Breather FAQs

Outside food and beverages are permitted in most of our spaces, unless otherwise indicated in theNeed to Know section of the location's page on our site. However, please note thatBreatherspaces located inside hotelsgenerally don't permit catering.

As long as the spaceyou'vechosen doesnt prohibit catering, go ahead and get your meeting catered! You can leave anything that needs to be disposed of in the space at the end of your booking with no additional cleaning fees. However, should there be anything that the caterer needs to retrieve (such as coffee urns, trays, or dishes), please arrange for them to pick those items up before the end of your reservation, as wecan'tguarantee access to the space afterwards!

If you'd like to confirm that catering is permitted, or ask our team to recommend a caterer, please reach out to our Customer Care team with the details of your reservationwe're always happy to help. You can also view our Catering Policy here.

One-hour bookings are back!

While most of our spaces have a minimum booking duration oftwo hours, it's now possible to book some of our spaces for only one hour. Take a look at the list below to see which spaces can be booked for an hour at a time!

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Boston

London

Los Angeles

Montreal

New York City

SF Bay Area

Washington D.C.

Boston

211 Congress Street

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London

6-7 Hatton Garden, Farringdon, #2

15a Hanover Street, Mayfair, #2

26 Mortimer Street, Fitzrovia

38 Rosebery Avenue, Clerkenwell, #1

43 Maiden Lane, Covent Garden, 5th Floor

44 Welbeck Street, Marylebone, Ground Floor

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Los Angeles

1540 7th Street

3535 Hayden Avenue, #210

9314 Venice Boulevard

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Montreal

372 Rue Ste-Catherine O., #105

372 Rue Ste-Catherine O., #212

507 Place d'Armes

4398 Boulevard St-Laurent

Hotel Gault

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New York City

11 Howard Hotel

26 Broadway, #963-2

37 E 28th Street, #201-1

135 Bowery, #3

135 Bowery, #4

138 Wooster Street, #2

211 E 43rd Street, #1703-3

336 W 37th Street, #1510-1

601 W 26th Street, #1890

648 Broadway, #907

1239 Broadway, #819

Broome Hotel

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SF Bay Area

32 Federal Street

51 Federal Street

185 Clara Street

381 Bush Street, #402

490 Post Street, #208

564 Market Street, #307

647 7th Street

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Washington D.C.

444 North Capitol Street NW, #730-A

444 North Capitol Street NW, #730-B

444 North Capitol Street NW, #730-C

2122 P Street NW, #200-1

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How does Breather price its spaces?

Weve kept our pricing simple. Heres how it works:

Each space has an hourly rate, which is listed on our website. If you book between one hour and eight hours, youll be charged by the hour at the rate shown online. This hourly rate mayvary, depending on the date.

At eight hours, the price of the booking is capped. This means that youwon'tbe charged for hours added to the booking consecutively on the same dayan eight-hour booking will cost the same as a twelve-hour booking. (This doesn't apply to the next day!)

The daily rate for a space will cost the same as eight hours at the hourly rate and gets you the space from the time the space opens until the time the space closes.

Rates for month-long bookings vary! If youre interested in a longer booking, please reach out to our Customer Care team.

What if I need to extend my reservation?

If you extend your reservation before the end of your reservation, that time will be included in your reservation and the cap will apply. In other words, if you extend your eight-hour reservation for one hour before the end of your reservation, youwon'tbe charged for the extra time.

However, if you attempt to extend your reservation after your reservation has ended, it will be registered as a second reservation and youll be charged for it at the spaces hourly rate. If you remain in the spaceafteryour reservation without extending, you will also be charged for that time.

Additionally, if youd like to book outside of the opening hours of a building, youll be charged for any off-hours at the hourly rate for that space.

What if the space I want to reserve for the day is open for less than 8 hours?

Don't worry! Youll be charged the standard hourly rate for the length of your reservation.

How fast is the internet in your spaces?

We provide a secure, stable WiFi connection in all of our spaces. The internet speed may vary by location. However, the speed provided is appropriate for browsing, presenting, and video conferencing. We have also ensured that our larger spaces are properly equipped to support groups working together online.

If you're concerned about the WiFi speed being suitable for your needs, or if you have questions about an individual location, please reach out to our Customer Care team! We can help you book the best space for you.

Need to book multiple days?

You can book daily right from the website! Actually, this option has proven so popular that we've made it our defaultas long as you haveDaily selected in our time selector, you're all set to book by the day.

If you don't need a space for that long, that's OKjust toggle the switch over toHourly to book a shorter reservation.

Leaving Items Overnight

When booking a Breather for multiple days, you'll be able to leave your items in the space overnight.However, please note that neither Breather nor the building areliable for items left in the space overnight.

We also ask that younotify our Customer Care team, so we can let our city team know that the items were left deliberately!

Open and Close Times

All Breather spaces have unique open and close times based on the building. Breather spacescannotbe used outside of operatinghours without approval. If you want to book for a few days, and you think you may want to access the spaceoutside of operating hours, please reach out to our Customer Care team to see if we can accommodate this!

Weekends

Should you desire to include weekends in your daily booking, please be sure to select a space that is open over the weekend.

If your desired space isnot open on the weekend, these days will be excluded from your reservation and you won't have access to the space. You willnot be charged for any day that the space is closed.

Cancelling or Shortening a Daily Booking

Should you wish to cancel your booking,you can do so up to two hours before the beginning of the first day of the reservation. However, since all days of a daily booking are counted as a single reservation, after the beginning of the reservation on the first day it will no longer be possible tocancel the booking.

Unfortunately, it's not possible toedit a daily booking at this time. If you need to make any changes after making your booking, you can eithercancel and re-book your reservation, or reach out to Customer Care for assistance!

Why did I receive an additional fee on my invoice?

Any applicable fees or additional charges will appear on your invoice. Additional charges can be the result of a requested add-on (such as a projector, chairs, or early access request), a service fee (if the room required additional cleaning or furniture rearrangement), or even an overstay charge.

Service Fee

In accordance with our Terms of Service (under 'Representations and Warranties'), Breatherreserves the right to charge the payment method designated in your account for the reasonable cost of such repair and/or cleaning should there be excessive "wear and tear" to our space and/or furniture.

Overstay Charge

If you stay in the room, its likely youll run into one of our Operations Associates who is assigned to your space. They will allow you a 5 minute grace period to gather your things, but any time beyond that will be added to your bill.

Breathermembers must be 18 and over to use our service.

Members may be asked to produce valid identification and proof of age at any time during the booking process.

Members may cancel or change a reservation up until 2 hours before it beginsabsolutely free of charge. Within 2 hours of the start time, it is no longer possible to cancel, shorten, or move your booking and you will be billed for the entire reservation.

Need to cancel your booking? Here's how.

Breather will always respect our members' privacy.At no time will your Breather bookings be recorded or visually monitored. They are, however, subject to monitoring by means of sensors and other detectors (such as smoke detectors).

Please keep in mind that certain Breather spaces have varying privacy levels and may sometimes be classified as "semi-private" in their location description. Additionally, certain locations may have video monitoring outside of the Breather space, along with other in-building security.

Does Breather offer refunds?

In accordance with our Terms of Service (under 'Payment Terms'), any costs associated with services rendered by Breather arenon-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate your usage, the Company's decision to terminate your usage, disruptions either planned, accidental or intentional, or any reason whatsoever.

In the event thatyou have encountered a significant service failure, you may be eligible for a refund or application of Breather credit, according to certain conditions. Please reach out to our Customer Care team for further assistance.

How do Breather credits work?

Any free credits accumulated with Breather are non-transferrable and non-refundable.

Free credit can be redeemed by means of coupons, referral codes (intended for new members) and automatically applied discount codes (such as those found in Marketing emails).In order to use your credits, they must exist in your account (ie they must be redeemed) prior to placing a booking on our platform.

Need to close your account?

In the event that you would like to close your Breather account, please contact our Customer Care team via phone, chat, or email and we will deactivate theaccount for you. In order for our team to locate your account, please provide us with the name, email, and phone numberassociated with your account.

Change of heart?

Not a problem! Contact our Customer Care team with your account informationand wewill re-activate it immediately.

Forgot something?

Our Operations Associates gather lost items and bring them to the city's HQ. If your forgotten item was found, you will receive a notice from our Customer Care team. Once you have identified the lost item, you have 30 days to retrieve it. (If the item that was left behind was related tocatering, we may hold it for a shorter amount of time. For more about our catering policy, please take a look at this article.)Please note that Breather is not liable for any lost or missing belongings.

Account suspensions can occur for a variety of reasons, from booking pattern changes, to missing or damaged items after bookings. The Breather network has a strict zero tolerance policy for any breach of our Terms of Service.

In the event that your account has been suspended, you will receive a notice via email from our Security and Loss Prevention team.

Breather reserves the right to suspend, restrict and/or terminate usage at any time. You can find more information on our Terms of Service here.

Do you offer lactation rooms onsite?

Although dedicated lactation rooms are not yet available, we want to accommodate members and guests who are breastfeeding as much as possible! For more information about our available options, please contact our Customer Care team and theyll help guide you towards a solution.

Our Alcohol Policy

Breather is committed to providing spaces that are safe for use by our Members and their guests, and for operation by Breathers employees. While we recognize that Members may occasionally consume alcohol while using a Breather Space, this activity should be done in accordance with our Terms of Service, Building Rules established by the landlord, and all applicable laws. To this end, Breather has developed a policy designed to clarify Member obligations with respect to the consumption of alcohol in Breather Spaces (the "Policy").

Application of the Policy

This Policy applies to all Members and their guests. This policy may be modified or updated by Breather at any time, in its sole determination.

Principles of the Policy

Pursuant to the Terms of Service, Members shall not abuse alcohol in a Breather Space, as such activity may be defined by Breather in its sole determination.

Members will notify Breather in advance of any alcohol to be consumed during the Members use of the Breather Space.

Members shall not make alcohol available for sale in a Breather Space.

Members shall not serve alcohol to minors in Breather Space.

Members shall not consume alcohol in a buildings common spaces (e.g. lobby, hallways, bathrooms, etc.).

Members shall discontinue the service or consumption of alcohol immediately upon notification from Breather, or a representative of the Building Manager.

If alcohol is served during a Members use of Breather Space, empty containers must be disposed of as instructed by a Breather Representative.

Members shall maintain all permits required for service of alcohol (if any), and shall comply with all applicable laws and regulations.

Enforcement of the Policy

Violation (or potential violation) of the Principles above may result in immediate enforcement action by Breather, including, without limitation, cancelation of a reservation, or revocation of membership. Breather reserves the right to:

(i) charge the payment method designated in your Account for the reasonable cost of repair and/or cleaning, as well as an additional service fee(s); and

(ii) submit enforcement actions to building security and/or local authorities.

Our catering policy.

Outside food and beverages are permitted in most of our spaces, unless otherwise indicated in theNeed to Know section of the location's page on our site. However, please note thatBreatherspaces located inside hotelsgenerally don't permit catering.

You can leave anything that needs to be disposed of in the space at the end of your booking with no additional cleaning fees. However, should there be anything that the caterer needs to retrieve (such as coffee urns, trays, or dishes), please arrange for them to pick those items up before the end of your reservation, as wecan'tguarantee access to the space afterwards!

Should items be left in our spaces after the end of your reservation, our team may remove these items to our headquarters, or store them in a locked closet in order to ensure that our spaces are available to upcoming reservations. If these items are found, you will receive a notice from our Customer Care team so that you can make arrangements for their retrieval. We may discard any catering-related items after 7 days.

Please also note that our team cannot work directly with caterers, as they havent agreed to our Terms of Service. Therefore, youll have to work with your chosen vendor in order to arrange for them to pick up their equipment.

Additionally, Breather is not liable for anything left in our spaces. You may incur additional charges if items damage the space, or otherwise render it unfit for usage.

What kinds of heating instruments do we allow in our spaces?

Onlysometypesof heating instruments are permitted in Breather spaces. Please refer to the list below for what we do and do not allow in our spaces!

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Heating Instruments Permitted in Breather Spaces

Heating Instruments Sometimes Permitted in Breather Spaces

Heating Instruments Not Permitted in Breather Spaces

Heating Instruments Permitted in Breather Spaces

These heating instruments aregenerally fine to have in our spaces.

Microwaves.

Electric coffee pots or Keurig machines.

Airpots.

Electric kettles.

Teapots.

Clothes irons.

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Heating Instruments Sometimes Permitted in Breather Spaces

These heating instruments aresometimespermitted in Breather spaces, depending on the space and other factors. Please reach out to our Customer Care team to request approval if you foresee needing any of these items.

Portable heaters.

Hair curlers.

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Heating Instruments Not Permitted in Breather Spaces

These items arenot permitted in our spacesplease don't bring them in!

Sternos.

Gas stoves.

Electric stoves.

Hot plates.

Outdoor grills (charcoal or propane).

Hibachis.

Candles.

Incense.

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Need to cancel a reservation?

No hard feelings!You can cancel or change a reservation up until 2 hours before it begins, absolutely free of charge. However, within 2 hours of the start time, it will no longer be possible to cancel, shorten, or move your reservation and you will be billed for the entire reservation.

You can edit or cancel reservations from theReservations page. If you're browsing online, you can find it under theMy Account drop-down menu, and if you're using the app, you can view upcoming reservations by clicking on the icon in the bottom left-hand corner that looks like a calendar. There should be a small green circle with a number inside of it, next to the tab or icon. That number indicates how many upcoming reservations you have with us.

To cancel a reservation, click on the reservation that you'd like to cancel.This will take you to a page listing the details of your upcoming reservation.

Once there, you can cancel your reservation by clickingCancel.

After cancelling your reservation, it will no longer appear in your upcoming reservations. You'll also receive an emailconfirming that your reservation has been cancelled!

Need supplies for your reservation?

We've got you! We want your bookings to go as smoothly as possible, so we have a variety of additional products and services available to our members. Some of these are in-room purchases, which can be bought during a booking, while others are rentals and services, which must be requested ahead of time.

In This Article:

In-Room Purchases

Rentals and Additional Services

In-Room Purchases

In select Breather spaces, water bottles and other goods are available for purchase. Items available for purchase and their price will be displayed in-room for your convenience. You will be billedshortly after the end of your booking for any in-room purchases made.

Ifyou'vebeen invoiced and did not make any in-room purchases, please contact our Customer Care team.

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Rentals and Additional Services

In most Breather locations, rentals (such as extra chairs, tables, flip charts, etc.) are available for purchase in order to enhance your Breather booking. Onceyou'vecreated a booking, a list of available services will be displayed in your in-room guide, and you'll be able to add these services to your reservation.

It will be possible to purchase these rentals and services up to 24 hours before the start time of your reservation. After this point, it will no longer be possible to add rentals or services to your booking. Likewise, you can edit or remove any rentals or services that you have purchased up to 24 hours before the start time of your reservation. Should you cancel your booking entirely, all rentals and in-room services will also be cancelled, and you will not be charged for them.

In the event that you're unable to find a certain amenity for your booking, the item is likely out of stock for a particular day, or unavailable at the location that you have selected.

Some of our in-room services have a maximum or minimum limit available for purchase. If you've exceeded the maximum amount, you will be notified and will need to reduce the quantity in order to finalize your purchase.

All rentals purchased will be in the Breather space upon your arrival. All purchased services and rentals will appear on your invoice, sent to you shortly after the end of your booking via email.

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Need to edit an upcoming reservation?

You can edit or cancel reservations from theReservationspage. If you're browsing online, you can find it under theMy Accountdrop-down menu, and if you're using the app, you can view upcoming reservations by clicking on the icon in the bottom left-hand corner that looks like a calendar.

In This Article:

Editing Hourly Reservations

Editing Daily Reservations

Extending Your Current (Hourly) Reservation

Editing Hourly Reservations

To edit a reservation, click on the reservation that you'd like to edit.This will take you to a page listing the details of your upcoming reservation.

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From this page, you can edit your reservation by clicking onEdit, which you'll find aboveAbout This Space.

Depending on the availability of the space, you will be able to change the date, start or end time of your reservation. If space is unavailable, you'll be notified and you won't be able to book during that time.

If you change your mind about editing your reservation, you can always clickKeep My Original Time! If you're happy with your changes, clickConfirm to finalize them.

Remember, changing your reservation may change the overall price! You can take a look at the overall cost of your reservation after confirming by scrolling down to see thesummary of your chargesthat's the section right underneath theWho's Attending This Meeting?section. If you decide that you preferred your original booking, you can edit the booking again in order to reverse your changes.

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Editing Daily Reservations

Unfortunately, if the upcoming reservation in question is a daily booking, it won't be possible to edit the booking directly. If you find that you need to alter your reservation, you may have to cancel and re-book the space. If you'd like assistance with that, please feel free to reach out to the Customer Care team!

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Extending Your Current (Hourly) Reservation

Once your reservation is set to begin, you will no longer have the ability to shorten the booking due to our cancellation policy. However, if you'd like toextend your reservation, you can simply click on your current reservation and tap on the Extendbutton. Depending on the availability of the space, you'll be able toextend by 30, 60, 90, or 120 minutes.

How do I update my account information?

You can update your account information from yourAccount Settings page, which you'll find in the drop-down menu underMy Account. From yourAccount Settings page, you can edit yourname,email address,phone number, andhome city.

How can I extend my reservation?

If there are no bookings directly after yours, you can extend your stay directly from your account, either via the app or via our website. To do so, tap the 'Extend +' option in your reservation details. Youll be able to choose between 30, 60, 90 and 120 minute increments if the schedule permits.Rememberto extend before the end of your booking!

(Psstif you're not sure how to extend yourself, please reach out to our Customer Care team and let us know! We're here to help.)

Need to change your password?

To change your password, log in to your Breather account and access your Account Settings. From there, clickUpdate Password in theLogin Settings section to update your password!

Please note that if you are using a Facebook, Google, or Twitter log-in, youwill not have the option to change a password.

Can't remember your password?

No problem! Just clickForgot your password?on the Sign Inscreen, enter your email, and clickSend Reset Link. We'll email you with directions for resetting your password.

You'll receive your invoice via email.

Shortly after the end of your reservation, you will receive a detailed invoice via email. It will be sent to the email address provided on your account. Haven't received your invoice?Be sure to check your spam folder and verify the email address attached to your Breather account. If everything seems in order and there is still no sign of your invoice, please call, live chat, or email us at [email protected].

In This Article:

Hourly Rate

Credits and Discounts

Additional Charges

Taxes

What will my invoice look like?

Hourly Rate

Every space has its own hourly rate, which will be listed on your invoice.

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Credits and Discounts

Credits will automatically be applied to your reservation, as long as they were added to your account before or during the booking process. If a promo code was redeemed during your reservation, it will not apply towards your current stay.

Any applicable discounts existing on your account will also appear on your invoice.

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Additional Charges

Any applicable fees or additional charges will appear on your invoice. Additional charges can be the result of a requested rentable amenity or in-room service (such as a projector, chairs or concierge service,) a service fee (room required additional cleaning or furniture rearrangement) or even an overstay charge.

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Taxes

Taxes are applicable in Canadian cities and London (UK). You will see the taxes and registration numbers appear on your invoice, in yourSubtotalsection.

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What will my invoice look like?

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Leaving early?

Although you may be leaving early, please take note that you cannot shorten your Breather booking.You will be billed according to the time allotted to you, not the time used.Maybe there's another project you can tackle in the remaining time!

Leaving on time?

If your stay is coming to an end, simply remember to gather your belongings,rate your experience, and make sure the door is closed properly behind you. Enjoy the rest of your day!

Running late?

If you stay in the room, its likely that youll run into one of our Operations Associates, who will be there to reset thespace. They'll allow you a 5 minute grace period to gather your things, but any time beyond that will be added to your bill.

Many of our spaces come equipped with flatscreen TVs.

Here's how to connect to the flatscreen so you can present!

In This Article:

Connecting to an Apple TV

Connecting With an HDMI Cable

Connecting to an Apple TV

Please note that you need an Apple device to connect to an Apple TV.

Make sure your device is connected to the correct WiFi network. All the details to connect will be on the poster in the space, as well as in the app once your reservation is set to begin. (Having some issues connecting to the WiFi? Consult the following article.)

Using the remotes found in the space, turn on the flatscreen TV and the Apple TV.

Scroll through the different inputs using the TV remote to locate the correct input.

Turn the AirPlay on your device on. Not sure how? Click here for Apple's walkthrough.

Select the correct AirPlay channel that matches the device.

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Troubleshooting Tricks for the Apple TV:

Ensure that all of the cables are properly plugged into the Apple TV box, and to the back of the TV.

Try switching the different inputs on the TV using the remote. You can do this by clicking on the Input button. (This button may also be labelled Source.)

Having trouble locating the remotes? They will be in a beaker on the table, or on a surface close to the TV.

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Connecting With an HDMI Cable

Ensure the device you're trying to connect is equipped with an HDMI port.(Note: if you don't have an HDMI port, you may need anadapter to connect with the HDMI cable. Our spaces come equipped withone USB-C to HDMI adapter, and one Mini DisplayPort / Thunderbolt to HDMI adapter. These adapters will be attached to the HDMI cable itself, and you can use the correct one to connect the HDMI cable to a USB-C port or a Mini DisplayPort / Thunderbolt port.)

Locate the HDMI cableit should be coiled and hung on a hookbehind the flatscreen TV.

Plug the HDMI cable into the back of the TV. Depending on which port you use, that will be the input you'll need to use on the TV.

Once you have the cable properly plugged into your computer to the TV, select Inputon the TV remote. If you cansee what the port is labelled, you can flip directly to that input; if not, then flip through inputs or source until you find the correct one.

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How do I get into my Breather?

To get into your Breather, you'll need your access codes. You'll always have a code for the space itself, and you mayalso have a code for the building, depending on which location you've chosen.

In This Article:

Where can I view my access codes?

Where do I enter my access codes?

When do my codes become available?

I'm having trouble with my codes!

I have guests that will need access!

Where can I view my access codes?

When you book a Breather, you have the option to choose whether you'd like to receive your access codes byemail, bySMS, both, or neither. Depending on which option you've selected, you'll receive your access codes by email or by text 15 minutes before your reservation begins.

You can also view your access codes in your account using the Breather app (available for both iOS and Android) or by signing into your account on Breather.com.

Opening up the app will bring you to theUpcoming Reservations page. (You can return to this page by clicking thecalendar icon in the bottom left-hand corner.) Here, you'll be able to see a list of your upcoming reservations. When your codes become available, they'll appear on this page.

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Youalso can click on thetitle of your booking to see more information about your reservation, such asinstructions for how toget in to your space, the in-room guidefor the space, thein-room servicesavailable at that location, and more!

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Where do I enter my access codes?

If abuilding code is listed, you'll need that to enter the building. (Depending on the building, there may be additional information about the intercom or lock. You'll be able to see that information in the app by clicking on the title of your booking, and on your reservation details page online.)

Once you've entered the building and you're in front of the door to the room, you'll need to enter the room code onto the keypad to get into your Breather space.Please wait for the green light before turning the handle!

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When do my codes become available?

For bookings shorter than a day,both thebuilding code (if there is one) and theroom codewill be available in your account15 minutes before the beginning of your reservation.

For longer bookingssuch asdaily bookings or office bookingsboth thebuilding code (if there is one) and theroom codewill be available in your account24 hours before the beginning of your reservation.

Additionally, depending on which options you've selected during checkout, these two access codes may be sent to your email or phone once they're both available.

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I'm having trouble with my codes!

First, verify the address, suite and room number. We often have Breather spaces at the similar addresses, or even in the same building, so please make sureyou're at the right one!

Next, try entering the providedcode a second time on the keypad lock. If that doesnt work, give us a call, reach out over live chat, or email us at [email protected]. We'll get you in!

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I have guests that will need access!

Click here to find out more information.

If you encounter an issue before, during, or after your reservation (such as difficulty accessing your space or damaged furniture), we encourage you to contact our Customer Care team immediately to report the problem. Our remote and on-site teams are equipped for any and all issuesdon't be shy to give us a shout.

What do I do with my garbage?

Our staff is happy to tidy our spacesafter every reservation! However, we do ask that leftover items and receptacles be gathered and placed in the provided bins. If you've received catering, please inform our Customer Care teamwe can provide additional garbage bags if we have a heads-up.

Need to go?

Every Breather booking includeaccess to bathroom facilities. These facilities may be ensuite facilities, or they may be located elsewhere in the building. You can view more information about the facilities at your location on theposter provided in the space, or in yourin-room guide in your app!

Missing a code or a key?

Most bathrooms will require either a code or a key forthe door. In the event that you are missing a key or that the code you have been provided with does not work, please reach out to our Customer Care team! You can give us a call, reach out via chat, or email us at [email protected].

Upon entering thespace, you will find a poster with all of the necessary information for you to connect to the internet. Once your reservation is set to begin, you'll also be able to view the same information in the app.

In This Article:

I can't find the network!

I can't find the password!

The password isn't working!

The WiFi is too slow!

I can't find the network!

On your device, click on the WiFi drop-down menu. If necessary, "forget" or remove any previously selected network from your network list. You can also try restarting your device, to search for the network. If you're still unable to locate the correct network, please reach out to our Customer Care team immediately.

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I can't find the password!

The WiFi password will be listed on the poster in the space, as well as in the app, where you'll find it in thein-room guide for your reservation.

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The password isn't working!

Please double-check the password! Keep an eye out for any spelling mistakes, or any symbols or spaces in the password that might have been entered incorrectly. Also, please ensure that you're trying to connect to the right networkthe network name will be listed on the poster as well as in the app. If it's still not working, please reach out to our Customer Care team immediately.

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The WiFi is too slow!

If you're finding that the internet is too slow, reach out to our Customer Care team immediately.

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How do I create an account with Breather?

You can sign up (for free!)on our website or by downloading our mobile app (which is available for iOS and Android). Sign upusing Google Login, or with an email address and password.

here

What is phone number verification?

Don't worry, this step is just to make sure you're not a robot.

Whenyou add your phone number, a verification code will be sentto you by SMS.

If you're attempting to add a landline or VOIP number, please contact us for assistance.

Click for your guide tosearching for the perfect space.

Our mobile Operations team maintains our spaces.

They serve as an extension of our Customer Care team, ready to respond to member needs and coordinate special requests.

Immediately following each booking, Operations Associates ensure the space is ready for the next member. Operations Associates are available to provide assistance to buildings in their designated area and are responsible for reporting space issues. They are our brand ambassadors, as well as an added layer of security.

Click here to learn about how we construct and design our spaces.

We work directly with the commercial real estate community by leasing space or licensing our product with major landlords, building owners, and curated hotel partners.

If you are a landlord, building owner, or hotel operator who is interested in partnering with Breather, please contact [email protected].

To find out what criteria we use in selecting a space, click here.

Breathers real estate team tours countless spaces in commercial buildings across each of ourmarkets.

Our spaces vary in size, layout, and type. Howeveras you may have already noticed on our websitethey are all are open, naturally-lit, and centrally located in major urban markets with access to public transportation.

Interested in finding out about our partnership terms?Click here for more information.

Our members use Breather in many different ways.

Over 175,000 members make frequent use of Breathers on-demand, turn-key spaces for team off-sites, client meetings, and focused, individual work.

Members can now also book spaces for months or years. These members use Breather for offices, in orderto accommodategrowing teams andto make use of our widernetwork of spaces.

Whoare our members?

Breathers private meeting rooms and workspaces are booked by thousands of leading companies such as Google, Uber, Facebook, GE, and Apple, as well as other small businesses and creative professionals vetted and approved by Breather.

What's the difference between Breather and a co-working space?Read more here.

Breather offers something different.

We are not a crowdedcommunal space.

Breather is a network of hundreds of workspaces,which canserve as acomplement to the typical officeor replace it. Across each of our markets, members can use our proprietary booking technology to find and reserve spaces for team off-sites, client meetings, or individual work, or reach out to our dedicated team for a longerbooking.

Information on access and security isavailable here.

We take the safety of our network very seriously.

We require all new members to provide personal identification and to have a valid credit card on file. They are subject to various layers of validation throughout the booking process.

User Profile Verification

New members must provide their full name, along with their phone number and email address in order to create an account. To validate their phone number, we send a verification code to their mobile device. To finalize the creation of the account, they must enter the code they received via SMS.

Credit Card Pre-Authorization

We pre-authorize new credit cards for the amount of $250(200 for our members based in the UK) to establish their validity for incidentals. This policy is to ensure the quality of our service, and the peace of mind of those who use it.

Unique Access Codes for Every Reservation

Access to each Breather space is individually configured with building-specific security protocols, operating hours, and booking requirements customized by Breather. We can also build custom solutions to integrate with existing building systems. Spaces are outfitted with electronic keypad locks that require unique access codes for every entry. A unique access code is generated for every reservation, which is revealed to the member 15 minutes prior to the start of the booking.

Fraud Detection and Trust Score

We use Sift Science, the industry's leading fraud detection software, which captures data in real time from over 6,000 sites and apps globally to fight fraud on their network.

Built by our team of data scientists, HoneyPot is our internal user trust scoring system. A trust score for each member is continuously re-verified and updated, determining account status and access level across the Breather network.

To find out about usage of our spaces, click here.

For our hourly and daily bookings, we can customize access hours for each space in accordance with building operating hours. Breather has identified peak usage between 10 AM and 4 PM, ensuring a low impact on building systems and minimal disruption during rush hours. Per square foot, Breathers spaces represent a more efficient use of space versus typical office tenants.

For ourlonger bookings, which may run from a month to a few years, a member of our dedicated team helps match each client to a space that's suitable for their needsincluding their usage and access needs.

How are the spaces operated and cleaned? Find out here.

For your safety and to avoid damage, we ask that you kindly do not move the furniture in our spaces. If you are looking for a space with a specific layout, give us a call and well help you find the right one!

Depending on the location, we may also be able to send someone to re-arrange the furniture for you. If you'd be interested in that service, please reach out to Customer Care.

If you wouldnt do it in your office, you shouldnt do it in a Breather. Please be respectful, honour our Terms of Service, and leave the room the way youd like to find it. We have a zero tolerance policy for any activity thats illegal or could negatively impact our community, and we reserve the right to assess fees for the total cost surrounding any incidents.

Yes! Unless otherwise stated in the Need to Know field on individual listing pages, Breather spaces allow filming and photography.

If you plan to have a crew or video equipment, or even if youre just looking for something specific, please give us a callwe can help you find a space that will accommodate your needs.

For your safety and that of our staff, we do not permit clients to move the furniturehowever, we can re-arrange the furniture for you. Please reach out to Customer Care if you're interested in this service.

Please also note that subject matter of your production must comply with our Terms of Service.

Food and beverages are permitted in all Breather spaces, unless indicated otherwise. However, we ask that you be mindful of the furniture. Couches and curry do not mix!

Needcatering? Please send the details of your event, including the number of guests, prior to booking to [email protected]. Were happy to point you to spaces with adequate resources for food service, storage and disposal.

Food mishaps?Give us a call so we can ensure our Operations Associates can have things nice and tidy for the next guest.

Breather spaces are primarily designed to work, meet, and focus. Not all of our locations are suitable for events. Give us a call and we canhelp point you toward those of our spaces that may be suitable for your intended use.Please note that it is not permitted to post or distribute advertisement of any kindwithin the buildings where Breather spaces are located.

Unfortunately, noit's not permitted to use a Breather space as a business or mailing address.

Strictly speaking, that's not really what our spaces our forthey're designed to enhance productivity and creativity! However, some of our members do use Breather to grab some shut-eye on the couch between meetings. There's really no problem if you'd like to take a quick nap.

For information about our privacy policy, click here.

We pre-authorize new credit cards for the amount of $250(or 200, for members based in the UK) to ensure their validity for incidentals. This will only happen the first time you make a reservation with that card.

It will be immediately refunded by Breather, though it may take 3-5 business days for your bank to process the refund.

How do I pay for my booking?

For short-term bookings,Breather will charge the total cost of your stay directly to your credit or direct debit card shortly after the end of your reservation. You can upload a method of payment through your Payment Settings on your account. You will receive an invoice via email shortly after your reservation has ended.

Forbookingsthat run for a month or longer, a member of our dedicated team will be available to help you set up your method of payment.

Due to the nature of our service, we require a valid credit card on file before creating a reservation with us.

We accept Visa, Mastercard and American Express credit and debit cards. Unfortunately, we do not accept prepaid, reloadable credit cards or other forms of payment (i.e. PayPal, Bitcoins, etc.).

Note:Forlonger reservations, such as reservations that last a month or more, we understand that clients may prefer to pay bybank transfer. A member of our dedicated team will be available to help you choose a method of payment and get you set up. Unfortunately, this option is not available for shorter reservations at this time.

Here's why you might see a $1 charge on your card.

Breather uses a third-party payment processor, Stripe, for all transactions and cards that are stored on our platform.

When adding a card to our platform, Stripe willsend over a request to yourissuing bank for either a $0 or a $1 authorization (different banks permit different amounts) to verify that the card has been issued and the bank will allow it to be authorized.

Regardless of whether or not the authorization is declined, Stripe will reverse theauthorization request immediately. However, even if the bank declines the authorization, some membersmay still see the request for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from yourstatement. Depending on the bank, it may take a few business days for this request to be removed from your statement.

Please note thatthis charge is not related to our pre-authorization charge. For more information on our pre-authorization policy,click here.