Afni Employee Reviews
Out of 78 Afni employee reviews, 51% were positive. The remaining 49% were constructive reviews with the goal of helping Afni improve their work culture. The Customer Support team, with 61% positive reviews, reports the best experience at Afni compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Best leadership teams in the social media department
Good performance is always noticed and commended. Opportunities are presented and provided for by our leadership for people who are doing really well.
They are approachable and invested in our growth and development.
They are fair and easy to work with, in my department. In general leadership here seems to work very hard to make sure it's worker are happy
Review from Customer Support Dept
What does the leadership team need to get better at?
No thank you very much
A better people in the job
training and listening to employees
Communication would be the #1 thing
Basical Everything you can think of
What is the best part about your compensation package?
Health benefits, allowance, and basic salary
Maxicare, Rice, meal, clothing, laundry allowances.
The starting pay is fair
Review from Customer Support Dept
The medical is the best part
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I felt belittle mo desrepect its Afni i never been late mad friends i got lots of coodles . It thw desrepect i worked in customer over. 20 + yrs. As well a Bachelor dagree . tony is vwry cocky with his position thats for sure very hurt ful but when you call his team they are beyond rude crazy
Yes becuase they care for the incentives instead of the health condition of there agents
Other companies pay at least $2 more for the same position
The pay is great for someone straight out of high school with no experience, but it should be more for people who have many years of experience. Don't like the insurance, cheap monthly deduction, super high deductible.
Review from Customer Support Dept
Just not sure yet about this.
What are some of the best things about your team?
We help each other, joke around, take about our everyday lives.
My team is able to deliver every time.
We work harmoniously and brainstorm on best solutions
Everyone is positive (almost everyone).
They are very supportive for the most part and there to help
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Unfortunately Afni will hire anyone off the street. Instead of trying to keep good people, they just let people quit and hire 2 dozen more.
Review from Customer Support Dept
They don't need to improve anything
Review from Customer Support Dept
More team related activities
Being more professional on the job.
What is most positive about the culture and environment at your company?
Working from home. How close we are as a family.
Review from Customer Support Dept
My enviroment when i worked for afni was humbled decent atmosphere respectful
the pay is decent enough
They send out daily jokes to help ease our day
Comfortable atmosphere and syrroundings as well as ways to make you more comfortable.
What needs to change to make the company culture better?
Sitting in a tiny cubicle all day, no windows, no color. Can't have anything at your desk. Very depressing, feels like a prison
Review from Customer Support Dept
What did you like most about the interview process?
The interview was quick and easy
It was a very easy and basic interview
Review from Customer Support Dept
They spoke to you like you were valued.
The interviewer made all questions very clear
Review from Customer Support Dept
That I was interviewed through a several step process
What would you improve about your company's interview process?
Have better recruiters that are humbled
I did not like having group interviews with multiple other people, and then they didn't even tell us that our first day is picture day
Review from Customer Support Dept
What makes you most happy at work?
People and relationships make me happy at work. My team and the other members of the other departments are really significant in making our culture totally different than other corporations.
Coworkers are fun to be around.
The free food we get
Review from Customer Support Dept
My Co workers and the steady movement of the day
Review from Customer Support Dept
What's going wrong and how can it be improved?
To stressful, rude cx, to many chiefs, not enough Indiana's, won't take accountability for issues. expect reps to interact with the same customers over and over with no resolution.
I don't think anything can be improved. The company should be shutdown.
They push and push for more sales, we are disciplined for not meeting quotas, but the compensation is not worth what we are expected to bring to the table. No commission, no bonuses, paltry raises, but OT is required.
Review from Customer Support Dept
I feel like I'm at the bottom of the totem pole. I also notice a lot of favoritism.
It's too repetitive with too little breaks for how long we sit
What do you like best about your company?
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What would you most like to see improved at your company?
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