Blackbaud Employee Reviews
Out of 93 Blackbaud employee reviews, 62% were positive. The remaining 38% were constructive reviews with the goal of helping Blackbaud improve their work culture. The Sales team, with 53% positive reviews, reports the best experience at Blackbaud compared to all other departments at the company.
What does the leadership team need to get better at?
Empowering personnel to grow. Challenging those in current leadership to be more than mediocre KPI managers. Actually facilitate an environment that marginalized identifying people feel psychologically safe and not just one where minorities are forced to present a certain way to be valued.
Just be real and tell the truth. Ask for feedback and listen. Don't make centralized decisions for all verticals.
Honestly, I cannot think of anything because nothing will change.
Making customers happy will lead to them staying, buying more, and referring others. Raising rates and fees increases revenue but doesn’t actually help customer
Listening and following through. Holding folks in the Engineering dept more accountable for missed
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Random and frequent territory re-assignments don't seem the best strategy for long term success.
Pay scales are a secret, and they’re apparently such a secret that everyone knows women and nonwhite men are paid less but no one can prove i
Blackbaud leadership understands that they can pay less than other tech companies because they are in Charleston, where jobs are harder to come by. They also hire multiple entry level sales people, knowing that the majority will not make it.
Review from Sales Dept
They are based in Charleston SC and I feel like the company pays everyone based off this. Most tech companies provide higher base and commissions
Review from Sales Dept
Micromanagement and layoffs are frequent
What do your coworkers need to improve and how could you work together better?
don't say 'this is not my responsibility'
More enthusiasm and more passion
Broader skills experience and knowledge
Review from Sales Dept
What needs to change to make the company culture better?
CEO and CMO would be good
More people willing to work hard
Stop creating processes that cause internal conflict
Review from Sales Dept
It is 2020 and this company discourages working remotely.
Focus on delivering a better product and actually be able to deliver services on time. Also, Blackbaud is rapidly losing people because they underpay or assign quotas that are not attainable.
Review from Sales Dept
What would you improve about your company's interview process?
More coordinated meetings in one day rather than five weekS
What's going wrong and how can it be improved?
product quality. All products but LO first.
Not really sure but managers need to help
Supervisors avoid fixing problems. Employees often are not held accountable. Incompetent employees continue to receive key assignments. No measurement of outcomes.
Fix services and support. Move Raiser's Edge to the cloud completely, focus on actual integration with your own products and value your employees more.
Review from Sales Dept
What would you most like to see improved at your company?
salaries brought to industry standards & IT infrastructure modernized