ADT Corporation Employee Reviews
Out of 194 ADT Corporation employee reviews, 81% were positive. The remaining 19% were constructive reviews with the goal of helping ADT Corporation improve their work culture. The Customer Support team, with 94% positive reviews, reports the best experience at ADT Corporation compared to all other departments at the company. The Operations team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
They are like really cool.
From top to bottom, one team, one vision.
Review from Operations Dept
Communication from leadership to the customer service is open and they ask your opinion.
Leadership is approachable and sincere.
Generally understand the industry well
What does the leadership team need to get better at?
Caring at all about employees
The executive is clueless about how the field actually works
Diversity. Bunch of old white men with archaic ideas that govern based on fear and intimidation that spreads throughout middle management.
The ability to be reasonable and understanding with out constant negativity. Having a manager spend one day a month in the field seeing the conditions and working with a tech to give them some understanding.
be real be a thoughtful boss
Review from Operations Dept
What is the best part about your compensation package?
Its pretty good coming from my previous jobs
401k with 5% match even if not contributing maximum.
I love that we have so many different options in terms of plans to choose from
Review from Customer Support Dept
The flexibility of schedule i get
Compensation, including the bonus. Also a great amount of vacation time.
Why do you feel undervalued and what would make you feel better about your compensation?
Increase base salaries for employees and introduce stock
How technician are mistreated along with customers
Review from Operations Dept
pay is low, bonus is good. no equity unless you are a Director. benefits are trash.
Compensation is well below other industries, field employees are paid poorly while the company is top heavy with VPs
match the pay other equal companies.
Review from Operations Dept
What are some of the best things about your team?
Great energy, support, teamwork, leadership
We have each other's backs.
Review from Operations Dept
Nothing much , everyone taking it day by day
Review from Operations Dept
Dedication to keeping people safe
Team is great and we are striving to be better every day
What do your coworkers need to improve and how could you work together better?
No one care about the company
They need to hire people that actually know what they are doing and how to treat everyone equal
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Support and great casuee to work every day
My teammates who are just as frustrated as I. I would do anything for them. Especially by risking my job to let someone at corporate know how bad Miami territory is with permitting, inspectons, field ops. Many corrections revisions mistakes, So many angry customers. They try everything except hiring
Life safety mission and focus on execution
People are passionate about what we do and the next things coming our way.
most positive thing is the company is so large it can't fail
What needs to change to make the company culture better?
For management or executives to do what they say they are going to do.
Review from Operations Dept
Eliminating micromanagement & focusing on getting or making better equipment
Review from Operations Dept
Less negativity from management and more management involvement.
Make sure the employees are well informed.
Review from Operations Dept
What did you like most about the interview process?
Organized, collaborative, good interviewers, positive environment
Quick and easy. No bs questions.
I interviewed during a hiring event so it felt more relaxed having multiple people around and also being able to meet others who were seeking employment.
Review from Customer Support Dept
It was straightforward and quick
They were not only interested in my education, qualifications, and corporate experience, but also my mentality and ability to be a good creative fit with my team.
What would you improve about your company's interview process?
Explaining pretty much everything starting from salary, workplace. etc
Review from Operations Dept
We had to reinterview for our jobs in front of the entire executive team, it was ridiculous
What makes you most happy at work?
Purpose of saving lives in any situation
Communicating worh customers milestones achieved.
I enjoy the mix of interacting with people and technology. Always a situation I can use my people skills or tech skills to solve.
Knowing that what I’m doing has not only a positive impact for our customers but my co-workers als
Review from Customer Support Dept
Being able to help people
What's going wrong and how can it be improved?
Customer service is a joke
Adt needs to listen to its employees. The company is so inefficient
Set a solid plan of growth other than growth by acquisition. Respect employees and clients. Understand without either you are going to fail.
Review from Sales Dept
The business model is horrid but the actual service is a good thing. Retool the profit margin to allow a bit of loss to retain business.
Review from Operations Dept
What would you most like to see improved at your company?
everything needs to be reformed