31
eNPS Score
Q&A With Ackerman Security Systems Employees
Ackerman Security Systems employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Ackerman Security Systems
Customer Care; called five times and was on hold in excess of 45 minutes before hanging up. Sent emails, SMS, put my number in for a call back they never reached out to me.
Ive been trying to cancel since December of 2021. I have yet to receive a call back or the paperwork that was to be emailed to me.
Love the environment, everyone is friendly.
They are great! When ever you need assistance they are there immediately to help.
Review from Customer Support Dept
Willing to answer all of your questions
Q&A With Ackerman Security Systems Employees
IDX: 0 TOT: 35
In your opinion, what are the most common interview questions that Ackerman Security Systems asks?
Top Employee Response
Describe a time when you had to exercise good customer service in the midst of a difficult situation.
How flexible is your work schedule at Ackerman Security Systems?
Top Employee Response
The hours can most likely be changed due to the 24-hour central station.
What's the work from home policy like at Ackerman Security Systems?
Top Employee Response
There are not many full-time work from home positions at the company due to the hands-on nature of the security industry and also so the chemistry of the teams stay intact.
Does Ackerman Security Systems drug test or do a background check?
Top Employee Response
Yes. Ackerman does both for initial hiring and sporadically after due to the high importance of the careers here.
What's the internship program like at Ackerman Security Systems?
Top Employee Response
We currently are working on internship options for high school graduates.
How innovative is Ackerman Security Systems?
Top Employee Response
Very! Ackerman leaders and employees are constantly improving current processes and creating new ones to improve the customer and internal customer experience!
Does Ackerman Security Systems have a volunteer program?
Yes. We volunteer for the annual Camp Twin Lakes Radiothon and we volunteer with Habitat for Humanity.
What is the best advice you could give someone during their first month at Ackerman Security Systems?
Be open to learning all the information you need and to cross training. Don't be afraid to ask questions!
What are the most important soft skills I need to be successful at Ackerman Security Systems?
Top Employee Response
Communication, Adaptability and Teamwork
How often do promotions happen at Ackerman Security Systems?
Top Employee Response
There are promotions every very month. The most recent promo as of 6/4/19 is $100 gift cards for new Ackerman customers.
What perk or benefit should Ackerman Security Systems have?
Top Employee Response
More discounts with other companies for working at Ackerman are in the works. This would improve company morale even more.
What is the daily attire at Ackerman Security Systems?
Casual every day. Though some still choose to dress to impress!
What is Ackerman Security Systems' policy towards pets in the workplace?
Top Employee Response
Only certified service pets are allowed in the secure, UL certified, building.
What are company outings like at Ackerman Security Systems?
Top Employee Response
They are all out fun. Ackerman makes it so when you're going out with the company, there is little to no out-of-pocket expense.
Is it possible to switch teams at Ackerman Security Systems? If so, what is the process?
It definitely is. There must be an opening on the team that you'd like to transfer to and if you show a potential to excel in that position on that new team, simply apply!
What kinds of community outreach does Ackerman Security Systems participate in?
Top Employee Response
Ackerman has healthy partnerships with several non profit and community organizations including Habitat for Humanity, Helping Mamas, Camp Twin Lakes and Children's Healthcare of Atlanta. The security company donated $5000 to CHOA in March of 2019.
What is the onboarding process like at Ackerman Security Systems and how long does it last?
Top Employee Response
Onboarding takes 4 weeks due to the certifications, skills and knowledge needed for the alarm installation and monitoring industry.
What is the hardest interview question Ackerman Security Systems asks?
"What would you do if a customer was having a break-in and called you instead of 911?"
What is the PTO policy at Ackerman Security Systems?
Top Employee Response
Employees receive a set number of hours every pay period that they are free to use at their discretion.
What is the company mobility like at Ackerman Security Systems?
Top Employee Response
Ackerman believes every employee has a specialty that makes them perfect for certain departments and positions. When an employee seems to struggle in one area, shifting them to another department, team and shift are all considered before condemning our human resources. Some can stay on the phone for 9 hrs a day, while some people do better in the field. We'd rather utilize an internal customer in an area that they thrive in versus losing them due to incorrect placement.
How are the healthcare options at Ackerman Security Systems?
Top Employee Response
The healthcare options range from full-coverage to limited depending on what the employee wants/needs.
What kind of activities do employees at Ackerman Security Systems participate in outside of work?
Top Employee Response
We recently had a department trip to Cuba after great numbers for the quarter. We also have yearly employee appreciation programs that we hold for 24-hours due to our 24-hour schedule.
What makes you the most proud about working at Ackerman Security Systems?
Top Employee Response
I enjoy the willingness for improvement and change. The company is a veteran in the industry but doesn't let itself become old news. The importance of employee morale and engagement has been brought to the forefront of Ackerman's mission. Ackerman believes that if the employees are fulfilled and happy they will give 110% to the valued customers.
What kind of relocation or moving stipends does Ackerman Security Systems offer?
Top Employee Response
We offer full reimbursement for relocation for all management and executives.
How are the vision insurance options at Ackerman Security Systems?
The insurance is custom for every employee so, the coverage can range from full coverage to limited coverage.
Curious about what work's like at Ackerman Security Systems?
Anonymously Ask Ackerman Security Systems Employees Any Question
Should I work at Ackerman Security Systems?
56% of Ackerman Security Systems employees would encourage their friends to become coworkers, whereas 19% are neutral and 25% would not recommend working at Ackerman Security Systems to their friends.
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Working at Ackerman Security Systems' competitors
Recently Asked Questions about working at Ackerman Security Systems
- In your opinion, what are the most common interview questions that Ackerman Security Systems asks?
- How flexible is your work schedule at Ackerman Security Systems?
- What's the work from home policy like at Ackerman Security Systems?
- Does Ackerman Security Systems drug test or do a background check?
- What's the internship program like at Ackerman Security Systems?