Bright Horizons Family Solutions Employee Reviews
Out of 223 Bright Horizons Family Solutions employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Bright Horizons Family Solutions improve their work culture. The Admin team, with 81% positive reviews, reports the best experience at Bright Horizons Family Solutions compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are so understanding and build you up to be the best you can be.
They try to accommodate sudden emergencies
A unique combination of caring, commitment to DEI, and focus on growth in services to our clients and their employees.
The leadership team at my center listens to my needs and ensures all employees have a work-life balance.
Collaboration and long standing relationships
What does the leadership team need to get better at?
communication, consistency, fairness, listening, support
doing a surprise site visit more often especially with new hires
Review from Operations Dept
Communication, accessibility, temperament and being understanding
Listen and support staff more
Yes, at the time it needed better leaders.
What is the best part about your compensation package?
Schooling support and good pay, Full-time hrs
It is a balanced package of wages and benefits.
All employees can use the BH mental health benefits.
Tuition reimbursement is great if you have time to use it
Vision care and I get the same holidays as my children
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay is below industry standard for job levels even at the US average. Benefits are also a bare minimum to even what we offer our own clients.
I didn’t say I feel undervalue
Experience should matter more and needs to be more teamwork and respect
nothing, the stress isn't worth any amount of money
There is a lot asked of you each day, with not a lot of pay.
What are some of the best things about your team?
We are all caregivers, in one respect or another
fun, hard working, reliable, team oriented
We agree about our unfair treatment
The backing of the team
Some are bubbly and friendly.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
We need to be informed in writing that we need to do our training modules
Review from Operations Dept
The communication between coworkers could be a lot better.
Review from Operations Dept
actually show up to work
Review from Admin Dept
stop keeping teachers around that have no teaching skills
Review from Operations Dept
There is a lot of gossip and hear-say that flows among my coworkers. Also, too much pre-judgement of new employees.
What is most positive about the culture and environment at your company?
Culture is very important to this company .
Most people have a good sense of humor
Some staff are positive and welcoming, others aren't
Inside the building is great.
Collaboration, teamwork, and great interaction with members of the team.
What needs to change to make the company culture better?
Teachers concerns need to be taken more serious
Invest in staff retention for quality
Supporting staff, better management and communication
Review from Admin Dept
The teachers need to be supported.
Review from Operations Dept
What did you like most about the interview process?
The ability to speak to the people that would ultimately become my teammates
We talked for a long time, my experience was appreciated although no degree, I was offered a job quickly
Getting the job and starting to work after waiting long to go through the process
The interview was light hearted, very informative, absolutely answered my questions, and asked great questions as well.
it was face to face.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Bright Horizons Family Solutions yet.
Be the first to contribute a review.
What makes you most happy at work?
The children make me happy
children, coworkers, families, coffee, watching the learning
Solving problems and helping our users find the care they need.
The people and families I work with
The children make the job interesting. There is never a dull moment.
What's going wrong and how can it be improved?
Pay, hours, benefits, work life balance
Too many aquasistions and not time too take stock
Management is the problem. They need to be less aggressive toward staff
Review from Admin Dept
The atmosphere is really negative. The teachers need to know they are important and supported.
Review from Operations Dept
managment needs to work teachers not just give directions with no means to compete the task
Review from Customer Support Dept
What would you most like to see improved at your company?
better leaders, better mentoring & management of teams.