Benihana Employee Reviews
Out of 151 Benihana employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Benihana improve their work culture. The Sales team, with 70% positive reviews, reports the best experience at Benihana compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 64% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I love it there wouldn't change anything The managers are fantastic.
Review from Customer Support Dept
What do you like best about the leadership team?
I have nothing good or bad to say
communication, supporting each other, being helpful
I like that they are uplifting excited willing to help you with anything and very happy and cheerful everyday
Review from Customer Support Dept
Nice folks. But need to pay close attention to treating employees better.
they care about the employees
What does the leadership team need to get better at?
Better training so that management is stressed and putting their stress onto employees
Communication and dumping the food off the plates and put dishes where they go to make the dishwashers job easier.
Review from HR Dept
Litterally we do jot have a leadship team. We have under qualified morons running around doing nothjng
The way the managers sleep with subordinates and play favorites needs to change. They also never order enough supplies for the restaurant and then we have to deal with unhappy customers. The managers could careless and don't help us deal with or solve every day problems .
Making an effort to get to know their staff without disrespect
What is the best part about your compensation package?
Would be my 401k wich im looking for
I am a part-time employee so currently I do not qualify for benefits.
I have a 401k and medical
Trying sign up now for next year
Hourly is above minimum wage.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I don't understand the question
Better source of human resources. Adequate training
There has been times where they scheduled me for busser but never gave me my tips but everyone else thats bussing gets paid all their tips. I was a dishwasher not a busser.
Review from HR Dept
I don't get any kind of compensation and benihana is actively stealing my money at the end of every night. I didn't make a single dollar tonight in tips and the managers boyfriend made 700 dollars in tips.
Respect more your employees please
Review from Customer Support Dept
What are some of the best things about your team?
Helpful. By any means necessary
Review from Customer Support Dept
The majority of my co workers are professional and helpful.
Review from Sales Dept
They are really sweet and kind, and very welcoming. Helpful as well.
Review from HR Dept
My coworkers are great but they all also feel devalued and no one will speak up because they don't feel it will even help. That is a very sad and unsafe thing.
My team is hardworking, helpful and intelligent
What do your coworkers need to improve and how could you work together better?
Less distractions less complaining and less drama
Workplace needs to take harassment conplaints seriously and take an action.
Management is horrible atbthe chicago location!
Review from Sales Dept
They are too lazy to work
Review from Customer Support Dept
Being consistent and more communication from higher ups
What is most positive about the culture and environment at your company?
The 50% off for employees
Just being myself and positive. And loving to go to work everyday
Review from Customer Support Dept
You meet many people from different countries
Review from Customer Success Dept
Some team members are incredibly supportive. These people make my time at work very pleasant.
Review from Sales Dept
Management is very professional and dependable!
What needs to change to make the company culture better?
I feel that everyone should get treated fairly regardless of what peoples race are we all are human beings.
Review from HR Dept
Take harassment reports seriously and resolve the issue for your employers.
They only care white and black employees
Review from Customer Support Dept
Better management and professionalism with the management staff
Review from HR Dept
The general manager needs to learn the importance of team building and attitude adjustment. He often mentions leaving Ra and wanting to work somewhere else, which hurts the work environment for the employees. Either he changes his outlook, or I believe they should go in a different direction.
Review from Sales Dept
What did you like most about the interview process?
How comfortable they made me feel
Review from Customer Success Dept
It was a long process, turns out most of what was said was a lie
It was a very fast interview. Which should have been a red flag because the only reason it was fast is because i had an experience and a great resume, but alos because they were very understaffed.
Review from HR Dept
Since I had worked with the company before they were pleased to have me return
The interview process was good
What would you improve about your company's interview process?
They could hire people who are qualified and not just hire females they think are good looking.
More communication. No one even let me know i was hired, i just received onboarding paperwork. Weird.
Hire peopel at least not lazy, responsible their job please
Review from Customer Support Dept
They have managers interviewing for chefs and they cant even cook fried rice how are they supposed to know the standards
Review from Customer Success Dept
What makes you most happy at work?
I like cooking and I like to see smiles on people's face when they get through eating and enjoying the food
Review from Customer Support Dept
Everybody working together to get through the day succesfully
Everything makes me happy at work
Customer Satisfaction, teamwork, scheduled working
Being around coworkers because they are nice
What's going wrong and how can it be improved?
You can stop hiring such awful managers. You could care more about your employees and their needs and stop taking our money. The corporation has enough money.
They need to improve everything
Review from Customer Support Dept
Its going to shut down eventually learn the teal way of teppanyaki
Review from Customer Success Dept
Every. Aspect. Of. This. Company.
I believe that the management staff needs to be evaluated for they have done many things to wrong their workers
Review from HR Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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