70 | African American/Black | -70 |
Other -100 | Other | -100 |
Acceptance Insurance NPS by Age
Acceptance Insurance's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Acceptance Insurance NPS by Usage
Acceptance Insurance's NPS was rated the highest by customers who have used Acceptance Insurance's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -74 | Less than 1 Year | -74 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Acceptance Insurance Customer Reviews
Out of the 15 Acceptance Insurance customer reviews 1 was positive and 14 were constructive. Acceptance Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Acceptance Insurance Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Acceptance Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acceptance Insurance Customer Loyalty Score by Gender
Male customers rated Acceptance Insurance's Customer Loyalty score 13% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Acceptance Insurance.
Male
79%
Yes
Female
66%
Yes
Acceptance Insurance Customer Loyalty Score by Ethnicity
Acceptance Insurance's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acceptance Insurance.
63
out of 100
Caucasian
78
out of 100
African American/Black
75
out of 100
Other
Acceptance Insurance Customer Loyalty Score by Age
Acceptance Insurance's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Acceptance Insurance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 64% | 26-30 | 64% |
31-35 87% | 31-35 | 87% |
36-40 63% | 36-40 | 63% |
41-45 78% | 41-45 | 78% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
61-65 28% | 61-65 | 28% |
Acceptance Insurance Customer Loyalty Score by Usage
Acceptance Insurance's Customer Loyalty score was rated the highest by customers who have used Acceptance Insurance's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Acceptance Insurance Customer Loyalty Score by Industry
Acceptance Insurance's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Acceptance Insurance Product Quality
1.5/5
Acceptance Insurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acceptance Insurance's overall Product Quality score rated by its users and customers.
Acceptance Insurance Product Information
Acceptance Insurance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Acceptance Insurance's product the highest. Reviewers from the Tech industry rated Acceptance Insurance the lowest at 1.5.
- Website
- http://www.acceptance.com/
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into Acceptance Insurance Product Quality
Acceptance Insurance's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Acceptance Insurance's Product Quality.
Ranked Acceptance Insurance Product Quality the Highest
Ranked Acceptance Insurance Product Quality the Lowest
Acceptance Insurance Product Quality Score by Gender
Acceptance Insurance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Acceptance Insurance.
Male
1.5/5
Female
1.5/5
Acceptance Insurance Product Quality Score by Ethnicity
Acceptance Insurance's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Acceptance Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Acceptance Insurance Product Quality Score by Age
Acceptance Insurance's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Acceptance Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Acceptance Insurance Product Quality Score by Usage
Acceptance Insurance's Product Quality score was rated 1.5 stars by customers who have used Acceptance Insurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Acceptance Insurance Product Quality Score by Industry
Acceptance Insurance's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Acceptance Insurance Pricing
Acceptance Insurance ROI & Value For Money
1.5/5
Acceptance Insurance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acceptance Insurance's overall ROI score rated by its users and customers.
Acceptance Insurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Construction industry think that they had the lowest ROI from Acceptance Insurance.
Quick Insights into Acceptance Insurance ROI
Acceptance Insurance's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Tech industry.
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Ranked Acceptance Insurance ROI the Highest
Ranked Acceptance Insurance ROI the Lowest
Acceptance Insurance ROI Score by Gender
Acceptance Insurance's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Acceptance Insurance.
Male
1.5/5
Female
1.5/5
Acceptance Insurance ROI Score by Ethnicity
Acceptance Insurance's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Acceptance Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Acceptance Insurance ROI Score by Age
Acceptance Insurance's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Acceptance Insurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Acceptance Insurance ROI Score by Usage
Acceptance Insurance's ROI score was rated 1.5 stars by customers who have used Acceptance Insurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Acceptance Insurance ROI Score by Industry
Acceptance Insurance's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Acceptance Insurance Customer Satisfaction (CSAT)
Acceptance Insurance Customer Satisfaction (CSAT) Score
13 / 100
Acceptance Insurance has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
2%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acceptance Insurance Customer Satisfaction
Acceptance Insurance's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used Acceptance Insurance's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Acceptance Insurance's Customer Satisfaction.
Ranked Acceptance Insurance Customer Satisfaction the Highest
Ranked Acceptance Insurance Customer Satisfaction the Lowest
Acceptance Insurance Customer Satisfaction Score by Gender
Male customers rated Acceptance Insurance's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Acceptance Insurance.
13 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 79% |
6 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 3% | |
Very Dissatisfied | 89% |
Acceptance Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Acceptance Insurance's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acceptance Insurance.
4 / 100
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
4%
Very Dissatisfied
89%
CSAT according to African American/Black
Acceptance Insurance's Customer Satisfaction (CSAT) score was rated 16% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acceptance Insurance.
16 / 100
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
74%
CSAT according to Other
Acceptance Insurance's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acceptance Insurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Acceptance Insurance Customer Satisfaction Score by Age
Acceptance Insurance's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Acceptance Insurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 11% | |||||||||||||||
| 26-30 | 0% | |||||||||||||||
| 31-35 | 14% | |||||||||||||||
| 36-40 | 10% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% |
Acceptance Insurance Customer Satisfaction Score by Usage
Acceptance Insurance's Customer Satisfaction score was rated the highest by customers who have used Acceptance Insurance's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Acceptance Insurance Customer Satisfaction Score by Industry
Acceptance Insurance's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Acceptance Insurance Customer Satisfaction Score by Industry",
"text": "Acceptance Insurance's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Non-Profit industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Acceptance Insurance's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Acceptance Insurance's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Acceptance Insurance's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Acceptance Insurance's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Acceptance Insurance's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Acceptance Insurance's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Acceptance Insurance's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Acceptance Insurance's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Acceptance Insurance Customer Service
1.5/5
Acceptance Insurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Acceptance Insurance's overall Customer Service score rated by its users and customers.
About Acceptance Insurance's Customer Service
Address
3813 Green Hills Village Drive, Nashville, TN 37215
Website
http://www.acceptance.com/
Phone Number
615-844-2800
Acceptance Insurance's Social Links
Quick Insights into Acceptance Insurance Customer Service
Acceptance Insurance's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Acceptance Insurance's Customer Service score.
Ranked Acceptance Insurance Customer Service the Highest
Ranked Acceptance Insurance Customer Service the Lowest
Acceptance Insurance Customer Service Score by Gender
Male customers rated Acceptance Insurance's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acceptance Insurance.
Male
1.6/5
Female
1.5/5
Acceptance Insurance Customer Service Score by Ethnicity
Acceptance Insurance's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Acceptance Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Acceptance Insurance Customer Service Score by Age
Acceptance Insurance's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Acceptance Insurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Acceptance Insurance Customer Service Score by Usage
Acceptance Insurance's Customer Service score was rated 1.5 stars by customers who have used Acceptance Insurance's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Acceptance Insurance Customer Service Score by Industry
Acceptance Insurance's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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Acceptance Insurance as an Employer
3.3/5
Acceptance Insurance has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Acceptance Insurance scored a -75 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Acceptance Insurance would recommend the brand to a friend. ENPS measures how likely Acceptance Insurance employees would recommend working at Acceptance Insurance to a friend.
Net Promoter Score
-75
NPS Score
| 12% | Promoters |
|---|---|
| 1% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
