Blue Apron FAQs

We currently accept Apple Pay, Visa, MasterCard, American Express, and Discover.At this time, we do not accept any form of Food Stamps or EBT.

We currently offer a weekly rotating selection of six recipe options, ranging from 0-15 SmartPoints, on our myWWplan. These meals are perfectly portioned for 2 people to enjoy, and you can choose to receive either 2 or 3 of these recipes in each delivery.

We teamed up with WW (Weight Watchers reimagined) to design easy-to-cook recipes for a healthy lifestyle. These recipes, available exclusively through ourmyWWmeal plan, are created by the Blue Apron Culinary team in close collaboration with WW wellness experts. Weve placed an emphasis on diverse cuisines, specialty ingredients and unique flavors.

Were partnering with WW because we believe their purpose to inspire healthy habits for real life aligns perfectly with our mission to make incredible home cooking accessible for everyone.

EachmyWWrecipe will display their SmartPoints value per serving, which can be found in the recipe description both online and on the physical recipe card. You can also scan the barcode on your physical recipe card to track your SmartPoints according to themyWWplan of your choice.

For additional information onmyWWplease visit the WW homepage or the generalmyWW resource page. WW Members can use Connect and their Coaches & Guides as resources as well. 'To sign up for Blue Apron and select our myWWplan, create your account to get started!

Were happy to offer 3-4 vegetarian recipes every week on our Signature for 2 meal plan.

When you select our Signature for 2 plan, youll be given the option to select 2 or 3 of the vegetarian recipes available each week.

Additionally, we''re now offering vegetarian Blue Apron x Beyond Meat recipes on our Signature plans! Please note that although the Beyond Burger patties themselves are 100% plant-based, our Beyond Burger recipes may include ingredients that are not plant-based (such as cheese). Visit your Upcoming page to see recipe details and add them to your box.

If you currently have a Blue Apron account, you can head over to the Dietary Selections section of your Account Settings and check the Were Vegetarian box. Well automatically default you to vegetarian recipes each week, but youll still be able to customize your menu. Please note, were unable to accommodate individual food allergies.

At this time, a fully vegetarian box is only only available on our Signature for 2 plan.

Blue Apron is a fresh ingredient and recipe delivery service that helps chefs of all levels cook incredible meals at home. We take care of the menu planning and shopping (providing you with fresh, locally sourced ingredients in pre-measured quantities), so all you have to do is cook and enjoy (please note: our blog is full of helpful tips that will help you cook with speed and ease).

We offer the following plans designed to suit your specific culinary needs.Plus, you can choose to skip your orders up to 5 weeks in advance or cancel at any time.

Signature Plan for 2

Our Signature Plan for 2 is your choice of 2 or 3 recipes in each weekly delivery that are perfectly portioned for two people.

Youre able to select 2 or 3 recipes out of the 8 unique options created by our Culinary team each week (or you can let us make selections for you based on your dietary preferences).

Starting the week of 12/16/19, you'll have 11 unique recipes to choose from each week.

Signature Plan for 4

This plan is perfect for feeding a family of 4.

Our Culinary team creates 6 delicious recipe options for this plan each week, and you can choose to receive 2, 3 or 4 recipes per delivery.

Vegetarian Plan for 2

Were happy to offer meat-free dishes that celebrate the best of seasonal produce.

We offer between 3-4 vegetarian recipes every week that are portioned for 2 people to enjoy. If you select this plan, well automatically default you to vegetarian recipes each week.

Regardless of your plan, Blue Apron is designed to teach you how to cook new recipes you may not have tried before, introduce you to seasonal, farm-fresh ingredients and reduce food waste. If youd like to start cooking with us or learn more about our plans, click here to get started!

Our Signature for 4 meals are designed to serve a family of 4, while our Signature for 2 plan recipes are perfectly portioned to serve 2 people.

If youd like to switch plans, head to your Plan Settings. From there, click 'Edit' and select the plan youd like to switch to. Please note that all changes should be made by the 'Changeable Before' date in order to update your next scheduled delivery.

Upcoming page

You can also switch your meal plan for a specific upcoming delivery by visiting your . Locate the week youd like to modify and select 'Change Recipes.'Then, click on the drop-down menu below the delivery date to select the plan youd like. Once you select recipes on your desired plan, hit 'Save' to lock in your changes.This will update your plan for that week only, while the rest of your deliveries will remain on your originally selected meal plan.

Just be sure to make all changes by the Changeable before date, which you can view by clicking on the Receipt icon to the right of the 'Manage Delivery' button.

We offer the following plans designed to suit your specific culinary needs:

Signature Plan for 2

Our Signature Plan for 2 is your choice of 2 or 3 recipes in each weekly delivery that are perfectly portioned for two people.

Youre able to select 2 or 3 recipes out of the 8 unique options created by our Culinary team each week (or you can let us make selections for you based on your dietary preferences).

Starting the week of 12/16/19, you'll have 11 unique recipes to choose from each week.

Signature Plan for 4

This plan is perfect for feeding a family of 4.

Our Culinary team creates 6 delicious recipe options for this plan each week, and you can choose to receive 2, 3 or 4 recipes per delivery.

Vegetarian Plan for 2

Were happy to offer meat-free dishes that celebrate the best of seasonal produce.

We offer between 3-4 vegetarian recipes every week that are portioned for 2 people to enjoy. If you select this plan, well automatically default you to vegetarian recipes each week.

You can also change your plan from week to week if you decide you'd like to try some of our other menus. Once your account is completed, you'll have the option to switch between plans for any upcoming scheduled orders on your Upcoming page.

Click here to sign up for the plan that works best for you.

Did you know you can always skip orders up to five weeks in advance? To skip, sign in to your account, head to your Upcoming page and locate the order you'd like to skip. Click the Manage Delivery button to the right of the delivery date and select 'Skip This Delivery.'

If you decide to cancel your account, contact our Customer Experience team at [email protected], and we'll email you instructions on how to complete the cancellation process.

Please note that any order shown as Ordered Processed or Shipped on your Upcoming page has already been processed and cannot be cancelled. A friendly reminder that youll be responsible for all charges incurred (including applicable taxes and other charges) for any orders that have already been processed.

We always aim to ensure that your Blue Apron experience is incredible. If theres anything our Customer Experience team can do to help, pleasedon'thesitate to contact us here or visit the rest of our Help Center.

Our Culinary team hand-selects their tried-and-true kitchen essentials for you to purchase at our Market to make your cooking process faster and easier!

From prep bowls to handcrafted Japanese chef's knives, our Market products are high-quality pieces, many of which are used in some of the best professional kitchens around the world. Visit our Market to view our complete offering and make cooking even more convenient.

Our Market features the same tried-and-true tools our Culinary team swears by in the test kitchen (and their own kitchens, too!), so youll be able to find all the items you need to prep and cook your recipes.

Just head to our Blue Apron Market and browse for the items you want.

Click Add to Basketon the items you'd like to order.

When youre ready to complete your order, click on the Basket icon located to the right of the Shop button.

Click Checkout and confirm your Shipping and Billing information.

Click Place your Order.

If youre already a Blue Apron customer, youll be prompted to log into your account. If youaren'tan existing customer, you can check out as a guest without creating a Blue Apron account.

We offer Standard Shipping (5-7 Business Days) options for our Market products:

$0 - $50.00 Order Value: $5.99

$50+ Order Value: Free

All delivery dates are estimates and can be delayed due to incorrect shipping address, payment issues or shipping partner delays. The order value is based on the pre-tax, post-promotion, pre-shipping charge. For any products that are backordered, please refer to the products page for expected shipment date.

Our Market items ship to the 48 contiguous United States. Please note we aren't able to ship to P.O. Box addresses.

If youre unsatisfied with a product, well gladly provide a full refund on all items returned (excluding food and Gift Cards) within 30 days of receipt as long as its in its original packaging and condition.

To make a return, please email [email protected] and well provide you with the pre-paid return label label and any shipping instructions that may apply. After the items are returned to our warehouse, well process a refund within 10 days.

To ensure you receive your items on time, orders placed through the Market begin to process almost immediately. Please note that the window to adjust an order is limited and cannot always be accommodated.

However, you can contact our Customer Experience team to see if your Market order has started processing by emailing [email protected] and well provide you with the appropriate steps. Please include your order confirmation number, email address, and full name. Well do our best to accommodate your request!

All Market products sold and shipped to the following states are subject to sales tax: California, Colorado, Connecticut, Massachusetts, Nebraska, New Jersey, New York, Ohio, Texas, Washington, West Virginia, and Wyoming.

The amount of tax depends on the type of product sold and the applicable tax rate in each jurisdiction. Please note that sales tax will be applied to your total at the time of checkout.

Although sales tax is not collected in every state, you may still be subject to sales tax depending on the type of product purchased.

You can contact your respective states regarding procedures for filings and applicable tax rates for items purchased.

No, we currentlydon'toffer the option to purchase a Market gift card. However, you can purchase an E-Gift Card for our meals or wine subscriptions by clicking here.

The name Blue Apron is an homage to chefs around the world who wear blue aprons while learning to cook. Today, the blue apron is a symbol of lifelong learning within the culinary field, so our hope is that our name inspires others to discover new elements of preparing and cooking food!

We deliver Blue Apron meals to the contiguous United States. Click here to see what delivery options are available in your area. Visit this article to see where we can deliver Blue Apron wines.

When you sign up to receive Blue Apron and enter your zip code, youll have the option to select a your First Delivery Date from a list of available options in your area. You'll continue to receive deliveries on the day of the week that you choose, unless you decide to change it later in your Account Settings.

There are no membership fees associated with our meal or wine plans.

Yes, well continue to deliver you weekly meals or monthly wine, unless you decide to skip any upcoming deliveries or cancel. Theres no minimum commitment, so youre welcome to skip a meal or cancel your subscription at any time.

Please note that all account changes need to be made by the Changeable Before date reflected on your Upcoming page and Account Settings. All orders shown as Order Processed or Shipped on your Upcoming page have already been processed and cannot be cancelled. A friendly reminder that you will be responsible for all charges (including applicable taxes and charges) relating to any order processed before this time.

Theres no minimum commitment required for our subscriptions. All orders can be skipped or cancelled by the cutoff date and time, reflected on your Upcoming pageand your Account Settings. A friendly reminder that any orders identified as Order Processed or Shipped in your Upcoming pagehave already processed, and can't be changed or cancelled.

At this time, we don't offer specific dietary plans, with the exception of our Signature for 2 Vegetarian Plan. However, our Culinary team designs many of our recipes so they can be adjusted by making simple at-home substitutions.

Many of our chefs check their weekly menus in advance and customize their menus each week by visiting their Upcoming page. If youcan'tfind an exact menu that works for you, you can make an appropriate ingredient substitution or choose to skip that weeks delivery.

Blue Apron meals deliveries contain all the seasonal produce and specialty ingredients you need to create unique, flavorful meals for the week. In each box, well send detailed recipe cards with step-by-step instructions to make dinner easy and delicious. Just bring salt, pepper, olive oil and an appetite!

Additionally, our team works hard to carefully package each ingredient, ensuring that your delivery arrives ready to enjoy.

We always want to help our chefs make informed decisions when cooking with us, so we provide nutritional information for each recipe up to 1.5 weeks in advance. These labels include the recipes ingredient list, nutrient breakdown, daily values and allergen information.

Because every chefs style of cooking differs, the caloric values of prepared meals may vary slightly depending on any added ingredients (such as olive oil) used in the process.

All of our ingredients are packaged in a facility that also processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat and soy. Because of this, wedon'trecommend ordering Blue Apron if you have a severe food allergy.

We also provide allergen information on our nutrition labels for each recipe, which are available online up to 1.5 weeks in advance. We also recommend checking the ingredient labels in your box for the most up-to-date allergen information, as we occasionally need to replace an item with an alternative to ensure high quality.

We work with trusted suppliers and artisans to source the best seasonal ingredients. Our direct relationship with farmers guarantees demand for their harvest, allowing them to better plan their crop rotations to grow specialty produce for us. Our Culinary team uses these ingredients to create recipes that encourage our chefs to try new ingredients and cooking techniques at home every week.

Please know that we take care to ensure our recipes are suitable for beginners and experts alike. Our Culinary team is always working hard to put new, unique meals on your table each week.

Our Culinary team uses seasonal ingredients to create meals that encourage our chefs at home to try new recipes and cooking techniques every week. We take care to ensure our recipes are suitable for beginners and experts alike.

We carefully review customer feedback on each recipe to occasionally bring back the highest rated, most-loved recipes as Customer Favorites. By working with trusted suppliers to source specialty products, were able to create unique recipes designed around the freshest ingredients from the current harvest.

We always want our chefs to have a variety of choices each week regardless of dietary preferences, so we provide three vegetarian recipe options on our weekly Signature Plan for 2 menu. Blue Apron vegetarian recipes are made with fruits and vegetables, grains, legumes, nuts and seeds and are created with or without dairy products,* honey and/or eggs for you to enjoy as part of your vegetarian preference.

*Select artisanal cheeses may contain animal derived rennet.

Each week, we strive to offer at least 1 recipe that is at or below 48g net carbohydrates per serving on our Signature for 2 Plan. The Carb Conscious badge allows you to see these at a glance when making your weekly meal selections.

These recipes are at least 25% reduced in Net Carbs* per serving compared to the average 2-serving Signature Blue Apron recipe served in 2019. The average 2-serving Signature recipe provides 64g Net Carb per serving.

You can also view the full nutritional information for all of our recipes up to 1.5 weeks in advance by visiting any of our upcoming recipe pages and clicking the pop-up icon next to Nutrition.

If youd like to view our upcoming menu options, visit our On The Menu page or your Upcoming page for more information.

*Net carbs are Total carbohydrates minus dietary fiber.

Were excited to partner with Beyond Meat to introduce their products on our Signature meal plans!

Quality and discovery will always be central to the Blue Apron experience. We know a growing number of customers are interested in plant-based proteins, whether as an alternative to meat, a desire to explore a new ingredient or an opportunity to make more sustainable food choices.

Well consistently feature Beyond Meat products on our Signature menus and look forward to collecting feedback from our customers. Well still offer our three usual vegetarian recipes on our Signature for 2 plan, in addition to one Blue Apron x Beyond Meat recipe, and four selections that feature traditional proteins, such as pork, chicken, seafood, or shellfish.

For more details on our partnership with Beyond Meat, click here.

You can view your upcoming menus and choose your recipes up to 3 weeks in advance on the Upcoming page! For additional instructions on how to manage your orders, check out the aricles below:

How do I select my recipes?

How do I reschedule a meals delivery?

How do I skip a delivery?

How can I switch my plan?

How do I choose my recipes on the Blue Apron app?

Yes! Regardless of which plan you select, youll be able to customize your recipes each week ahead of time. Click here to learn how to choose your recipes.

Head to the Dietary Selections section of your Account Settings. Check or uncheck selections in your Dietary Selections, and then click the Update button. Please note that all account changes must be made by the 'Changeable Before' date of the order youd like to update.

To change your upcoming recipes, head to your Upcoming page and locate the scheduled order youd like to modify.

Here, youll see the recipes youre currently set to receive indicated by a checkmark. You can select the dropdown menu under your delivery date to view and select recipes from a different plan for that week.

Once you've selected the plan you'd like to choose recipes from, click on the Change Recipes button to the right of the delivery date. Youll see blue plus symbols on each available recipe. From there, select the recipes youd like by clicking on the plus symbol and press Save to update your selections. You'll need to make all order and account changes prior to the 'Changeable before' date and time, located by clicking on the Receipt icon to the right of the 'Manage Delivery' button.

If using a mobile app, you can make recipe selections by visiting the Upcoming tab and locating the delivery date youd like to modify. Here, tap the blue edit button at the bottom of your screen and select 'Change Menu' to modify your menu for that week.

We love receiving your recipe feedback! To rate a recipe, visit your Delivery History. Here, youll see any past orders appear as you continue to scroll down. Youll have the option to select the number of stars youd like to rate each recipe and provide our Culinary team with any additional comments.

Once you click Submit, our Culinary team will be able to review your feedback, which they use to develop and create future recipes. Please note that you can learn more about a specific recipe by clicking on the recipes image. This is a great way to refresh your memory on previous orders or recreate past favorites at home!

To print out the step-by-step instructions for a particular recipe, follow these steps:

Go to a recipes details page by visiting the Online Cookbook or your Delivery History on a computer.

On your keyboard, hit Command + P on a Mac, or Control + P on a Windows PC.

Be sure to print on standard 8.5 x 11 sized paper to ensure it prints correctly.

Save and enjoy a delicious home-cooked Blue Apron meal!

Due to our just-in-time sourcing model, specialty ingredients may come in limited quantities. This means that, occasionally, some of our more popular recipes will be marked Sold Out on your Upcoming page.

To ensure that you receive a specific recipe on the menu before it becomes sold out, you can make selections up to 3 weeks in advance on your Upcoming page. Just click Change Recipes on the right-hand side of your next scheduled order to lock in your selections!

Your cutoff for making changes to an upcoming scheduled delivery is the Changeable before date and time reflected on both your Upcoming page and Account Settings.

To locate your current weeks Changeable before date, visit the Plan Settings section of your Account Settings.

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On your Upcoming page, you can view the Changeable before date for each upcoming weekly meals or monthly wine delivery by selecting the Receipt icon to the right of the Manage Delivery button for each delivery date.

Please note that all account changes need to be made by the Changeable Before date and time of the order you'd like the changes to apply to.

If its helpful, the best way to stay up-to-date with upcoming orders is to download our mobile app, available on both iOS and Android. You can enable push notifications, so that you'll receive weekly reminders about your next scheduled delivery. Well automatically send you a reminder before each order is finalized, so you can make changes or skip that delivery before your weekly cutoff.

You can download the iPhone app through Apple App Store or the Android app through.

You can skip upcoming scheduled deliveries up to 5 weeks in advance! To skip an upcoming order before it processes:

Head to your Upcoming page

Scroll down until you locate the delivery youd like to skip, and select Manage Delivery

A pop-up window will give you the option to reschedule, change the deliverys address, or skip the order. To skip, select Skip This Delivery

Confirm this by selecting Skip one more time,and youll see a red x next to the delivery date once saved.

To unskip a deliveryyou'vepreviously skipped, select Unskip next to the delivery date.

Please note that all orders shown as Order Processed or Shipped in your Upcoming page have already been processed and cannot be changed. A friendly reminder that you will be responsible for all charges (including applicable taxes and charges) relating to any order processed after the Changeable before' date.

To update your weekly delivery address, head to the Delivery Info section of your Account Settings, and select Edit to start making those changes.

Upcoming page

If using a mobile device, you can edit your delivery address and other account information by tapping the chef's hat iconon the bottom navigation bar of our mobile app.

Alternatively, you can temporarily change your delivery address for a specific upcoming scheduled order before your weekly cutoff. This is a great way to forward your box to a different address while travelling, or to give the gift of home cooking to a friend or family member for an upcoming week!

If using a computer, visit your and locate the order youd like to modify. Select Manage Delivery and then Change Delivery Address.Here, youll fill out your desired recipient name and address and save by selecting Send Here at the bottom of your screen.

If youre using our mobile app, you can change the delivery address on any upcoming scheduled order by visiting your Upcoming tab and locating the order youd like to modify. Tap the edit button for the option to submit and save a new delivery address for that week.

Once the change has been saved, youll see a confirmation screen displaying the updated address for that weeks delivery. Please note that when changing your address to a new state, youll be responsible for any applicable state sales tax, which will be reflected in the order details.

If youd like to change your weekly delivery day, visit the Plan Settings section of your Account Settings and select Edit. Next to Delivery Day, you can select an available day of the week and click Update My Plan Settings to save your selection.

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If youd just like to temporarily change your delivery day for a specific week, to learn how to reschedule an upcoming scheduled order!

If youd like to change your delivery day for an upcoming week, visit your Upcoming page and locate the order youd like to modify. Select Manage Delivery for the option to reschedule and select your preferred date out of the available delivery days. This will change your delivery day for that order, while keeping the rest of your deliveries scheduled for your regular weekly delivery day indicated in your Plan Settings.

You can also temporarily change your delivery day on the mobile app by locating the delivery date youd like to reschedule on your Upcoming tab. Tap the blue edit button at the bottom of your screen and select 'Reschedule Delivery' to choose a new date.

Once an order is marked as Order Processed or Shipped in your Upcoming page, it has already been processed and cannot be changed. Please note you will be responsible for all charges (including applicable taxes) relating to any order processed after the Changeable before date.

You can always find the Changeable Before date reflected in the Account Settings section of your account or on your Upcoming pageby clicking on the Receipt icon to the right of the 'Manage Delivery' button.

The best way to stay up-to-date with upcoming orders is to download our mobile app, available on both iOS and Android, and enable push notifications so you'll receive weekly reminders about your next scheduled delivery. Well automatically send you a reminder before your next order is finalized, so you can make changes to your menu or skip that delivery before your weekly cutoff.

After you sign up and enter your zip code, youll have the option to select a delivery day from a list of available options in your area.

To view your delivery window, follow the steps below:1. Log into your account and head to your Upcoming page.

2. Your next meal delivery will be displayed at the top of the page.

3. Once your delivery ships, well send you an email with tracking information (this information can also be found on the Upcoming page once the delivery has shipped).

If you havent already, you can download our mobile app and enable push notifications that will let you know when your box has been delivered by the shipping carrier on your scheduled delivery day. Visit your Profile tab to manage your push notification settings, and decide what types of reminder youd like to receive.

We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on our food safety processes here.

We make every effort to ensure that each box arrives at your doorstep with all ingredients at the appropriate temperatures. We carefully pack our boxes with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery, and our team of packaging and food safety experts regularly assess the efficacy of our packaging, which we modify as needed. For example, we may alter the size or quantity of refrigerants, or use thermal liners with varying levels of insulation, based on the season, weather conditions, box contents, and delivery destination.

We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on our food safety processes here.

Were currently unable to offer a narrower window for your delivery. However, we pack all of our boxes with ice packs and insulated liners to maintain the freshness of our ingredients during transit and several hours after delivery.

To ensure optimal freshness, we advise that you unpack your ingredients into your fridge as soon as possible once they arrive.

If you havent already, you can download our mobile app and enable push notifications that will let you know when your box has been delivered by the shipping carrier on your scheduled delivery day. Visit your Profile tab to manage your push notification settings, and decide what types of reminder youd like to receive.

If youaren'thome when a delivery is made, the shipping carrier will typically leave your order at your doorstep.We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advanced planning may be needed to ensure immediate and proper storage of ingredients prior to consumption.

Depending on your area, you may be able to provide additional shipping instructions when creating your account (e.g., leaving the delivery at the back door or with a neighbor). Please note that while carriers may be able to honor these special delivery instructions, Blue Apron cannot guarantee that theyll be accommodated andisn'tliable for any lost, stolen or damaged deliveries that result from these requests.

Please find more information on our food safety processes here.

To recycle your Blue Apron packaging, visit the Recycling page in your account for detailed instructions on recycling each item at home.

Once your order has shipped, youll receive an email notification with the subject line Your Blue Apron delivery is on its way! The email will provide your order details and tracking number.

Welcome to Blue Apron, were excited to start cooking with you! Now that youre signed up, we recommend reviewing your Account Settings and exploring the menus on your Upcoming page.

Here's some important information around how to manage your Blue Apron account:

How do I select my recipes?

Whats my weekly cutoff date & time to makes changes to each upcoming order?

How can I switch my plan?

How do I reschedule a meals delivery?

How do I skip a delivery?

How do I update my account information?

If youd like join our community of home chefs, you can follow us on Facebook, Instagram and Twitter for exciting food content and Blue Apron news.

Wed also recommend downloading our mobile app for on-the-go account management! Our mobile app gives you the ability to enable push notifications, so we can send you a reminder to make any updates before each order is finalized. This way, you can make changes to your menu or skip that delivery before your weekly cutoff. Many of our chefs find the mobile app is the best way to stay up-to-date with their upcoming orders!

For additional Blue Apron recipes and kitchen tips, check out The Blue Apron Cookbook and The Blue Apron Blog.