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Arrow Exterminators started in 1964, and it remains a family owned business today. With 94 service centers operating in 11 states read more

EMPLOYEE PARTICIPANTS: 58

TOTAL RATINGS: 547

CEO: Emily Kendrick

Arrow Exterminators Company Culture

Arrow Exterminators Culture

This score is derived from employee ratings & reviews

2.8/5

Arrow Exterminators' Overall Culture is rated D+

Top Rated Culture Dimensions

Diversity

A+

CEO Rating

Perks & Benefits

Leadership

eNPS

Arrow Exterminators CEO

Top 35%Top 35% of Similar Size Companies on Comparably

Emily Kendrick

71 /100

Diversity at Arrow Exterminators

Top 5%Top 5% of Similar Size Companies on Comparably

A+

Diverse employees at Arrow Exterminators have rated Perks And Benefits, CEO Rating, and Executive Team as the highest categories they have scored

Women at Arrow Exterminators

N/A

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Arrow Exterminators eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 40%Bottom 40% of Similar Size Companies on Comparably

Recommend to a Friend?

-18

Arrow Exterminators employees are -18% more likely to recommend Arrow Exterminators as a great place to work

37%	Promoters
8%	Passives
55%	Detractors

Working at Arrow Exterminators

Working at Arrow Exterminators is rated below average by 58 employees, across various culture dimensions. Arrow Exterminators employees rate CEO Rating highest among all categories, and think that Meetings and Team have the most room for improvement, putting Arrow Exterminators’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in Atlanta. See below in detail how working at Arrow Exterminators was rated by employees.

Overall Company Culture at Arrow Exterminators

D+

Overall Company Culture at Arrow Exterminators is rated D+

Last updated a month ago

Bottom

25%

Arrow Exterminators ranks in the Bottom 25% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 58 Employees

View Results

100

Summary	Department	Score
Sales 70	Sales	70
Operations 60	Operations	60

Arrow Exterminators Employee Reviews

Out of 67 Arrow Exterminators employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Arrow Exterminators improve their work culture.

70%

30%

Positive Reviews	70%
Constructive Feedback	30%

Positive Reviews From Arrow Exterminators Employees

What did you like most about the interview process?
Casual conversation, and the ease of communication
Anonymous Review
What makes you most happy at work?
Help customers solve problems, growing professionally
Anonymous Review
What is most positive about the culture and environment at your company?
Arrow promotes a family environment
Anonymous Review

Constructive Feedback From Arrow Exterminators Employees

What's going wrong and how can it be improved?
This company is all about taking care of the managers and all the technicians feel neglected and underappreciated.
Anonymous Review
What do your coworkers need to improve and how could you work together better?
The entire office needs to be trained on customer service, Understanding urgency on incoming phone calls. Scheduling new customers in a timely manner, not making them wait for weeks. Just understanding the entire sales process and what is important
Anonymous Review
Why do you feel undervalued and what would make you feel better about your compensation?
To be paid the same comission that everyone else gets when they sell something.
Anonymous Review

Arrow Exterminators Company Information

Arrow Exterminators Company Overview

Arrow Exterminators started in 1964, and it remains a family owned business today. With 94 service centers operating in 11 states

Arrow Exterminators Mission, Vision & Values

Arrow Exterminators Mission & Values

Arrow is committed to protecting the health and property of our customers and our communities in the most environmentally responsible manner. Our passion ensures we always go Beyond the Call to solve problems and support our local communities.

Arrow Exterminators Mission, Vision & Values

Headquarter	8613 Roswell Road Building 4 Atlanta, GA 30350 United States of America
Website	www.arrowexterminators.com
Founding Date	1964
Company Status	Private

Arrow Exterminators Competitors

Arrow Exterminators competitors include J&J Exterminating. Arrow Exterminators ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Arrow Exterminators compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

Learn More About Arrow Exterminators Competitors

Arrow Exterminators Employees

58 employees at Arrow Exterminators have reviewed Arrow Exterminators across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.

Overall, the 58 Arrow Exterminators employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Arrow Exterminators are not very pleased with their total compensation at Arrow Exterminators, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Arrow Exterminators are mostly dissatisfied with their team. 58 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Arrow Exterminators are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Arrow Exterminators believe the environment at Arrow Exterminators is positive. Most Participants believe the pace of work at Arrow Exterminators is moderate. About 61% of the employees at Arrow Exterminators work 8 hours or less, while 13% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Arrow Exterminators are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Arrow Exterminators - Employee Onboarding

The prevailing opinion from employees about joining Arrow Exterminators is that the company was unprepared on their first day. Arrow Exterminators employees concluded that their overall onboarding experience was negative. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Arrow Exterminators Employee Onboarding

Arrow Exterminators KPIs and OKRs

At Arrow Exterminators 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Arrow Exterminators' KPIs and OKRs is essential for its success. Out of 1 Arrow Exterminators employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

Answer	Percent
Yes	100%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	50%
No	50%

Are the KPIs/OKRs for your department clear?

Arrow Exterminators KPIs & OKRs

Arrow Exterminators CEO & Leadership

Arrow Exterminators CEO - Emily Kendrick

71 /100

Emily’s approval rate is just above average, putting Emily in the Top 35% of all CEOs of similar-sized companies on Comparably, and in the Top 35% compared to the CEOs of all other companies in Atlanta. Emily Kendrick is well regarded by employees for the Perks And Benefits Arrow Exterminators offers, and ranks among the Top 35% of CEOs by employees in that category. Emily is most liked by Male employees and employees in the Operations department. When compared to Arrow Exterminators’s competitors, Emily Kendrick ranks just below J&J Exterminating’s CEO Steve Phillips. With Emily’s leadership, Arrow Exterminators employee respondents are most happy about their Perks And Benefits and Leadership. Emily was rated slightly below average for Meetings.

Arrow Exterminators Leadership

The Arrow Exterminators Executive Team is rated a “C-” and led by CEO Emily Kendrick, Sr. VP Nancy Reynolds, and SR Exective VP Jeff Singley

Explore Arrow Exterminators Leadership Team

Arrow Exterminators Salaries

How much does Arrow Exterminators pay?

How much do people at Arrow Exterminators get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Arrow Exterminators is $125,213, or $60 per hour, while the estimated median salary is $130,253, or $62 per hour.

At Arrow Exterminators, the highest paid job is a Director of Sales at $209,938 annually and the lowest is a Desktop Support at $47,058 annually. Average Arrow Exterminators salaries by department include: HR at $128,742, Business Development at $121,615, Marketing at $83,929, and Design at $119,430. Half of Arrow Exterminators salaries are above $130,253.

28 employees at Arrow Exterminators rank their Compensation in the Bottom 35% of similar sized companies in the US (based on 84 ratings) while 27 employees at Arrow Exterminators rank their Perks And Benefits in the Top 35% of similar sized companies in the US (based on 27 ratings).

Salaries contributed from Arrow Exterminators employees include job titles like Director of IT. Comparably data has a total of 1 salary records from Arrow Exterminators employees.

Last updated a month ago.

Arrow Exterminators Salary Range Histogram
Summary	Salary Range	Percentile
1st Percentile $71k	$71k	1st Percentile
17th Percentile $95k	$95k	17th Percentile
33rd Percentile $127k	$127k	33rd Percentile
50th Percentile $180k	$180k	50th Percentile
67th Percentile $226k	$226k	67th Percentile
83rd Percentile $263k	$263k	83rd Percentile
100th Percentile $288k	$288k	100th Percentile

$125,213^*

Average Compensation

$130,253^*

Median Compensation

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Arrow Exterminators Salaries by City

Atlanta

Arrow Exterminators Salaries by Department

Explore Arrow Exterminators Salaries

Diversity & Inclusion at Arrow Exterminators

Diverse employees at Arrow Exterminators score the company 86/100 across various culture categories, placing Arrow Exterminators in the Top 5% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Arrow Exterminators across various culture dimensions.

Ranked Culture the Highest

Women N/A/100

Men 70/100

Department - Sales

Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100

Men 60/100

Department - Operations

Diverse Employees N/A/100

Explore Arrow Exterminators Diversity & Inclusion

Arrow Exterminators Perks & Benefits

Health & Wellness

Dental Insurance
Vision Insurance
Health Insurance

Explore Arrow Exterminators Perks and Benefits

Arrow Exterminators PTO

Arrow Exterminators' PTO and Vacation policy typically gives 10-15 days off a year.

Answer	Percent
Flex Time	0%
Vacation Policy	0%
Office Meals	0%
401k Contribution	0%
Childcare	0%

Other than healthcare, which of the following benefits is most important to you?

Answer	Percent
Yes	0%
No	0%

Does your boss expect you to work when you're on vacation?

Answer	Percent
$2500+/mo	0%
$1500 - $2500/mo	0%
$1000 -$1500/mo	0%
$500 -$1000/mo	0%
Less than $500/mo	0%

What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Arrow Exterminators PTO Policy

Arrow Exterminators Careers

Arrow Exterminators Jobs

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Let Arrow Exterminators Know You Want To Work There

Overview of Candidates Interested in Arrow Exterminators on Comparably

Candidates By Department

	All Industries	100%

Candidates By Location

	Albany	100%

Frequently Asked Questions regarding Arrow Exterminators

What is Arrow Exterminators address?

Arrow Exterminators location is at 8613 Roswell Road Building 4

Who is the CEO of Arrow Exterminators?

Arrow Exterminators CEO is Emily Kendrick, their score by employees is 71

What is Arrow Exterminators eNPS?

The eNPS for Arrow Exterminators is -18

What is the salary for Desktop Support in Arrow Exterminators?

Desktop Support average salary in the US is 47k

What are the salaries in the Business Development in Arrow Exterminators?

The average salaries for Business Development in Arrow Exterminators is 122k

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