-2
eNPS Score
Q&A With Blackbaud Employees
Working at Blackbaud is more than just a job - it means making an impact in the lives of others every day. Over 40,000 non-profit customers use Blackbaud’s software and services to drive the missions of their organizations. At Blackbaud, we are driven by passion for our customers. This passion unites us and drives us to greatness. As part of our team, you will make breakthrough innovations that push our products forward, improve our business and delight our customers. ? ? You will work with people who are like-minded, passionate, and at the top of their game. You will make an impact.? Blackbaud is not just another software company. We are proud of our focus on innovation and our commitment to delighting the customer. At Blackbaud, we challenge our employees to ‘B’ the difference and believe we each play a pivotal role in the success of our customers and products.? ? Do you have a passion for excellence and achievement? Do you enjoy working in a high-energy environment driven for success? Do you like being on the cutting edge of technology? Then Blackbaud wants you!? ?
How employees describe working at Blackbaud
They are really really great
My team is great and skilled
able to retrieve vast amounts of information quickly
Be more user-friendly. As an organisation be more flexible.
Creating a customer focused culture that delivers on the mission
What it's like to work at Blackbaud
- Blackbaud employees generally work 8.6 hrs a day
- Employees at Blackbaud report the work pace is comfortably fast
- On a typical day, employees at Blackbaud have 4+ meetings
- 84% of Blackbaud employees look forward to interacting with their team every day
- Blackbaud employees most often take 20-30 paid vacation and sick days each year
- 60% of Blackbaud employees report they are happy with their work life balance
- Blackbaud employees typically get valuable feedback on how to improve at work Once a quarter
- 70% of Blackbaud employees call their work environment positive
Q&A With Blackbaud Employees
IDX: 0 TOT: 92
How's the morale at Blackbaud?
Not great and a terrible management team globally
Lowest morale of any company I’ve worked for. Management has no interest in improving it. Employee concerns fall on deaf ears.
Worst of any company I’ve worked for.
Does Blackbaud have any remote positions?
Top Employee Response
As of February 2018, the company no longer allows people to work remotely.
as of 2021 blackbaud is a remote-first company
Yes. I started in the office but transitioned to full time remote. It is very common to work remotely at Blackbaud.
How's the vacation policy at Blackbaud?
4 weeks
20 days for the first three years, then 25 thereafter; however, in Support, you must take PTO to go to the doctor or have an emergency come up mid-day. There is no dedicated sick time.
Good. You are allotted a certain number of days PTO and those can be used for vacation or sick days. The allotment goes up with tenure at the company.
What are company outings like at Blackbaud?
Haven’t had one in 5 years I’ve been there
There are no longer any outings
What is the daily attire at Blackbaud?
Casual
Casual
How's the work pace at Blackbaud?
Fast
Day to day is fast (call after call or chat after chat), but the company itself never implements any new products m, so it becomes stale quickly.
How's the feedback proccess at Blackbaud?
Feedback is almost nonexistent. Formal reviews were replaced with quarterly check-ins several years ago and they are typically devoid of real, constructive feedback.
Management doesn’t do a lot to make themselves seem approachable. During quarterly check-ins, they will listen to your feedback, but not take it into consideration.
What's one thing you wish you'd known before joining Blackbaud?
Execs are not great
Wish I had known how old school/corporate they are. It’s all about the bottom line. They do not see value in offering customers modern tech.
What unique perks and benefits does Blackbaud provide?
None what so ever
Volunteer for vacation, though that is limited in support. Didn’t used to be though.
Who did you meet with during your interview? And how long did it take to hear back from Blackbaud?
8 week process
Met with various members of management. Took about a week.
If you could make changes, how would you improve the culture at Blackbaud?
Top Employee Response
The company needs to learn how to be a multi-office site and not rely solely on the Charleston office for all decisions
Get out of the 90s tech/corporate mindset and step into the 21 century. Run the company like a tech company, not a financial institution.
How does Blackbaud measure success and growth in the Marketing department?
Leads pipeline
What skills do you need to be successful in the Marketing department at Blackbaud?
Integrated marketing
What part of Blackbaud's business is growing fastest? What part is having difficulties?
All in shambles at moment
How innovative is Blackbaud?
Not at all
How hard is it to get promoted at Blackbaud?
Shoot so hard
How long after an interview at Blackbaud does it take to hear back?
You don’t hear back if you don’t make the cut
What kind of people does Blackbaud like to hire?
Yes people who don’t know what they’re doing especially senior execs
Is there drug testing at Blackbaud?
Top Employee Response
No
What do people at Blackbaud think about the CEO? What do they do well and what can they improve?
Top Employee Response
Too corporate. Highest paid CEO in South Carolina and is extremely out of touch with employee engagement.
How does Blackbaud make decisions around promotions?
They will tell you to raise one stat, then once you do, they’ll fine something else to harp on. Eventually, you’ll be given the promotion simply because there was a spot to fill.
What kind of people succeed at Blackbaud?
Those who go with the flow and accept the crappy changes that come their way.
How can I improve my chances of being hired at Blackbaud?
Due to the mount of people leaving, they’re desperate and will hire anyone. Don’t worry about trying too hard.
How secure do you feel at your job at Blackbaud?
Excessive consolidation among various departments has caused teams to feel less secure company-wide. To go along with these changes, the company implements more red tape for employees and clients. Clients are not happy, and employees are noticing.
What's the best part of your job at Blackbaud?
Leaving at the end of the day.
Curious about what work's like at Blackbaud?
Anonymously Ask Blackbaud Employees Any Question
Should I work at Blackbaud?
35% of Blackbaud employees would encourage their friends to become coworkers, whereas 28% are neutral and 37% would not recommend working at Blackbaud to their friends.
| 35% | Promoters |
|---|---|
| 28% | Passive |
| 37% | Detractors |
Working at Blackbaud's competitors
Recently Asked Questions about working at Blackbaud
- How does Blackbaud measure success and growth in the Marketing department?
- What skills do you need to be successful in the Marketing department at Blackbaud?
- How hard is it to get promoted at Blackbaud?
- How long after an interview at Blackbaud does it take to hear back?
- What kind of people does Blackbaud like to hire?
