-100
NPS
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BluPrint Home Loans
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About BluPrint Home Loans' Brand
At BluPrint, we’re not your typical home loan provider. We’re human-first. And we make sure our people are supported with dedicated resources, a collaborative culture, a clear path to career growth, and something else no one else can offer: the best of both worlds. The flexibility of a boutique lender and the strength, relationships and cutting-edge tech of a major national lender. Find your perfect work-life balance with a team that’s got the vision to allow you to excel.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
BluPrint Home Loans NPS
BluPrint Home Loans's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BluPrint Home Loans's customers would recommend using the product based on a scale of -100 to 100.
BluPrint Home Loans Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BluPrint Home Loans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BluPrint Home Loans Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BluPrint Home Loans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BluPrint Home Loans Product Quality
1.5/5
BluPrint Home Loans has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BluPrint Home Loans' overall Product Quality score rated by its users and customers.
BluPrint Home Loans Product Information
BluPrint Home Loans’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
BluPrint Home Loans Pricing
BluPrint Home Loans ROI & Value For Money
1.5/5
BluPrint Home Loans has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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BluPrint Home Loans Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BluPrint Home Loans Customer Service
1.5/5
BluPrint Home Loans has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BluPrint Home Loans' overall Customer Service score rated by its users and customers.
About BluPrint Home Loans's Customer Service
Address
607 N Vulcan Ave Unit 6, Encinitas, CA 92024
Website
http://www.bluprinthomeloans.com
Phone Number
(619) 567-3330
BluPrint Home Loans's Social Links
BluPrint Home Loans as an Employer
4.7/5
BluPrint Home Loans has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BluPrint Home Loans scored a -100 for Net Promoter Score and a 94 for Employee Net Promoter Score. NPS gauges how likely a customer of BluPrint Home Loans would recommend the brand to a friend. ENPS measures how likely BluPrint Home Loans employees would recommend working at BluPrint Home Loans to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
94
eNPS Score
| 94% | Promoters |
|---|---|
| 6% | Passive |
| 0% | Detractors |
