Brooks Running FAQs

CLICK HERE to fill out the Replacement Request Form

When used for its intended purpose, Brooks footwear has a life expectancy of 300 to 500 miles or three to six months. Run bras have a life expectancy of 12 months.

If you are experiencing a reduction in performance during this time frame, please tell us about it! We will happily replace any product that does not perform to Brooks’ high expectations, under normal use and within the functional life of the product.

To submit your item to be evaluated for replacement, please fill out our Product Replacement Request.

Product Replacement Request

We are happy to offer replacement shoelaces to keep your Brooks looking and fitting great. If we do not have the exact same laces, we will find close options that may work well for your pair.

Request Your Replacement Shoelaces Here!

What is Plantar Fasciitis

Support Shoes

Neutral Shoes

Find a Local Brooks Retailer

What is Plantar Fasciitis?

Plantar fasciitis can be tricky to solve with a single shoe as it can be quite different from person to person. These are some guidelines for which models may work best. Typically we find shoes with a higher drop from heel to toe, good cushion to take the impact away, and sometimes a less flexible option to help in case the other benefits aren't enough.

The first thing to find out is if you pronate or not as you walk/run. Pronation is as you walk/run your ankles will have a tendency to roll inwards towards each other and onto your arches, putting a lot of pressure on the inside edge of your feet.

If you feel you do this then you will want to check the SUPPORT SHOES suggestions. If you feel you walk pretty flat and stable, or perhaps roll outwards a little, then you will want to read the NEUTRAL SHOES suggestions. To help find out if you pronate you can visit a local running shop and have your gait analyzed by simply walking/running in the store as they watch. Linked below is our store finder to help find somewhere that could offer this:

Find a Local Brooks Retailer

Support Shoes:

A great option to start with to help with plantar fasciitis relief is our Adrenaline GTS model. The Adrenaline GTS offers a 12mm drop from heel to toe which helps to put your weight more in the forefoot and away from the plantar in your heel. The Adrenaline GTS has great cushion underfoot and supports to keep your pronation controlled as you walk/run. If you feel that you do not have enough cushion or perhaps too much flex in the Adrenaline GTS then you will want to explore our Addiction model. The Addiction is a highly supportive option, it will offer the same 12mm drop benefit of the Adrenaline GTS and pronation support but with some added stability. The Addiction features a rollbar through the midsole that helps to minimize excessive flex to the shoe and foot as you walk/run which in turn can help to cut back on stress to your plantars.

Shop Support Shoes

Neutral Shoes:

A great option to start with to help with plantar fasciitis relief is our Ghost model. The Ghost offers a 12mm drop from heel to toe which helps to put your weight more in the forefoot and away from the plantar in your heel. The Ghost offers a slightly wider toe-box by design to help get you a little more wiggle room in the fit and has great cushioning to help make for soft and smooth travels. In case you feel the Ghost is too flexible and you are getting a lot of agitation still in your plantar then I would suggest trying our Dyad model. The Dyad will offer the same 12mm drop benefit of the Ghost and work to keep your gait neutral but with some added stability. The Dyad helps to minimize excessive flex to the shoe and foot as you walk/run which in turn can help to cut back on stress to your plantars.

Shop Neutral Shoes

As plantar fasciitis can vary from each persons' experience we suggest these shoes as guidelines of good models to try. Depending on your experiences we may have a better option. Feel free to reach out to help find the best model for your feet and your runs.

Order confirmation emails can often be sorted to the spam or junk folders by the email provider or filters. It is best to check in these folders in case you have not yet in case it may have been sorted away.

Our team is happy to help you gather order details and resend confirmations in case you have not received yours. You can also view your order history within your Brooks Running account if you signed in when placing an order.

Feel free to give our team a call or reach out to us if you need further help in receiving your Order Confirmation Email. 1-855-427-6657 (1-855-4-BROOKS)

Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal. Browse Sale Items

We also send texts, emails and fliers in the mail letting folks know we will be offering some great deals all season long to all customers, no coupon required! Sign up for the mailers here or unsubscribe here.

Get the early access text messages as soon as something drops by texting "EARLYACCESS" to 33233 or stop them by texting "STOP" to the same number.

To add a promo code you received browse to your Shopping Cart page after adding items to your and you will be able to enter a promo code before proceeding to checkout. Promo codes are case-sensitive and must be entered prior to placing your order.

How do I track my order?

Why isn't my tracking number working?

What do I do if I didn't receive trackinginformation?

Tracking says my package was delivered, but I haven't received my order.

What shipping carrier does Brooks use?

Will my order require a signature?

How do I decide what shipping method to use?

Indiana Distribution Center Delays

Can I ship outside of the U.S.?

How do I ship to a military address?

How do I track my order?

Visit our Order Lookup page to track your order ! You will need your order number and billing zip code to track your order.

Why isn't my tracking number working?

Tracking Numbers can take 24-48 hours once shipped to generate the details within the label in case you are seeing limited information. If your package has not shipped yet it may not show any tracking information until processed.

For more information about order status or tracking, please use our Order Lookup page.

What do I do if I didn't receive trackinginformation?

Tracking Numbers can take 24-48 hours once items are shipped to generate the details within the label in case you are seeing limited information. If you aren't seeing any tracking information, your package may have not shipped yet and will not show any tracking information until processed.

Click Here to Lookup Your Order

Tracking says my package was delivered, but I haven't received my order.

If your package tracking information is showing as delivered but you cannot locate your package we suggest to check around with friends/family/neighbors or any leasing or office staff in your building to see if they may have received it by mistake. If you cannot locate your package please contact our Runner Experience Team for further help.

What shipping carrier does Brooks use?

In most cases, orders are shipped via FedEx. If shipping to a PO Box or Military Address, USPS will be the carrier.

From time to time we may choose another carrier (i.e., UPS or DHL). In any case, your order will be delivered within the time frame promised.

Will my order require a signature?

Orders through brooksrunning.com do not generally require a signature. From time to time a carrier may require a signature, even when not requested by us, for a variety of reasons. We are unable to control whether a carrier will require a signature.

How do I decide what shipping method to use?

During the Check Out process, you will be able to select your preferred shipping method when entering your Shipping Address.

Please remember that shipping times are measured in Business Days, excluding weekends and holidays.

Indiana Distribution Center Delays

Brooks is moving to a new-and-improved shipping center and a big move like this comes with some growing pains. Please bear with us - some orders are taking 3-5 business days to arrive. We're working as hard as we can to get everyone's orders out in a timely manner. We encourage you to shop locally with our store-finder if you need your gear quickly

Can I ship outside of the U.S.?

Shipping is available to destinations within the U.S. (all 50 states and U.S. territories) and APO/FPO addresses. For availability outside the U.S. please visit our International Shipping Page.

How do I ship to a military address?

When shipping to a US military address, please make sure you enter APO or FPO as the City,along with the appropriate State Code for the location (AP, AE, AA, etc.) and the correct zip code. An example may look like this:

PFC JOHN DOE

PSC 3 BOX 4120

APO AE 09021

For more information about shipping to US Military bases, please see the USPS Military page.

To reset your password visit our login page and click Forgot Password. Enter the email address registered with brooksrunning.com and we will email you a password reset link.

If you need to change the email address on your account, please let us know and we will be happy to help.

We love to help spread the Run Happy spirit! To get free stickers by mail simply send a self-addressed, stamped envelope (address a blank envelope to yourself, put a stamp on it, and put it in another envelope which you mail to us) to:

Brooks Running

Free Stickers

3400 Stone Way N

Suite 500

Seattle, WA 98103

Please allow 2-3 weeks to receive your free stickers back in the mail once we receive your letter. We are only able to provide free stickers through the mail inside the U.S.

Brooks Return Policy

How do I return an item?

How can I check the status of my return?

How long does it take for a refund to be processed?

Error Generating Return Label

I lost my return label, what do I do?

Schedule a Return Pick Up

How can I return or exchange an item I bought at a retail store?

Returning a Gift Without Receipt?

How do I process an exchange?

Brooks Return Policy

At Brooks, we know we make the best running gear in the world, and we are willing to stand behind that belief with a return policy to match.

Brooks offers the True Blue Guarantee - a promise that you'll love your gear, and if you don't we will take it back for 90 days after purchase. Run in it, sweat in it, inside, outside, in the rain - if it doesn't perform the way it should, send it back.

Unworn items can be returned for one full year from the date of purchase.

Please note that the expected lifespan of performance running shoes is 300-500 miles or 3-6 months, which can vary based on weather, surface, temperature, etc. Running shoes are designed and manufactured for forwards linear movement, so other uses (for example, other sports which may require lots of lateral movement) may result in wear that is unexpected.

Sports bras/apparel (especially those used in heavy rotation) are generally ready for replacement after one year.

How do I return an item?

We offer free returns for refunds within 90-days of purchase if you don't love your new Brooks gear - even after you've run & sweat in it! Any unworn items can be returned up to one year after purchase.

To print the return label, go to our Returns Center, and enter your order number and billing zip code. You'll be able to choose what you want to return and print your label.

How can I check the status of my return?

To check the status of your return, enter your order number and zip code in the Returns Center, or log into your account to find your order. Once you find your order click the Track Return link to see your package's progress back to us.

Once your package is delivered, we will process the return in two business days and you’ll receive an email confirming the credit.Please allow your bank 3-5 business days to post the credit to your account.

Returns Center

How long does it take for a refund to be processed?

Please allow up to 3 business days for your refund to appear in your account once received. Most often, returns sent through FedEx Ground are received in 5-7 business days.

In case FedEx does not service your area, you can use our pre-paid return label at USPS as well. We strongly suggest using FedEx for the fastest delivery to our Returns Center.

Error Generating Return Label

To print the return label, go to our Returns Center, and enter your order number and billing zip code. You'll be able to choose what you want to return and print your label for free from there.

If you are encountering an error message or unable to type in the Returns Center, please contact our Customer Support team for assistance in returning your package.

I lost my return label, what do I do?

You can reprint a return label in a couple of ways:

1.) Access your email and locate the label that was sent to you previously. You will be able to print the label from there.

2.) Log in to your account and access your return request, clicking on the “Reprint Label” link.

3.) Go to the Returns Center and enter your order number and zip code to access your recent returns, clicking on the “Reprint Label” link.

Schedule a Return Pick Up

It's always nice to get door-to-door service when you've got a lot to run with. We offer free pick-up on returns for when you are unable to drop off your return.

Click Here to Schedule a USPS Pick Up

How can I return or exchange an item I bought at a retail store?

Please discuss return options with the store you purchased the product at, as they generally will be able to honor our True Blue Guarantee. If that isn't successful, please contact us and we will do our best to help.

Contact Customer Support

Returning a Gift Without Receipt?

We are sorry to hear your gift did not work out well. If you need to return a gift you received please reach out so we may work out a solution for you! Click Here to Contact Us or call us at 855-427-6657 (855-4-BROOKS).

How do I process an exchange?

Brooks has one focus - the run. To that end, we want to make sure that everything we do is in service of getting you the gear you need and back to running quickly - and there’s nothing fast about a traditional exchange process.

You’ll always have 90 days to swap out a shoe if it’s not working for you. To do this, head to our Returns Center and print a free return label to ship your product back to us - then you can order the new item (with free shipping!) without worry.

We will process your credit within two business days of receiving the returned product, and by then you may already have your new item and be out on the run trying it out.

Returns Center

Choosing the right shoe for your best run should help you run farther, faster, more comfortably - or all 3! Here are some tips:

1.) Use our Shoe Finder to walk you through the process and explain the science of our shoes.Think about the ride - how do you want your run to feel? Do you like cushiony pillows under your feet? A springy, responsive stride? A more minimal sole to connect you to the earth? Are you running for distance or speed? Road or trail?

2.) Visit a local store for a professional fitting! Use our Store Locator to find a local running store, whose staff are incredibly knowledgeable about running and the gear that goes along with it. Your needs may change over time, so it's a great idea to create a relationship with your local store staff for expert advice.

3.) Try a pair! Our True Blue Guarantee means you can try a style and if it doesn't work you can return them within 90 days!

To see your Pro Program deals you will need to log in to your account, then discounted prices will be reflected automatically on non-sale items. If prices are displaying as normal you may not be logged in. Please remember that this discount is intended for your personal use only and should not be shared.

View the Pro Program Conditions here

At Brooks, we know we make the best running gear in the world, and we want to make sure you know it too - that's why we created the True Blue Guarantee.

Take your new Brooks purchase out on the run. Test it out with your normal training. Sweat in it. Run a muddy trail in it. If you find that our shoes or apparel aren't living up to the high expectations we set for performance run gear, send it back within 90 days and we will be happy to refund the original purchase price.

We are excited you are interested in selling the best running gear in your store! We love our retail partners and want to get to know more about your needs to ensure a great partnership. Please contact us to explore options together or give us a call at (800) 227-6657, (800) 2-BROOKS!

If you're part of a charitable organization that is passionate about helping people get out and active, we want to hear about it. Inspiring people to get out and be active is core to our mission. That is why we want to get gear into the hands of extraordinary organizations that are working to create a healthier, Run Happier world. Please visit our Run B'Cause page to learn more.

To nominate a team for a donation, please visit our Booster Club page.

A new single-layer upper adds style and makes the Anthem 3 running shoe more breathable than ever. Lightweight cushioning offers comfort with every step.

Soft Cushioning

BioMoGo DNA, our proprietary cushioning, adapts to your stride, weight and speed. Why? So it can protect you by deflecting impact away from your body.

Smooth, Stable Ride

No matter how your foot lands, our Segmented Crash Padan integrated system of shock absorberswill cushion every step and stride for smooth heel-to-toe transitions.

Improved, Breathable Fit

Our engineered mesh upper not only provides added structure, but a breath of fresh air for all ten of your toes.

Click Here to Shop the Anthem 3!

How to wash shoes:

We recommend following these directions to keep your shoes looking and performing their best.

Remove the internal liner and hand wash the shoes in warm water with mild soap. Make sure not to submerge or soak the shoes in water. We do not recommend using a washer or dryer machine for cleaning our shoes, as they can be too aggressive and cause the shoes to stretch or warp compromising the materials and performance of the shoe.

Stuff your shoes with newsprint (plain if you have it) and allow them to air dry. When they are all dried out, you can reinsert the liner and hit the road again

How to dry a wet shoe:

Depending on how wet they get and the method of drying, running shoes can encounter adverse results. If a performance running shoe is worn through rain, submerged and/or soaked, the materials may lose quality in elasticity, softness, cushion, and overall last.

If your shoes are submitted to any of these scenarios, we recommend that you stuff them with newspaper and leave them in a warm place over night. Do not use any heat (dryer, baseboard heaters, sunlight) to dry them because it can ruin the synthetic materials in the shoe's upper.

Visit our Store Finder

Sometimes it is best to try the product on yourself to be sure the fit and experience are ideal for you and your runs. Our Store Finder tool helps to locate retailers in your area that stock our products, some even participate in listing their inventory for you to browse in advance. Visit our Store Finder to find some great running gear in your neighborhood.

A great sports bra can be as important to women on the run as a great pair of shoes, and at Brooks we put just as much care into the design and construction of them. The research and science that our bra designers put into the fit, comfort and functionality of Brooks Sports Bras are second to none.

Choosing the right bra for your needs can be challenging. Here are some ideas to help:

Check out our Bra Finder and we will walk you through finding a bra that you won't just like - you'll rave to your friends.

Visit a local running store for a professional bra fitting! We personally go to our retailers and train their staff on proper fitting techniques and the nuances of choosing the perfect bra. They'd be happy to help you! Visit our Store Locator for your local store.

Try a couple - our True Blue Guarantee means you can try them risk-free and find the bra that you'll love so much you'll tweet about it.

The Brooks Pro Program is a celebration of all the professionals in our community spreading our Run Happy message! Qualifying members are automatically enrolled in our email program so that you’re always in the know about the latest and greatest at Brooks. You also get sweet discounts on shoes and apparel!

The energy around this program has grown even bigger than we ever imagined. We are no longer accepting new applications to the program but we are still honoring it for those already enrolled.

You can still get involved in all things Brooks via Facebook, Twitter, Instagram, and Snapchat and signing up to be the first to hear about new gear and special news.

Get after your workout in this lightweight running shoe. Streamlined yet cushioned, this shoe hits the sweet spot between a race flat and a standard trainer.

BioMoGo DNA midsole cushioning and rebounding rubber delivers comfort without adding extra weight for your raceperfect for days when you're focusing on your speed.

The Midfoot Transition Zone is shaped to go from heel to toe quickly.

The one-piece mesh upper and nearly seamless internal construction are so light and breezy, they feel like they're not even there.

Shop the Launch 7

CLICK HERE to fill out the Replacement Request Form

When used for its intended purpose, Brooks footwear has a life expectancy of 300 to 500 miles, or three to six months, while run bras and apparel have a functional life of 12 months. A product that has problems after this time frame would generally not be considered defective.

If you believe that a Brooks item has a defect in materials or craftsmanship that has caused the product to fail during the functional life expectation, we want to help. Please complete our Product Replacement Request and we will evaluate the problem and find a solution.

Hi there! Are you looking to contact Brooks Running Customer Care? We are more than happy to help.

There are a number of ways to contact Customer Care - and a great deal of information available if you'd like to find your answers yourself! You can use the search function in the lower right-hand corner of our site at any time to find answers to Frequently Asked Questions (FAQs).

At the bottom of the Support widget, you'll see an option to Contact Us. During business hours, you'll see options for email, live chat, or phone service. After hours, you'll always be able to submit a request that sends us an email for help.

If you'd like to call us directly, our phone number is 1-855-4-BROOKS (1-855-427-6657).

Enjoy a slower pace in this updated walking shoe. A leather upper complements great support and a slip-resistant sole for a smooth stroll, saunter, or amble.

Our Extended Progressive Diagonal Rollbar (PDRB) is a support system for your entire body. It strategically positions arch support to guide and keep your body in its natural path of motion.

BioMoGo DNA, our proprietary cushioning, adapts to your stride, weight, and speed. Why? So it can help protect you by reducing the impact on your joints.

What stands between you and a lack of traction? An innovative outsole that’s been certified ( SATRA TM144:2011 ) for slip resistance.

Shop the Addiction Walker 2

Want to make great gear even greater? Keep testing it. It’s the science we live by, and we’re recruiting you to help. As a Product Tester, you’ll be on the cutting edge, directly informing the development of our new footwear and apparel.

Think you have what it takes?

Beginning this spring, thePureCadenceis no longer part of our footwear line. While it was a loved shoe, we see many runners choosing the PureFlow 7 for a Connect experience or gravitating toward support options in other experiences like the Ravenna or Adrenaline GTS. As we look ahead to the future of the Connect experience, we’re taking into account those that ran in and loved the PureCadence so we can offer flexible, lightweight options for all. Runners looking for a replacement shoe can try the Asteria in the Speed experience or an Energize shoe like the Ravenna.

Shop the Adrenaline GTS

Shop the Ravenna

Shop the Asteria

Combining our best energizing midsole with a sleek new look, the Levitate 3 delivers a super springy ride and a perfected fit thanks to the sock-like upper.

Offering our most energizing cushioning, the Levitate 3’s DNA AMP midsole technology gives you back more of the effort you put in.

A flexible, arrow-point pattern on the outsole helps you move from heel to toe quickly without losing energy.

A redesigned knit upper with a pseudo-integrated tongue provides a secure, sock-like fit that moves with you.

Shop the Levitate 3

Supination is when you walk/run your ankles will roll outwards, away from each other, and onto your small toe side, putting a lot of pressure on the outside edge of your feet. Our Neutral Shoes offer a stable platform with great cushioning for those who supinate or do not pronate.

To help find out if you supinate or not you can visit a local running shop where they can analyze your gait by simply walking/running to help determine your support needs. Below is our Store Finder to help find a local running shop in your area:

Find a Local Brooks Retailer

Browse our Neutral Shoes

What you may be seeing are not charges to your account, but temporary authorization holds placed due to multiple attempts to place the order. This may happen because of incorrect information used when placing the order, hiccups in the processing, or a bank issue in the instance of protecting your card from fraud.

Authorization holds generally disappear from your account within 3-5 business days of being placed. If you'd like us to investigate the situation further, please supply us with the name on the card and the last 4 digits of the card number, and we would be happy to look into this matter for you!

Brooksrunning.com accounts give you easy access to:

Order History

Package Tracking

Faster Checkout

This is also a great way to stay in touch with any updates and news from Brooks Running!

Sign Up here!

BioMoGo DNA is an adaptive midsole material that blends BioMoGo and Brooks DNA to create dynamic cushioning that accounts for a runner's unique stride, weight, and speed.

The Glycerin 17 features updates in the fit and feel of the shoe to help offer a more plush feel. The new OrthoLite sock liner provides an even more plush feel on top of the super-soft DNA Loft cushioning for premium comfort.

Shop the Glycerin 17

We are excited for your interest in our brand and your desire to partner with us.The best way to explore our sponsorship opportunities is to reach out to our Sports Marketing team at [email protected]. We have a very limited number of spots available for sponsorship, so please note we will only be able to respond if we are interested in discussing a spot on our team.

Venture off-road in this new trail shoe. The Divide offers the familiar comfort of a road shoe while sticky traction and a lightweight rock plate add grip and protection.

Comfortable Protection

Lightweight rock plate protects feet from rocks and roots while BioMoGo DNA cushioning provides comfort and helps deflect the impact away from your body.

Approachable Fit

Midfoot wrap and generous forefoot offer a secure fit without crowding the forefoot.

Reliable Traction

Feel confident venturing off-road thanks to the extra traction of our TrailTack sticky rubber outsole.

Shop the Divide!

Don't sacrifice support for speed. The lightweight Ravenna 11 running shoe delivers our holistic GuideRails support in a fast, streamlined design.

GuideRails Holistic Support System

We’ve shifted our focus beyond the feet to the most injury-prone part of a runner’s body: the knees. The women's Ravenna 11 has GuideRails support to keep you moving comfortably by keeping excess movement in check.

Fast Cushioning

BioMoGo DNA midsole cushioning and rebounding rubber delivers comfort without adding extra weightperfect for days when you're working on your speed.

Quick Transitions

The Midfoot Transition Zone is shaped to go from heel to toe quickly.

Shop the Ravenna 11!

Get the ultimate in comfort. The Transcend 7 combines our softest cushioning with our GuideRails support system, ensuring every stride is sublime.

Super Soft Cushioning

The reconfigured midsole and outsole ratio allows an increase in DNA LOFT for even more extreme softness underfoot without losing responsiveness or durability on your run. An OrthoLite sockliner provides premium step-in comfort.

GuideRails Holistic Support System

We've shifted our focus beyond the feet to the most injury-prone part of a runner's body: the knees. GuideRails support technology keeps you moving comfortably by keeping excess movement in check.

Plush Fit

The plush interior liner surrounds your foot and moves and expands with your unique running stride. The engineered mesh upper and 3D Fit Print technology only enhance the fit.

Shop the Transcend 7!

We are happy to help! Give us a call at 855-4-BROOKS, or contact us and we will help you process the exchange.

When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We will request to capture that payment once your order ships.

Occasionally there is a gap between when the authorization is released and the payment is captured, or they may overlap - causing two payments to appear at the same time, one as a pending authorization and one as a true debit from your account. These variances are caused by differences in how individual card issuers process payments, and we are not able to impact the timing. Rest assured that the second transaction will disappear within a few business days.

We love to offer replacement insoles to help keep your shoes feeling great, but we have currently run out of insoles and unable to offer them currently. We hope to have this program reinstated in Spring 2020.

In the meantime, we recommend reaching out to your local running store to explore other solutions. Please use our Store Finder found on our website to locate a store near you!

Click Here to visit the Store Finder!

Running shoes come in a variety of widths in order to ensure you get the best possible fit for your foot and your run. Click Here to find a local running store!

Our shoes range across the following options, availability varies by model and color:

Men's

Women's

Narrow

B

2A

Medium/Normal

D

B

Wide

2E

D

Extra Wide

4E

2E

The most typical width is Medium/Normal. If you’ve always worn shoes without a thought about their width, this is more than likely the size you should be in. If you’ve experienced squeezing at the sides of your feet, earlier wear at the sides of shoes than you’d expected, or other signs that your feet may not be a typical width, we highly recommend visiting a local run shop for a professional fitting.

Compared to other brands, we most often find our shoes to fit slightly shorter. We recommend ordering Brooks running shoes 1/2 size to one size larger than what you wear in casual or dress shoes.

Some other brands also run a little small, so it can be best to be fitted when trying out new models or versions to make sure they will work well for you. Use our Store Finder tool below to help find a local retailer in your area to help get you fitted.

Store Finder: https://www.brooksrunning.com/en_us/store-locator

If you have been added to a Friends and Family account by an employee of Brooks, you can access the discount by logging in to your account. The discounted price will be shown on all full price items only, sale items are not eligible. You will not need a promo code to enter at checkout, the prices will automatically reflect on the site.

While most of our products are vegan-friendly, we do produce a few models that would not be. The following models would not be vegan-friendly. If you are curious about a model not listed here please do not hesitate to reach out.

Addiction Walker 2

Levitate 2 LE

Ricochet LE

Addiction Walker

Levitate LE (discontinued)

Dyad Walker (discontinued)

Beast 16 LE (discontinued)

Chariot (discontinued)

Vanguard (discontinued)

Fusion (discontinued)

Regent (discontinued)

Mojo (discontinued)

Millions of runners have come to love the Ghost for its smooth ride and cushioning. The Ghost 12 maintains and enhances what runners have relied on in the Ghost year after year, ensuring that longtime wearers won’t miss a beat when they step into the shoe. Runners who are new to the Ghost will get the same smooth experience.

Enhancements to the new Ghost 12 include balanced cushioning underfoot, and refinements to the upper and outsole that reduce the shoe’s weight and deliver a smooth running experience.

The Ghost 12’s DNA LOFT and BioMoGo DNA cushioning systems provide softness without a trade-off in responsiveness or durability. A Segmented Crash Pad and updated outsole help cushion each stride and deliver smooth heel-to-toe transitions. Additionally, the new upper has fewer layers which saves weight while still offering a soft, secure fit thanks to the 3D Fit Print’s engineered structure and breathability.

Shop the Ghost 12

If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make sure the right item is ready to run as soon as possible.

GuideRails support system is built into the footwear midsole and revolutionize traditional stability technology found in running shoes. Delivering on-demand support, GuideRails allow your hips, knees, and joints to move within their unique motion path while you run all without traditional posts.

This innovative new form of stability doesn't "correct" your stride. Instead, it assists your body in finding its natural path, or Stride Signature.

How It Works:

A good way to think about how GuideRails work is to picture a bobsled track. As the bobsled rockets down the icy course, the crew works to guide it down the "line" the ideal path through the course. The fastest times are achieved when the sled glides effortlessly down the course with limited side-to-side movement.

Now, let’s apply this to the runner.

Much like the bobsled, runners perform best when they stay within their personal "line" what we like to call their Natural Habitual Joint Motion. GuideRails are designed to do just this help runners maintain the most efficient and natural motion throughout the run.

Read More about Brooks Technology

Our Distribution Center works fast to get you out on your next run. We are unable to cancel or change orders once submitted butwe will always do the very best we can to process your request if possible.

It is best to reach out immediately if you need to make any changes or cancel your order. You can message or chat, but for the fastest service, we suggest to call during business hours.

Contact Us

When your shoes have run out of miles it is best to recycle them or re-use them for activities other than running. Most shoe stores are able to accept old pairs and recycle them on your behalf. Visit our Store Finder tool to see where you can donate your worn pairs and check out some new models!

Visit the My Account page and log in to edit any of the personal information in that section, including email (in the "Personal Details" section) or shipping addresses (in "Address Book").

Don't miss a step when you're in the flow. This clean and simple design won’t weigh you down. The flexible sole is designed to disperse impact away from your body for a plush feel underfoot. The stretch-woven upper and soft internal bootie allows your feet to feel comfortable and unrestricted.

Shop the PureFlow 7