Bright Horizons Family Solutions Employee Reviews
Out of 223 Bright Horizons Family Solutions employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Bright Horizons Family Solutions improve their work culture. The Admin team, with 81% positive reviews, reports the best experience at Bright Horizons Family Solutions compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
communication, consistency, fairness, listening, support
doing a surprise site visit more often especially with new hires
Review from Operations Dept
Communication, accessibility, temperament and being understanding
Listen and support staff more
Yes, at the time it needed better leaders.
Why do you feel undervalued and what would make you feel better about your compensation?
Pay is below industry standard for job levels even at the US average. Benefits are also a bare minimum to even what we offer our own clients.
I didn’t say I feel undervalue
Experience should matter more and needs to be more teamwork and respect
nothing, the stress isn't worth any amount of money
There is a lot asked of you each day, with not a lot of pay.
What do your coworkers need to improve and how could you work together better?
We need to be informed in writing that we need to do our training modules
Review from Operations Dept
The communication between coworkers could be a lot better.
Review from Operations Dept
actually show up to work
Review from Admin Dept
stop keeping teachers around that have no teaching skills
Review from Operations Dept
There is a lot of gossip and hear-say that flows among my coworkers. Also, too much pre-judgement of new employees.
What needs to change to make the company culture better?
Teachers concerns need to be taken more serious
Invest in staff retention for quality
Supporting staff, better management and communication
Review from Admin Dept
The teachers need to be supported.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Bright Horizons Family Solutions yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Pay, hours, benefits, work life balance
Too many aquasistions and not time too take stock
Management is the problem. They need to be less aggressive toward staff
Review from Admin Dept
The atmosphere is really negative. The teachers need to know they are important and supported.
Review from Operations Dept
managment needs to work teachers not just give directions with no means to compete the task
Review from Customer Support Dept
What would you most like to see improved at your company?
better leaders, better mentoring & management of teams.