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American Water Works Claimed Company
American Water provides water and wastewater utility services. read more
American Water Works Company Culture
American Water Works Culture
This score is derived from employee ratings & reviews3.2/5
American Water Works' Overall Culture is rated C
Top Rated Culture Dimensions
Compensation
BCEO Rating
B-Manager
B-Professional Development
C+Outlook
C+American Water Works CEO
Top 40%Top 40% of Similar Size Companies on Comparably
Susan Story
68 /100
See More
Diversity at American Water Works
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at American Water Works
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D
Women at American Water Works have rated Compensation, Team, and Manager as the highest categories they have scored
American Water Works eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Recommend to a Friend?
-13
American Water Works employees are -13% more likely to recommend American Water Works as a great place to work
| 33% | Promoters |
|---|---|
| 21% | Passives |
| 46% | Detractors |
Working at American Water Works
Working at American Water Works is rated below average by 68 employees, across various culture dimensions. American Water Works employees rate Compensation highest among all categories, and think that Office Culture and Executive Team have the most room for improvement, putting American Water Works’s culture in the Bottom 40% compared to similar sized companies on Comparably and in the Bottom 40% compared to other companies in Atlantic City, NJ. See below in detail how working at American Water Works was rated by employees.
Overall Company Culture at American Water Works
C
Overall Company Culture at American Water Works is rated C
Last updated months ago
Bottom
40%
American Water Works ranks in the Bottom 40% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterAmerican Water Works Employee Reviews
Out of 49 American Water Works employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping American Water Works improve their work culture.
| Positive Reviews | 75% |
|---|---|
| Constructive Feedback | 25% |
Positive Reviews From American Water Works Employees
- What did you like most about the interview process?The interview process was straightforward and professional.
- What makes you most happy at work?Compensation is fair and there is reasonable flexibility in the role.
- What is most positive about the culture and environment at your company?Low stress and predictable. Coworkers are pleasant and professional.
Constructive Feedback From American Water Works Employees
- Why do you feel undervalued and what would make you feel better about your compensation?largest water utility....most been here over 20 years, just now making $20 a hour
- Why do you feel undervalued and what would make you feel better about your compensation?compensation is never evaluated for increases only for executives
- What would you most like to see improved at your company?The internal communications director bullies Employees and has for years. I’d like to see her
American Water Works Company Information
American Water Works Company Overview
American Water provides water and wastewater utility services.
American Water Works Mission, Vision & Values
American Water Works Mission Statement
To be the trusted steward of your precious resource - water.
American Water Works Vision Statement
Our Vision is Clean Water for Life. It is a simple but powerful message that describes “why” we do what we do every day. Water is necessary for our customers’ health and wellbeing. “For Life” also means we are there day after day, providing this essential and critical service for a lifetime. We work hard in many ways to deliver clean water for life that is also safe, reliable, and affordable, because our customers, our employees, and those who invest in us deserve nothing less. We believe the only way to do business is responsibly: delivering value to our customers, building strong communities, leveraging innovation to develop our industry, and supporting the expertise and dedication of our people.
American Water Works Values
- Safety
- Trust
- Teamwork
- Environmental Leadership
- High Performance
- Customers
- Safety
- People
- Technology and Operational Efficiency
- Growth
| Headquarter | Voorhees, NJ United States of America |
|---|---|
| Website | www.amwater.com |
| Founding Date | 1886 |
| Company Status | Public |
| Stock | AWK |
American Water Works Competitors
American Water Works competitors include PSEG, Los Angeles Department of Water and Power, and Aqua America. American Water Works ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how American Water Works compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
American Water Works Employees
68 employees at American Water Works have reviewed American Water Works across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 68 American Water Works employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at American Water Works are generally satisfied with their total compensation at American Water Works, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at American Water Works are generally satisfied with their team. 68 Participants grade the quality of their coworkers a C+. The majority believe the meetings at American Water Works are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at American Water Works believe the environment at American Water Works is positive. Most Participants believe the pace of work at American Water Works is extremely fast. About 53% of the employees at American Water Works work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.
Overall, the employees at American Water Works are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
American Water Works employees generally work 9.1 hrs a day
Work Hours
A Day in the Life
Employees at American Water Works report the work pace is extremely fast
Work Pace
A Day in the Life
82% of American Water Works employees look forward to interacting with their team every day
Coworkers
A Day in the Life
American Water Works employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
50% of American Water Works employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
American Water Works employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
65% of American Water Works employees call their work environment positive
Environment
Joining American Water Works - Employee Onboarding
The prevailing opinion from employees about joining American Water Works is that the company was very unprepared on their first day. American Water Works employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
American Water Works KPIs and OKRs
Employees’ understanding of American Water Works' KPIs and OKRs is essential for its success. Out of 6 American Water Works employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
American Water Works CEO & Leadership
American Water Works CEO - Susan Story
68 /100
Susan’s approval rate is just above average, putting Susan in the Top 40% of all CEOs of similar-sized companies on Comparably, and in the Top 40% compared to the CEOs of all other companies in Atlantic City, NJ. Susan Story is well regarded by employees for the Compensation American Water Works offers, and ranks among the Top 35% of CEOs by employees in that category. Susan is most liked by employees with 1 to 3 Years experience and Male employees. However, Female employees have a slightly unfavorable view of the CEO. When compared to American Water Works’s competitors, Susan Story ranks just above Aqua America’s CEO Christopher Franklin. With Susan’s leadership, American Water Works employee respondents are most happy about their Compensation and Manager. Susan was rated slightly below average for Gender.
American Water Works Leadership
The American Water Works Executive Team is rated a “C-” and led by CEO Susan Story, Chief Operating Officer and Executive Vice President Walter Lynch, and Chief Financial Officer and Executive Vice President Linda Sullivan
Susan Story CEO / President
Susan Story serves as the CEO / President of American Water Works.
Walter Lynch Chief Operating Officer and Executive Vice President
Mr. Walter J. Lynch has been Chief Operating Officer and Executive Vice President at American Water Works Company, Inc.... read more
Linda Sullivan Chief Financial Officer and Executive Vice President
Ms. Linda G. Sullivan has been the Chief Financial Officer and Executive Vice President of American Water Works Company,... read more
Loyd Warnock Senior VP of External Affairs, Communications & Public Policy and Senior VP of Business Development
Mr. Loyd Warnock, also known as Aldie, has been Senior Vice President of External Affairs, Communications and Public... read more
Michael A. Sgro Esq. Executive Vice President, General Counsel and Secretary
Mr. Michael A. Sgro, also known as Mike, Esq. has been the General Counsel and Secretary at American Water Works... read more
Martha Clark Goss Independent Director
Ms. Martha Clark Goss has been the Chief Operating Officer and Chief Financial Officer of Amwell Holdings, LLC/Hopewell... read more
Mark S. Smith Chief Information Officer and Vice President
Mr. Mark S. Smith has been Chief Information Officer and Vice President at American Water Works Company, Inc., since... read more
David Turner President of Military Services Group
General David Turner has been President of Military Services Group at American Water Works Company, Inc. since November... read more
Mark W. LeChevallier Chief Environmental Officer and Vice President
Dr. Mark W. LeChevallier has been the Chief Environmental Officer and Vice President of American Water Works Company,... read more
American Water Works Salaries
How much does American Water Works pay?
How much do people at American Water Works get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at American Water Works is $122,597, or $58 per hour, while the estimated median salary is $118,140, or $56 per hour.
At American Water Works, the highest paid job is a Director of Sales at $223,219 annually and the lowest is a CS Rep at $46,872 annually. Average American Water Works salaries by department include: Operations at $121,767, HR at $116,428, Design at $115,853, and Finance at $85,470. Half of American Water Works salaries are above $118,140.
23 employees at American Water Works rank their Compensation in the Top 35% of similar sized companies in the US (based on 77 ratings) while 22 employees at American Water Works rank their Perks And Benefits in the Bottom 40% of similar sized companies in the US (based on 27 ratings).
Salaries contributed from American Water Works employees include job titles like Engineering Manager and Sales Rep. Comparably data has a total of 2 salary records from American Water Works employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $62k | $62k | 1st Percentile |
17th Percentile $93k | $93k | 17th Percentile |
33rd Percentile $115k | $115k | 33rd Percentile |
50th Percentile $157k | $157k | 50th Percentile |
67th Percentile $224k | $224k | 67th Percentile |
83rd Percentile $270k | $270k | 83rd Percentile |
100th Percentile $277k | $277k | 100th Percentile |
$122,597*
Average Compensation
$118,140*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
American Water Works Salaries by City
American Water Works Salaries by Department
Diversity & Inclusion at American Water Works
The Diversity score provides insights into how diverse employees feel and rate their work experience at American Water Works across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
American Water Works Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Financial Benefits
- 401K / Retirement Plan
- Employee Stock Purchase Plan
American Water Works PTO
American Water Works' PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is American Water Works' 2nd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. American Water Works' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
American Water Works Careers
American Water Works Jobs
No Recent Jobs found for American Water Works on Comparably
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H1B Visa
In 2019, American Water Works applied for 19 H1B visas. Of the work permits applied for, 84% were approved, 5% certified-withdrawn, and 11% withdrawn.
An in-depth look at ‘Certified-withdrawn’ H1B applications at American Water Works unveil that 2 approved work permit applications were withdrawn before the employee’s start date, and one was withdrawn by American Water Works after the employee’s start date.
Work Permit Application Outcome
19
Total Applied
H1B Applications Outcome
- 84% Granted (16 out of 19)
- 0% Denied ( out of 19)
- 11% Withdrawn Application was withdrawn by the employer before approval/rejection (2 out of 19)
- 5% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 19)
This data was calculated using publicly sourced data from OFLC Performance Data
Let American Water Works Know You Want To Work There
Overview of Candidates Interested in American Water Works on Comparably
Candidates By Department
All Industries | 50% | |
|---|---|---|
Customer Support | 50% |
Candidates By Location
Pittsburgh | 50% | |
|---|---|---|
Fort Worth | 50% |
Frequently Asked Questions regarding American Water Works
Who is the CEO of American Water Works?
American Water Works CEO is Susan Story, their score by employees is 68
What is American Water Works eNPS?
The eNPS for American Water Works is -13
What is American Water Works revenue?
American Water Works revenue is $3B
What is the salary for Account Manager in American Water Works?
Account Manager average salary in the US is 107k
What are the salaries in the Marketing in American Water Works?
The average salaries for Marketing in American Water Works is 126k
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