Avant Employee Reviews
Out of 423 Avant employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Avant improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Avant compared to all other departments at the company. The Operations team offered the most constructive feedback, with 16% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Transparency, defining compny goals and objectives
Communication misleading information, Direct support
Review from Customer Support Dept
They need to cultivate a better overall culture and create a one-company feeling. Transparency isn't as good as it used to be either and overall the company isn't really correlating its growth story with employee growth
Review from Operations Dept
Executive team has no clue what is happening on the operational level.
Review from Operations Dept
listen to staff advising change
Why do you feel undervalued and what would make you feel better about your compensation?
I would like more money for the value I provide to the company
Review from Operations Dept
Most individual contributors are underpaid for their skills and experience
Living wages for all at the company, better raised based on reviews and no hourly salary cap for agents and managers to be compensated based on their work instead of assigning a 3 to everyone.
Comparable to industry averages. Sometimes when people move up in the company, their salary is based on their original salary adding to it, instead of paying for the position.
Still seems like a boys club - pals of the executive team get large scale promotions much more frequently than the rest of us, especially women.
What do your coworkers need to improve and how could you work together better?
I think the volume of agents we hire do not want to actually help the customers.
Review from Product Dept
The caliber of people we hire seems to be very sub par.
Review from Product Dept
Communication is extremely poor across teams and especially sites.
Review from Operations Dept
What needs to change to make the company culture better?
Have a prayer room and respect cultures
Review from Customer Support Dept
i think the management, leadership department needs to have better training. They act more like friends than leadership. no on has the initive to take a supervisor call, there has been time when they straight up said they didn't want to take the call and had the cst on hold.
Review from Product Dept
From an operational POV, we just need a culture. We originally had one but several changes has brought any semblance of the Chicago workforce culture. Additionally, we are micro-managed and treated like children. The operational support teams in Chicago are horrendous at their jobs.
Review from Operations Dept
What would you improve about your company's interview process?
Talent has little to no actual assessment for how good someone will be at this job and seems to hire anyone off the street but at the same time, scares away the people who can do the job effectively.
Review from Operations Dept
What's going wrong and how can it be improved?
The leadership team, the agents that get hired. there is favoritism in the development ladder opposed to getting promoted for their work.
Review from Product Dept
Better Pay, Better Culture, Better Management. Our Motto is Get Sh!t Done, but it takes 3+ months to get a basic issue addressed. We're treated like children and tenured agents are paid less than new ones for no reason other than they cant keep anyone here because everything else is awful.
Review from Operations Dept
What would you most like to see improved at your company?
Pure compensation outside of benefits is lacking, especially for lower level employees. The excuse that it meets cost of living is horrible, and should represent how we work and how much value we add to this company - which it currently does not.
Review from Product Dept