Alight Employee Reviews
Out of 138 Alight employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Alight improve their work culture. The Operations team, with 63% positive reviews, reports the best experience at Alight compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication, transparency, building a trusting culture and not stack ranking colleagues
Communicating with employees not only when the employee has done sonething wrong but overing support to employees in need
Stop lying. They lie about everything. Lack even a minimal level of integrity. Aon brought in the "if you don't get caught it ain't illegal" culture.
Addressing and mitigating the constant employment turnover at this company. Improved compensation and benefits would go a long way with that.
Matching the market compensation rate for all positions. All talk about employees matter but minimal action.
Why do you feel undervalued and what would make you feel better about your compensation?
It's not about compensation, it's about respect and not being lied to. Even when you catch them in a lie, they say "they had to".
Higher pay and more opportunities for advancement
Raises need to be given fairly. I know entry level jobs sometimes pay more than more experienced team members
I think that in today's market we should be compensated better. I think our employee benefits should be the model for the world.
I dont think our salaries are competitive.
What do your coworkers need to improve and how could you work together better?
My coworkers aren't the problem. ALL company issues start at the top.
Collaboration, overall vision of the org instead of only focusing on themselevs.
Not put up with the lying from management and call them out on it. They will not and just put up with it because they are scared.
If we could get on board and provide the same level of customer care. Some coworkers do fine and go a little beyond for full counseling, others do the absolute minimum and guarantee an angry callback or returned case that someone *else* has to deal with.
There is not much engagement between. People are not genuine. Just keeping up face to keep their jobs.
Review from Operations Dept
What needs to change to make the company culture better?
Hard to say. So many problems. Different approach to management and communication to employees
Review from Operations Dept
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
Management is filled with dishonest liars. More they lie and shove people under the bus, the more they advnce.
Lack of training and cohesion low pay
Margins of business is getting thinner with competition. In a bad situation. Offshoring work is ridiculous and causes negative impact to quality.
Review from Operations Dept
Culture of fear, lack of innovation
What would you most like to see improved at your company?
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