-2
eNPS Score
Q&A With Blackbaud Employees
Working at Blackbaud is more than just a job - it means making an impact in the lives of others every day. Over 40,000 non-profit customers use Blackbaud’s software and services to drive the missions of their organizations. At Blackbaud, we are driven by passion for our customers. This passion unites us and drives us to greatness. As part of our team, you will make breakthrough innovations that push our products forward, improve our business and delight our customers. ? ? You will work with people who are like-minded, passionate, and at the top of their game. You will make an impact.? Blackbaud is not just another software company. We are proud of our focus on innovation and our commitment to delighting the customer. At Blackbaud, we challenge our employees to ‘B’ the difference and believe we each play a pivotal role in the success of our customers and products.? ? Do you have a passion for excellence and achievement? Do you enjoy working in a high-energy environment driven for success? Do you like being on the cutting edge of technology? Then Blackbaud wants you!? ?
How employees describe working at Blackbaud
They are really really great
My team is great and skilled
able to retrieve vast amounts of information quickly
Be more user-friendly. As an organisation be more flexible.
Creating a customer focused culture that delivers on the mission
What it's like to work at Blackbaud
- Blackbaud employees generally work 8.6 hrs a day
- Employees at Blackbaud report the work pace is comfortably fast
- On a typical day, employees at Blackbaud have 4+ meetings
- 84% of Blackbaud employees look forward to interacting with their team every day
- Blackbaud employees most often take 20-30 paid vacation and sick days each year
- 60% of Blackbaud employees report they are happy with their work life balance
- Blackbaud employees typically get valuable feedback on how to improve at work Once a quarter
- 70% of Blackbaud employees call their work environment positive
Q&A With Blackbaud Employees
IDX: 25 TOT: 92
How do you feel about going to work at Blackbaud everyday?
I dread it.
How difficult is it to maintain a social life while in your job at Blackbaud?
Difficult. You are required to take incoming chats/calls all day long.
How challenged are you at Blackbaud?
Little to none.
How much and how often do raises happen at Blackbaud?
Every six months. Sometimes decent, sometimes only a couple bucks.
How much diversity is there among employees at Blackbaud?
Don’t really pay attention to that.
What's the office layout like at Blackbaud?
Austin office is large with lots of room for growth.
What's the pay like for Customer Support roles at Blackbaud?
Average for entry level
What's the vibe like in the Customer Support dept at Blackbaud? How many hours are you working?
Morale is lowest of any place I’ve worked. Support is being turned into a call center by corporate. Management in Austin either can’t do anything about it, or doesn’t want to do anything about it.
What's the Customer Support team like at Blackbaud?
Support team (in Austin) has historically been great; however, people are leaving in droves.
How's the leadership on the Customer Support team at Blackbaud?
They’re great people, but their hands are tied when it comes to the poor decisions of upper management. Changes are steamrolled on the team and there’s nothing they can do about it.
How long do the interviews usually take at Blackbaud?
4-5 hours.
How do I do well in an interview at Blackbaud?
Be yourself. Have a casual conversation.
How would you describe your overall experience interviewing at Blackbaud?
Easy going
What questions do they ask during the interview process at Blackbaud?
Basic questions you would expect from an interview.
How would you compare interviewing at Blackbaud to other places you've interviewed?
Easy
What should I wear for an interview at Blackbaud?
They will require you to dress nicely.
How's the work life balance at Blackbaud?
Slightly below average
What are the team outings like at Blackbaud?
We no longer have team outings.
Curious about what work's like at Blackbaud?
Anonymously Ask Blackbaud Employees Any Question
Should I work at Blackbaud?
35% of Blackbaud employees would encourage their friends to become coworkers, whereas 28% are neutral and 37% would not recommend working at Blackbaud to their friends.
| 35% | Promoters |
|---|---|
| 28% | Passive |
| 37% | Detractors |
Working at Blackbaud's competitors
Recently Asked Questions about working at Blackbaud
- How does Blackbaud measure success and growth in the Marketing department?
- What skills do you need to be successful in the Marketing department at Blackbaud?
- How hard is it to get promoted at Blackbaud?
- How long after an interview at Blackbaud does it take to hear back?
- What kind of people does Blackbaud like to hire?
