-8
eNPS Score
Q&A With American Water Works Employees
At American Water, you can have more than a job. You’d have a purpose. We provide essential water and wastewater services to more than 15 million people every day, services that are vital to their lives every day. We take great pride in what we do, and it shows. Our commitment to delivering clean, safe, reliable and affordable water services to our customers is the foundation of our company.
How employees describe working at American Water Works
My name is Derrick Nakahara. I work for American Water in Washington State for 3 years and I'm Lead Sr. Mechanic include Replace / Repair machines and pumps, welder ( Mig Weld, Tig Weld and ARC Weld), electric and Crane Boom truck. Always TEAMWORK. i
Reduce price increases and surchargea
Replying to consumers request to start new service. Since there is no physical place to apply for new service you are at the mercy of contract workers that respond when the wind blows their way. Have been waiting for several months to get a call to start new service.
Billing errors on American water and customer service is not helpful and have a i dont care attitude. 4 months ago American determined an error on their meter and ive had incorrect billing since. They give the standard it must be a leak in your hone and/or a toilet running. Its pathetic!
Again, a team, everyone on the team is always ready to help in anyway
What it's like to work at American Water Works
- American Water Works employees generally work 9.3 hrs a day
- Employees at American Water Works report the work pace is extremely fast
- 80% of American Water Works employees look forward to interacting with their team every day
- American Water Works employees most often take 20-30 paid vacation and sick days each year
- 40% of American Water Works employees report they are happy with their work life balance
- American Water Works employees typically get valuable feedback on how to improve at work Once a month
- 60% of American Water Works employees call their work environment positive
Q&A With American Water Works Employees
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how to notify change of address?
What do employees at American Water Works think about their benefits?
American Water Works employees rate their overall benefits a C+ and most of them think the perks are Bad. 70% of American Water Works employees say they are satisfied with their benefits. The majority of employees also get 20-30 days of paid vacation, and most of the employees believe the cash value of their benefits is $1000 -$1500/mo.
How's career growth and advancement at American Water Works?
33% of the same employees also feel like American Water Works is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at American Water Works.
How are the managers at American Water Works?
American Water Works employees rate their manager a B- or 69/100 and the majority believe their manager truly cares about them as a person. Most of the employees (100%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at American Water Works?
American Water Works employees rates their pay and overall compensation a B or 70/100. 57% of employees believe they are paid fairly and 80% of employees get raises every year.
Curious about what work's like at American Water Works?
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Should I work at American Water Works?
35% of American Water Works employees would encourage their friends to become coworkers, whereas 22% are neutral and 43% would not recommend working at American Water Works to their friends.
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
