0
NPS
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AINS INC.
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About AINS INC. Brand
AINS is a leading global provider of cloud-based, adaptive case management platforms and solutions for government and commercial markets. Among its major competitors, AINS INC. is ranked in 2nd place for NPS while Pegasystems is 1st, and MicroPact is 3rd.
AINS INC. Ranking
- #2 / 3 of its competitors
AINS INC. NPS
AINS INC.'s Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether AINS INC.'s customers would recommend using the product based on a scale of -100 to 100.
AINS INC. Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
AINS INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
AINS INC. is ranked second for NPS among its competitors. Pegasystems and MicroPact come in first and third.
AINS INC. |  Pegasystems |  MicroPact | |
| Global Ranking | #- | #518 | #- |
| NPS | 0 | 20 | - |
| Valuation Updated every 24 hours for public companies | - | $9.25B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AINS INC. NPS vs. Competitors
Compared to its competitors, AINS INC.'s NPS is rated right above MicroPact, and is preceded by Pegasystems.
| COMPANY | NPS Score | |
|---|---|---|
| Pegasystems | 20 |
| AINS INC. | 0 |
| MicroPact | N/A |
AINS INC. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AINS INC. Customer Satisfaction vs. Competitors
Compared to its competitors, AINS INC.'s Customer Satisfaction score is rated right above MicroPact, and is preceded by Pegasystems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pegasystems | 69% |
| AINS INC. | 0% |
| MicroPact | 0% |
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AINS INC. as an Employer
4.3/5
AINS INC. has a 4.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
AINS INC. scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of AINS INC. would recommend the brand to a friend. ENPS measures how likely AINS INC. employees would recommend working at AINS INC. to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
