23
eNPS Score
Q&A With Frontpoint Employees
Frontpoint employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Frontpoint
Frontpoint has the WORST customer service of any providers I have ever used. Stop the theft. Provide customers the decency of picking up the phone when they have MOVED and need to cancel. Billing should be able to process that.. You know what you are doing... Shame on you.
Amazing. Company is doing everything it can for its customers and employees
Received honest answers to my questions.
Their genuine care in your growth and development.
There are minor "tweeks" that could be revisited,but overall it is a decent place to work.
Q&A With Frontpoint Employees
IDX: 0 TOT: 30
How flexible is your work schedule at Frontpoint?
It is very flexible now, but the call center floor does not allow flexibility at all.
It's somewhat flexible - most folks are expected to be available for meetings during normal business hours. There are several people that stagger toward a 8-4 or 7:30-3:30 schedule and change it if the need presents itself.
What's the work from home policy like at Frontpoint?
There are a few agents that work from home. In case of a weather emergency (snow etc), those that are able can work from home.
Right now, we expect employees to be on-site. It's something the HR team is continuing to review and on the corporate-side, there are case-by-case opportunities.
How does Frontpoint handle HR issues?
By email or in person if needed.
Our HR team is pragmatic and takes action to make sure employees feel safe in the workplace with the freedom to do their job well. HR interacts heavily with the business and has built a great reputation since our Chief People Officer joined the team in 2016.
Does Frontpoint drug test or do a background check?
Frontpoint does perform a drug and background check prior to employment. Unless there's reason to suspect drug use at the office, that is the only time employees get tested.
yes - both
What's the vibe like in the Customer Support dept at Frontpoint Security Solutions? How many hours are you working?
40. vibe is laid back
Everyone is scheduled for 40 you’re but if a call gets to you at the end of your shift you might stay late. Th vibe is great, everyone is happy and there’s a strong camaraderie among the department.
What unique perks and benefits does Frontpoint provide?
Pool table, video games, keurig coffee/tea, water in break area. Newly remodeled gym (it is very nice).there is a cafe ,but it is being remodeled as well.
What's the office layout like at Frontpoint?
IT is located in a building with other companies. Frontpoint has several floors.
How's the morale at Frontpoint?
Not happy but not terrible
What's one thing you wish you'd known before joining Frontpoint?
How hard it is to be a customer service representative.
What's the Customer Support team like at Frontpoint?
Laid back and friendly
How do I do well in an interview at Frontpoint?
Ask questions, learn the product/company, have examples of troubleshooting ready, ask if you answered the interviewer's questions properly. Be friendly and positive.
How long do the interviews usually take at Frontpoint?
30 minutes to 1 hour
How would you compare interviewing at Frontpoint to other places you've interviewed?
The interview process has 3 interactions. The initial interview walked you through the entire process until being hired or not. EXCELLENT process.
Who did you meet with during your interview? And how long did it take to hear back from Frontpoint?
A interview specialist.She was amazing! It took 1 day.
In your opinion, what are the most common interview questions that Frontpoint asks?
Can you troubleshoot?
What kind of interview questions do they ask when hiring someone in the Customer Support department at Frontpoint?
Have you done troubleshooting in any case, do you have a flexible schedule, how are you with conflict?
What does the ideal candidate in the Customer Support department look like at Frontpoint?
Crazy, because it is very hard
What Customer Support department questions did Frontpoint ask during your job interview?
Can I troubleshoot, give an example.
How helpful was your Customer Support team when you were first hired at Frontpoint?
Training was sub par. Once out of training, it was a very difficult adjustment. There are resources, but you are measured on how much you use some of them. The manager of your team does conduct weekly meetings to assist you with learning.
How does Frontpoint measure success and growth in the Customer Support department?
There is an extensive (extreme in my opinion) metric in place.
What skills do you need to be successful in the Customer Support department at Frontpoint?
Multi-tasking, detail oriented, people person, de-escalation skills.
How are the career growth opportunities on the Customer Support team at Frontpoint?
I have not been in the company long, but there are internal job posts for new opportunities often, but it does not appear to be a change in pay. The incentives seem to be better hours or weekends off.
What's the internship program like at Frontpoint?
There are internship opportunities but the program isn't be expanded at the moment. I could definitely see this being an opportunity down the road and our Talent team has plans for sure.
How innovative is Frontpoint?
We just launched our first proprietary product. Between that and the robust self-install systems with best-in-industry customer service and monitoring, we are definitely out front.
How's the leadership on the Customer Support team at Frontpoint Security Solutions?
Great. They really want to help develop good talent.
Curious about what work's like at Frontpoint?
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Should I work at Frontpoint?
56% of Frontpoint employees would encourage their friends to become coworkers, whereas 11% are neutral and 33% would not recommend working at Frontpoint to their friends.
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
