Act! Employee Reviews
Out of 605 Act! employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Act! improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Act! compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 10% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
compensation and recognition, extra words
Review from Engineering Dept
so many defects it a nightmare to use act
Review from IT Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I think the market value for my role and skills can get more money elsewhere. However, I'm taking this role as an opportunity to leverage that pay at a later date.
Review from Engineering Dept
Cost of living has increased dramatically, to the point it feels like each year we get a paycut, even with the cost of living adjustments instituted each year. The value of the dollar is declining it seems so it's becoming more difficult to pay off debts and save for home and life improvements.
Your point of view doesn't always seem to be taken serious, the managers & ELT have already made decisions about things before ask staff & they always pay salaries at the lower end of the scale, make these at the higher end as there is no incentive to do an excellent job when paid mediocre salaries.
Small annual raises, high goals compared to past that are unachievable with current volume. Higher base, achievable real goals, 401k deductions added to commissions not just base.
Review from Sales Dept
Salary is not as much as majority of the Saas companies
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Need to build more self reliance and use the tools at their disposal.
Review from Customer Success Dept
their standards on how they deal with customers.... seems alot do minimal effort to get paid...
Review from Customer Support Dept
The Act! product has become a very large and complicated program recently with the introduction of AMA, the API and Cloud/Saas. New hire's are simply daunted by the program and a lot leave after a few months. New hires should support the core product and then gradually learn the rest over time.
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Act! yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Act! yet.
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What's going wrong and how can it be improved?
Work takes up a lot of time
Review from Customer Support Dept
I'm not sure that anything is very wrong from my perspective. I'm generally happy and content with my place in this company.
Review from Engineering Dept
There is a lot of churn with product and development and it feels like we can't move forward with so much churn. I don't have a great suggestion on how we keep people around. But it would go a long way toward making work feel stable and fun.
Increase pay and mangers need to learn the product
Review from IT Dept
Decrease in the workload; we have too much work and not enough people for the timelines.
Review from Engineering Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Act! yet.
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